Apr 2023 – Feb 2024 · 10 mos

• Building and maintaining services for Google Home, with comprehensive feature set to support devices and experiences.
• Creating a new unified device lifecycle management platform, aimed at improving pairing reliability, and consistent 1P and 3P experience.
• Building services for Google Home Consumer & Legal Takeout, which is a Google-wide GDPR initiative., allowing all Google Home users to become owners of their data stored in Google.

Jul 2021 – Apr 2023 · 1 yr 9 mos

Jun 2017 – Jul 2021 · 4 yrs 1 mo · Bangalore

• Building and enhancing products around Microsoft’s Dynamics 365:
• 1. Improved the overall performance and user experience of the existing “Designers”
• product by upgrading the technology stack to an Angular based one.
• 2. Involved in building “OmniChannel Customer Service”, an application that enhances the
• capabilities and improves efficiency of call center agents by providing them with a
• common app that works seamlessly across different channels. Worked on designing and
• implementing a storage access layer that abstracts out different storage and data types to
• consuming services.
• Significant contributions:
• Designed, implemented and maintained a caching system over the
• underlying database that improves the runtime performance by a factor of hundred.
• Designed and implemented a data migration system for Omnichannel that migrates both config and transaction data with zero downtime. All features work seamlessly during this time.
• Implemented various features for improving agent productivity like reply suggestions.
• Worked on development tools including operational analytics based on PowerBI,
• designing a generic app-to-app auth service using Azure Active Directory

May 2016 – Jun 2016 · 1 mo · Bangalore

• 1. Built intelligence components for classification of data using various machine learning concepts and algorithms like decision
• trees, SVMs and various ensemble methods
• 2. Worked on mining associative rules based on the
• classified dataset using ensemble methods like random forests

Jun 2015 – Jul 2015 · 1 mo · Bengaluru Area, India

• Involved in a web application development, especially in the backend involving databases,
• servlets, and JSP