Jun 2022 – Jul 2023 · 1 yr 1 mo · Bengaluru, Karnataka, India · Remote

Mar 2021 – Jun 2022 · 1 yr 3 mos

Dec 2018 – Feb 2021 · 2 yrs 2 mos · Bengaluru Area, India

Apr 2018 – Aug 2018 · 4 mos · Bengaluru Area, India

• Handled large scale hiring events - pan India.
• Coordinated with leadership teams to close niche roles with utmost personalisation technique.
• Expertise in calendar management, reporting (Excel, VLOOKUP) and events.

Oct 2016 – Mar 2018 · 1 yr 5 mos · Bengaluru Area, India

• Reporting - Weekly tracking recruitment activities and candidate status.
• Coordination - Effectively handled drives, debriefs, candidate engagement.

May 2014 – Oct 2016 · 2 yrs 5 mos · Hyderabad Area, India

• Reimbursement - Partner with US counterparts/clients for payments in various FSS. Automated reimbursement by implementing Salesforce.
• Auditing - Auditing of candidate expenses (Airfare, Hotels, Amex)
• Vendor Invoices - Worked with US Process Owners to deal with issues related to payment, approvals and escalations

Aug 2012 – Mar 2014 · 1 yr 7 mos · London, United Kingdom

• Handling HR administrative issues related to the business unit. This includes the administration of induction training, management of personnel files, information system update, recruitment database update and other administrative tasks as required.
• Coordinate in recruitment by scheduling interviews and preparing offer letters.
• Coordinate and manage the visa process for new joiners
• Coordinate the HR Team in the coordination and administration of HR matters
• Coordinate and communicate with external agencies – recruitment, travel, suppliers etc.
• Acts as a first point of contact for employee complaints, redirecting employee to department if the problem appears to be more appropriately handled within the department, or may open the complaint for investigation.

Apr 2011 – Aug 2012 · 1 yr 4 mos

• Advising customer’s regarding status of their application.
• Processing student applications if passed from workflow dates.
• Updating personal and financial details on customers account based on type of request.
• Helping grad bay members on calling floor.
• Track record of excellent average handling time and I always ensure 100% quality.

Aug 2006 – Jun 2010 · 3 yrs 10 mos · Hyderabad Area, India

• Genpact (GSK UK Accounts payable Dept.), Hyderabad, India
• May 2009 – June 2010
• Process Associate
• Part of a team which involved in invoice processing and purchase orders.
• Responding to client and customer emails.
• Informing clients about regarding the status of their relevant Invoices.
• Learned accounts payable skills required to progress in finance industry and also successful implementation of those skills.
• Learned to work in professional environment with learning skills from the best in industry.
• Genpact (U.S.A Collections Dept.), Hyderabad, India
• Aug 2006 – May 2009
• Process Associate
• Utilising excellent customer services skills throughout day to day duties including collecting overdue balances on customers account.
• Keep a follow up of payments received and provide good resolution for payments received.
• Guide customers regarding returns and exchange policy.
• Sending copies of statement upon customer request.
• Managed high-volume workload within a deadline-driven environment
• Learnt excellent communication and team work skills.