Jul 2022 – Oct 2024 · 2 yrs 3 mos · Sandy, UT · Hybrid

• Tech lead and SME of an Agile PHP API integrations-focused team of 5-8 junior, mid-level, and senior engineers, which includes acting as the technical steward of quality, weekly training, and 1-on-1 mentoring of junior developers to guide them along the path the company has laid out to become mid-level and senior developers.
• Perform daily code reviews, refactoring and modernizing the codebase, improving engineering processes, and implementing new integrations between order source and order destination clients.
• Act as the first point of contact for PMs and department managers to discuss team progress and adjust trajectory and sprint velocity to align with company and department KPIs.
• Principal Architect of new internal API that served as the foundation for a new single sign-on customer experience.

Aug 2021 – Jul 2022 · 11 mos · American Fork, Utah, United States · Remote

• Promoted to team lead after demonstrating consistent commitment to code quality, system reliability, and customer service. Trained and mentored an Agile PHP-based team of 3-5 mid-level and senior engineers.
• Executed back-end setup and integrations of new clients into the environment which allowed client customers to interface with Verb API and their existing 3rd party integrations.

Oct 2020 – Jul 2022 · 1 yr 9 mos · American Fork, Utah, United States · Remote

• Mid-level API integrations engineer working in PHP. Spearheaded engineering process improvements, knowledge base creation, and upgrade of outdated PHP versions.

Jun 2020 – Oct 2020 · 4 mos · American Fork, Utah, United States · Remote

• Contract-to-hire Junior PHP Engineer.

Aug 2016 – Jan 2020 · 3 yrs 5 mos

• Spearheaded development of automated UI and integration testing policies, procedures, and best practices, involving Robot Framework and Selenium, integrated with Jenkins. Experience with Robot Framework, and Selenium for UI / automated testing.
• Developed training process for moving existing black-box QA team members, without engineering experience, into automated testing roles. Provided mentoring and training to groups of 3-4 co-workers at a time.
• Transitioned to Data Science team to provide quality analysis on data collection and ETL process.

May 2016 – Aug 2016 · 3 mos

• Winner of 2016 hackathon with a Google Translate UI component. Used project to become familiar with full LAMP stack development and leveraging 3rd party APIs.
• Updated front-end components from YUI3 to ReactJS while part of on-call bug resolution team.

May 2013 – May 2016 · 3 yrs

• Responsible for black box testing of online and mobile products, including tests for UI/UX implementation and verification, new feature development, and new product development.

May 2011 – May 2013 · 2 yrs

Feb 2011 – May 2011 · 3 mos · South Jordan, UT · On-site

• Basic NOC support for major telecom and internet backbones.
• French speaking Tier 2 help desk support for 3rd party international data warehousing company.

Jun 2010 – Feb 2011 · 8 mos · Sandy, UT · On-site

• Inbound call center Internet, Voice, and TV technical support for residential customers.

Jun 2007 – Mar 2009 · 1 yr 9 mos · Bountiful, Utah, United States · Remote

• Assessed clients' insurance needs, provided personalized coverage solutions, and delivered exceptional customer service. Specialized in protecting homes and autos, with a proactive approach and commitment to building lasting relationships to better navigate the complexities of insurance.
• Obtained P&C and L&H licenses and did continuing education to keep those current through the duration of operating my own agency.

Apr 2003 – May 2009 · 6 yrs 1 mo · Ogden, UT · On-site

• Implemented and designed a Daily Withholding Process for Lending Customers who have A/R Factoring accounts with Transportation Alliance Bank.
• Decreased yearly delinquency from 4% to 2%
• Increased late charge collections from $150k to $300k annually through aggressive skip tracing, account monitoring and focused collection efforts.