Susanna D'souza

Operations Associate

Bengaluru, Karnataka, India8 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 7.5 years of experience in e-commerce.
Expertise in data-driven pricing strategies.
Certified in Six Sigma methodologies.

Stackforce AI infers this person is a Product Operations expert in the E-commerce sector.

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Skills

Core Skills

Product OperationsOperational Management

Other Skills

Quality AssuranceStakeholder CollaborationData AnalysisAutomationTeam LeadershipRoot CauseReporting RequirementsSkilled Multi-taskerCommunicationResource PlanningOperations ManagementTraining and Development (HR)Customer ExperienceProblem SolvingYellow Belt

About

An experienced Assistant Manager in Product Operations with over 7.5 years of expertise in e-commerce, specializing in data-driven pricing strategies, team leadership, and operational management. Proven ability to drive profitability, enhance efficiency, and foster collaboration across teams to deliver impactful results. Certified in Six Sigma methodologies (White and Yellow Belt), with strong technical proficiency in tools such as JIRA, Snowflake, and CMS systems. Key Skills: Operational Management, Product Operations, Quality Assurance, Stakeholder Collaboration, Training & Recruitment, SLA Management, Technical Support, Six Sigma, Data Analysis, Automation, Team Leadership, Budget Management, and Campaign Management.

Experience

8 yrs 10 mos

Total Experience

2 yrs 11 mos

Average Tenure

6 yrs 9 mos

Current Experience

Swiggy

3 roles

Assistant Manager operations

Promoted

May 2022 – Present · 3 yrs 11 mos

In this role, I managed 10 diverse projects centered around pricing, membership programs, discounting, and offer creation across multiple Swiggy platforms such as the food marketplace, Instamart, Genie, Daily, Café, and SNACC. My responsibilities included collaborating with product managers to understand PRDs, creating SOPs and stakeholder documents, and ensuring the adoption of ticketing tools for streamlined execution. I worked closely with cross-functional teams from business, learning and development, marketing, growth, and city operations to align requirements and design the best strategies for running campaigns that fulfilled team and organizational objectives. A significant part of my role also involved providing on-call support to quickly resolve issues, ensuring that no disruption occurred to customer or partner/vendor experiences.

Operational ManagementProduct OperationsQuality AssuranceStakeholder CollaborationData AnalysisAutomation+1