Sudipta Priyadarsini Rout

Operations Associate

Bengaluru, Karnataka, India3 yrs 3 mos experience

Key Highlights

  • Three years of experience in customer service.
  • Expert in customer relationship management.
  • Skilled in content creation for customer support.
Stackforce AI infers this person is a Customer Service Specialist with a strong focus on CRM in the B2C sector.

Contact

LinkedIn

Skills

Core Skills

Customer ServiceCustomer Relationship Management (crm)Customer Support

Other Skills

Content CreationTeam CoordinationOperational ManagementWalkthroughsAdministrationCommunity ServiceCommunity DevelopmentCommunity Engagement

About

I've a total work experience of 3 years in customer service area primarily. Currently I work with the App Review team in Centre of Excellence at Uber, Hyderabad. I've previously worked with Jana Bank based out of Bilaspur, Karvy in Hyderabad and now at Uber.

Experience

3 yrs 3 mos
Total Experience
1 yr 1 mo
Average Tenure
--
Current Experience

Uber

Community Operations Specialist

Nov 2018 – Sep 2020 · 1 yr 10 mos · Hyderabad, Telangana, India

  • 1. Bucketing the Customer Reviews issue wise, responding them and directing them to concerned support channels.
  • 2. Specialised content creation, specific issue wise for all products handled.
  • 3. Dealing with Customers for products viz., Uber Eats, Uber Rider, Uber Driver, Uber Freight, Uber Lite, Uber Bus, Uber Works and Jump Bikes & Scooters.
  • 4. Imparting Customer Relation training to peers on above products, when required.
Customer ServiceContent CreationCustomer Relationship Management (CRM)

Karvy computershare p limited

Customer Support Specialist

Mar 2018 – Sep 2018 · 6 mos · Hyderabad, Telangana, India

  • 1. Working on an average of 70 investor queries, requests and complaints on a daily basis.
  • 2. Coordinate with the teams for resolving the queries within a TAT of 24 hours.
  • 3. Providing information to customers by verifying and understanding of requests; answering
  • questions; offering assistance
  • 4. Conducting team building activities.
Customer SupportTeam CoordinationCustomer Service

Jana small finance bank

Customer Relationship Specialist

May 2016 – Apr 2017 · 11 mos · Chhattisgarh, India

  • 1. Improved customer retention- successfully retained ~50 small batch loan customers in
  • Bilaspur area in 2 months’ time.
  • 2. Handling operational parts of micro finance division like disbursement of small batch loan.
  • Have done batch verification for small batch loans.
  • 3. Have handled walk-in customer queries and helped them in resolving those real time.
  • 4. Have been part of branch banking in simulation mode.
Customer Relationship Management (CRM)Operational ManagementCustomer Service

Education

Utkal University

Master of Business Administration - MBA

Jan 2014 – Jan 2016

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