Mar 2025 – Present · 1 yr 2 mos

• Built 50+ performance dashboards (up to 15 pages each) for 30+ retail brands including Raymond, Puma, Celio,
• Khadim, Wildstone, and Da Milano — delivering employee-wise, category-wise, and sales overview reporting
• across 3,000+ retail stores.
• Designed POS and Endless Aisle dashboards tracking daily sales, MTD targets, employee productivity, category
• performance, AOV, and UPT — enabling data-backed decisions during leadership reviews.
• Improved L2L (last-to-last year) performance visibility by 60%+ through detailed employee-level and category-level
• reporting, directly helping brands identify and act on underperforming areas.
• Built automated return and refund notification system that triggers real-time alerts to brand warehouse teams upon
• every return event — eliminating manual reconciliation and reducing brand losses from data mismatches.
• Integrated WhatsApp automation for post-purchase customer engagement — triggering messages after every
• purchase to capture feedback, enabling brands to track and analyse NPS in near real-time.
• Developed SQL-based reporting pipelines in BigQuery to monitor SLA adherence, order ageing, refund trends,
• and processing efficiency — helping operations teams proactively address bottlenecks.
• Built in-house productivity dashboards for Account Managers and Customer Success Managers, improving
• internal team performance tracking and accountability.
• Collaborated with the product team to propose and implement a centralised reporting system on Apache Superset,
• consolidating multi-brand reporting into a single platform.
• Implemented workflow automation using Scheduled Queries, Apps Script, n8n, and Boltic — saving 5+ hours per week of manual efforts for the team