Prashant Chandrashekar

Chief Operating Officer

Delhi, India11 yrs 10 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven leadership in customer experience management.
  • Strong expertise in business strategy and development.
  • Extensive experience in e-commerce and digital marketing.
Stackforce AI infers this person is a Customer Experience and E-commerce Strategy Expert.

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Skills

Other Skills

Team ManagementBusiness DevelopmentStrategyMarket ResearchCategory ManagementBusiness StrategyMarketing StrategyMarketingDigital MarketingMicrosoft OfficeMicrosoft ExcelOnline MarketingCCNAAnalysisCompetitive Analysis

Experience

11 yrs 10 mos
Total Experience
2 yrs 4 mos
Average Tenure
7 yrs 1 mo
Current Experience

Uber

5 roles

Head of Customer Experience - India & South Asia

Promoted

Nov 2025Present · 6 mos

Senior Program Leader - Earner Experience & Enablement

Promoted

Sep 2024Oct 2025 · 1 yr 1 mo

Program Leader - Earner Experience - InSA

Jan 2022Aug 2024 · 2 yrs 7 mos

Senior Community Operations Manager

Promoted

Mar 2020Dec 2021 · 1 yr 9 mos

  • Managing Virtual Support - Driver LOB for India SA

Community Operations Manager

Dec 2018Feb 2020 · 1 yr 2 mos

Rivigo

Central Team - Sales & Marketing

May 2018Nov 2018 · 6 mos · Gurgaon, Haryana, India

Shopclues

6 roles

Senior Marketing Manager

Apr 2018May 2018 · 1 mo

Marketing Strategy Manager

Promoted

Dec 2017Mar 2018 · 3 mos

Category Manager- Kitchen & Dining, Home & Kitchen Appliances

Jan 2017Dec 2017 · 11 mos

Associate Category Manager - Strategy (Home & Kitchen)

Apr 2016Dec 2016 · 8 mos

  • Oversee category P&L along with the Director for the entire portfolio in Home & Kitchen Business Unit of Shopclues- Home Furnishing, Kitchen & Dining, Decor, Home Improvement, Hardware and Sanitaryware, Furniture and Garden. The role is Combination of strategy, execution program management and thought leadership.
  • Business Planning & Strategy formulation for Home & Kitchen BU
  • Develop forecasts, statistical models, segmentation, and data-driven analyses to drive marketing and merchandising efforts around seller acquisition and conversion
  • Discover new opportunities to optimize the business through analytics and statistical modelling
  • Formulation & execution of projects with strategic importance for Home & Kitchen BU
  • Lead Monthly Planning & AOP
  • Driving customer experience initiatives & growth and profitability measures
  • Handling real estate allocation for Home & Kitchen

Category Merchandising Manager

Jul 2015Mar 2016 · 8 mos

  • 1.Category P&L (Sales, Transaction Value, Spend, Direct Costs, etc.) for the entire portfolio of Toys, Babycare & Kids Apparel
  • 2.Development and execution of Sales Plan (Demand Estimation, Sourcing, Portfolio-Merchandising-Pricing Plan, Campaign & Channel Coordination) based on consumer segment insights, regional requirements, marketplace knowledge, and competitive data
  • 3.Work with Marketing team to create and execute promotion calendar.
  • 4.Work with Design & Content team to create banners with attractive merchandise and appropriate copy for Website and Digital Ads
  • 5,Work with Technology or contract vendor platforms to obtain new tools for effective merchandising and customer engagement
  • 6.Work with Catalog team to ensure catalog hygiene

Category Account Manager - Toys & Baby Care

Mar 2015Jun 2015 · 3 mos

  • Relationship Management: Single point of contact for all merchants to achieve quality product and service norms by resolving their service related critical issues.
  • Catalog Management: Help in managing the catalog for all categories and recommending new categories as per e-commerce Dynamics.
  • Responsible for promoting products on various promotion properties like Sunday Flea Market, Big Sale and Super Saver Bazaar.
  • Establish and maintain harmonious work relationships with Merchants.
  • Responsible for new Merchant Acquisition and building pipeline.
  • Launched a malaysian brand of Diapers, Kiddi Love exclusively at Shopclues
  • Coordinating with developers, designers to post best of the product images and enhance the aesthetic of the website.
  • Closely working with Business Development team to acquire new merchants and retain current merchants of ShopClues.
  • Making an in-depth analysis of the technical expertise required to fulfill the requirement.
  • To act as a brand manager and managing portfolios of various prestigious Brands.
  • Generating Ancillary Revenue.

Jabong

Research Intern

Jun 2014Jul 2014 · 1 mo

  • Responsibilities:
  • Analysed the payment gateway industry, current market size, major players and their market share
  • Identified the key factors which the e-commerce sites consider while choosing a certain payment gateway.
  • Conducted primary research with various existing e-commerce players to understand the issues and benefits of using an in-house payment gateway

Godrej consumer products limited

Summer Intern

Apr 2014May 2014 · 1 mo · Mumbai Area, India

  • Project Brief:
  • GCPL planned to introduce a new product in car air care category. This project was a part of the new product development process. It included conducting consumer research, concept testing and preparation of a business case for the company.
  • Objectives:
  • To understand the psychology of the consumers who use the air spray inside their cars
  • To find insights about the spraying patterns on the car upholstery to build concepts
  • To find if the idea is feasible in terms of desirability for the air spay user in the car
  • To formulate the positioning idea or strategy based on the concept testing
  • Deliverables:
  • Conducted qualitative and quantitative research across Mumbai, Delhi, Hyderabad and Chennai
  • Developing concepts based on product attributes and collaborated with creative agency to develop concept cards
  • Conducted concept testing across Hyderabad and Chennai for the formulated concepts/ideas
  • Developed the pre-launch positioning strategy

Print bindaas

Bindaas Marketeer

Aug 2013Mar 2014 · 7 mos · Ghaziabad

  • As a campus ambassadors, I represented Print Bindaas in our campus and was in-charge of the activities done in the college through Print Bindaas.I had to plan the strategies as per the events and activities at IMT Ghaziabad campus.

Tata consultancy services

Assistant Systems Engineer -Trainee

Jan 2012Mar 2013 · 1 yr 2 mos · Hyderabad Area, India

Defence research and development organisation

Engineering Intern

Feb 2011Apr 2011 · 2 mos · Bengaluru Area, India

  • I worked on MATLAB 7.11.0 (R2010b) version to write and simulate codes to plot ECG signal, data acquisition by passing through low pass, high pass and notch filter and we also built a PCB circuit for the data acquisition .Iaccomplished to write a code to implement Adaptive noise cancellation using LMS algorithm.

Education

Institute of Management Technology, Ghaziabad

PGDM — Marketing

Jan 2013Jan 2015

New Horizon College of Engineering

Bachelor of Engineering (B.E.)

Jan 2007Jan 2011

St Francis De Sales

Mathematics

Jan 1995Jan 2007

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