Abhishek Jain

Product Manager

Bengaluru, Karnataka, India19 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led AI platform development at Intuit.
Modernized support capabilities at Google Cloud.
Drove B2B marketplace strategy at Amazon.

Stackforce AI infers this person is a SaaS and E-commerce Product Management expert with extensive AI and B2B experience.

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Skills

Core Skills

Product ManagementProduct StrategyProgram Management

Other Skills

AI experiencesCross-functional alignmentOperational efficiencyML-powered Proactive SupportBehavioral signalsGenAI-powered virtual agentAI productivity toolsB2B marketplace strategyPricing constructsCross-functional programsTechnical Communication suitePlatform enhancementsCustomer feedback loopsProduct requirementsData automation capabilities

About

Experience

19 yrs 4 mos

Total Experience

2 yrs 1 mo

Average Tenure

2 yrs 4 mos

Current Experience

Intuit

Product Management, Digital Help

Jan 2024 – Present · 2 yrs 4 mos · Bengaluru · On-site

Lead Product Strategy for Digital Help & AI experiences at Intuit, defining the vision and roadmap for an agentic AI platform supporting customers and experts across multiple core products.
Scaled a multi-agent, multimodal AI framework from early-stage capability to a robust platform, enabling autonomous issue resolution and significantly elevating self-service effectiveness and operational efficiency.
Own the knowledge and intelligence ecosystem, transforming live support conversations into continuous learning loops that strengthen model quality, evaluation rigor, and long-term platform leverage.
Established a scalable human-in-the-loop AI system, harnessing expert insights to generate high-quality training data and systematically improve model performance and governance.
Lead and develop a high-performing PM team, driving cross-functional alignment across Engineering, Data Science, Design, and Operations while influencing AI strategy and investment priorities.

Product StrategyAI experiencesCross-functional alignmentOperational efficiencyProduct Management

Google

Product Management, Google Cloud Business Platform

Aug 2021 – Jan 2024 · 2 yrs 5 mos · Bangalore Urban · On-site

Launched ML-powered Proactive Support capabilities, leveraging behavioral and telemetry signals to anticipate customer issues and trigger in-product interventions before contact creation.
Modernized legacy chatbot infrastructure into a GenAI-powered virtual agent platform, enabling advanced intent understanding, contextual knowledge retrieval, and natural multi-turn conversations.
Built AI productivity tools for support agents, including automated case summarization, smart response generation, and intelligent knowledge surfacing to materially improve resolution speed and consistency.

ML-powered Proactive SupportBehavioral signalsGenAI-powered virtual agentAI productivity toolsProduct ManagementProduct Strategy

Amazon

Product Management, Amazon Business India

Jun 2017 – Aug 2021 · 4 yrs 2 mos · Bengaluru, Karnataka, India

Led Product for Amazon Business India across customer experience, seller experience, pricing, and enterprise buying workflows, owning strategy and roadmap for a multi-sided B2B marketplace.
Built and scaled India-first pricing and discount constructs, strengthening value perception, increasing bulk adoption, and influencing broader marketplace strategy beyond the region.
Drove expansion of Large Enterprises' procurement on Amazon, launching capabilities such as platform integrations, API-based ordering, compliant invoicing, customer-specific pricing, and quoting workflows.
Architected complex, cross-functional programs at the intersection of product, tax, compliance, finance, and operations, aligning diverse stakeholders to deliver scalable B2B infrastructure.
Built and mentored a strong PM organization while influencing global platform teams, securing investment and technical bandwidth for region-specific innovations later adopted more broadly.

B2B marketplace strategyPricing constructsCross-functional programsProduct ManagementProduct Strategy

Adobe

Product Management, Desktop Publishing Tools

Aug 2015 – May 2017 · 1 yr 9 mos · Noida

Owned Product Strategy and Roadmap for Adobe’s Technical Communication suite, driving modernization of flagship products and aligning investments with evolving enterprise authoring and publishing needs.
Led major platform enhancements across core products, improving usability, workflow efficiency, and overall product competitiveness in a mature, global market.
Built strong customer and partner feedback loops, running structured pre-release programs and translating expert user insights into differentiated product capabilities.
Represented the product portfolio at international forums and industry conferences, evangelizing the vision and strengthening Adobe’s positioning in the technical documentation ecosystem.

Technical Communication suitePlatform enhancementsCustomer feedback loopsProduct ManagementProduct Strategy

Winshuttle (now precisely)

2 roles

Sr. Technical Product Manager

Jul 2014 – Jul 2015 · 1 yr · Chandigarh

Owned product requirements and backlog as Technical Product Manager, translating complex enterprise use cases into scalable solutions, launching new data automation capabilities, and partnering closely with Sales and customers to refine positioning and drive adoption.

Product requirementsData automation capabilitiesProduct Management

Program Manager

May 2011 – Jul 2014 · 3 yrs 2 mos · Chandigarh

Led cross-functional enterprise programs as Program Manager, driving end-to-end delivery across Engineering, Customer Success, and Implementation teams, including cloud transition initiatives that reduced customer deployment complexity and accelerated time-to-value.

Cross-functional programsCloud transition initiativesProgram Management