Nov 2019 – Jan 2022 · 2 yrs 2 mos · Singpore

• Throughout my tenure, my responsibility has been to start the CSM Business and lead world-class Customer Success Team including recruiting experienced leaders for each functional role, attracting high potential individual contributors into the team, creating rapid onboarding process for new team members, fostering collaboration within the team and across the customer lifecycle, and encouraging continuous learning within the team. Meanwhile, I had set the overall vision and strategic plan for the Account Management organization (Phone Pe, HDFC Bank, Mahindra & Mahindra, Book My Show, Zerodha etc.), focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements.
• I am currently spearheading APAC level knowledge transfer sessions on platform updates & new product launches on the Cloudflare platform. I liaised with several CxOs to explain the usage and impact of various Cloudflare products. Further, my emphasis has always been on delivering transformational leadership so that team is highly motivated and engaged; acting as an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization. I define and deliver strategies and plans that enhance and integrate into Cloudflare’s Go-To-Market strategies and plans, including Sales, Marketing, Product, Growth, Operations, Channel/Alliance, and Data Teams.

Jul 2016 – Sep 2019 · 3 yrs 2 mos · Gurgaon, India

• I was recruited to re-architect key account business strategies by identifying opportunities with large enterprise customers in close coordination with Customer Engineers and Google Partners teams. Held fully accountable for the management of a portfolio of 3M $ for territory whilst executing quarterly business reviews and ideating joint business plans with the customer. I was known for driving the overall sales strategy, GTM & key account plans, and strategy to close the large deals in Cloud Computing, Cloud Adoption Frameworks, Analytics, Digital & GCP Platform Solutions.
• Acted as a Trusted Advisor to the clients on the path to digital transformation and independently managed customer interactions from identifying gaps to following up on opportunities and closing. I was building strategy framework for Cloud & Digital Adoption across digitally native and traditional enterprises; collaborating with customers and partners across industries to embrace Google’s digital solutions and Cloud platform for hosting existing applications or building new-age responsive and agile applications.
• Further to this, I was accountable for existing & future partner onboarding and business growth with Google Cloud; championed new initiatives and offers to key partners to improve partner ecosystem. I blueprinted joint business plans with enterprise customers for short & long term account growth for business longevity as well as expanded business in the assigned territory and consistently improved top & bottom-line profitability. I improved market share position towards the achievement of revenue & profitability targets by understanding each customer’s technology footprint & strategic growth plans.
• My major accomplishments are:
• Landed key accounts that included Honda Two Wheelers, Book My Forex, Mompreso & Foodpanda and new partners like Injection
• 144% of sales target in a year
• Cracked the largest, record-breaking G suite deal in India in H2 2018 (Sahi Exports)

Jun 2013 – Jun 2016 · 3 yrs · Noida Area, India

• Led team of Territory Account Managers to generate revenue for EMEA & North
• America Digital Media
• Received Sales Achiever Award for achieving 140% sales quota for FY 2014-2015
• Represented Digital Media Team in Annual Sales Conference of Adobe at Las Vegas
• Successfully achieved 132% of annual quota for FY 2013-2014
• Bagged Sales Achiever Award in 2014, Most Innovative Rep Award 13, and Director
• Circle Award Q1 2013

Jan 2011 – Jun 2013 · 2 yrs 5 mos

• Coordinated with C-level & VP level executives & presented Oracle value proposition
• to provide customer references in their industry & within their Revenue band
• Interacting with C-level & VP level executives and sharing Oracle value proposition
• giving them customer references in their industry and within their Revenue band.
• Pro-actively plan and conduct campaigns that would build strong & qualified sales
• pipeline and help generate revenue
• Worked with inside sales team and innovative direct marketing campaigns that
• increase product awareness, market share and company profitability. Develop
• strategies and follow through to ensure successful implementation.
• Quantify key business opportunities for FY15 based on stakeholder feedback

Oct 2009 – Jan 2011 · 1 yr 3 mos · Bnagalore

• Managed accounts & business development by showcasing Steller efforts to Marketing
• & Sales Team to achieve and exceed sales campaign target

Jul 2008 – Oct 2009 · 1 yr 3 mos · Bengaluru Area, India

• Developed product demo for customers through Direct, Web & Tele- Marketing tools
• & techniques. Assisted in the launch of “VuNow” POD of verismo