Dec 2021 – Aug 2023 · 1 yr 8 mos · Gurugram, Haryana, India · On-site

Oct 2019 – Dec 2021 · 2 yrs 2 mos · Noida, Uttar Pradesh, India · On-site

•  Managing 2000 orders daily and ensuring >85% of delivery in all 3 locations (Kharar and Jagraon)
•  Ensuring all others metrics, like UDBAD, CSAT, UNDEL Fake % met the assigned target.
•  Managing 14 branches of Udaan
•  Monitored and increased the hub performance on metrics like
• FAD (First attempt delivery) has increased from 77% to 81%, RTO% has declined from 18% to 12%.
•  Managing 3 branches of Jiomart in Faridabad.
•  Ensuring all orders are delivered on 1st attempt with 85% of delivery.
•  Maintaining the high DSR% buyer data and sending to delist to ensure improve in overall OPS metrics.
•  Managing overall 5 branches of Dealshare.
•  Ensuring all OPS metrics met with assigned targets.

Jun 2018 – Sep 2019 · 1 yr 3 mos · Noida, Uttar Pradesh, India · On-site

Oct 2014 – May 2018 · 3 yrs 7 mos · Noida, Uttar Pradesh, India · On-site

Jun 2013 – Sep 2014 · 1 yr 3 mos · Gurugram, Haryana, India · On-site

•  Ensuring that all sellers are on boarded on time with proper documentation.
•  Content uploaded on time & sellers go live on website to get sales.
•  Managing the inbound & email process for sellers & ensuring that all issues & emails are replied within the TAT.
•  Managing the seller performance team & ensuring that seller are dispatching quality products within the TAT & have good fulfilment rate.
•  Ensuring suspension based on seller performance and QC.
•  Managing the cancellation process & ensuring that cancellation is low, dropped down the cancellation from 33% to 18%.
•  Piloted the Same day delivery & took the SDD dispatch to AVG 87%/month.

Jul 2012 – May 2013 · 10 mos · Okhla New Delhi · On-site

•  Handling a Team of 25 members for delivery, pickup and warehouse operations.
•  Kept storage area dirt free and neat.
•  Inventory Management - to analyze Stock, fix and maintain within required stock levels.
•  Monitoring stocks in and out operations.
•  Managing the stock storage and assigning appropriate locations.

Jan 2011 – Jul 2012 · 1 yr 6 mos · Greater Noida · On-site

•  Handling a Team of 20 members for Provisioning.
•  Ensure to resolve all the issue escalated from customers within SLA.
•  Coordinating with QRC Team for closing all SR’s for planned and unplanned outage within SLA.