Mar 2020 – Present · 6 yrs 2 mos · Bangalore

• A self employed business consultant specialising in process outsourcing, risk management, accounting and financial management services.

Jul 2006 – Mar 2020 · 13 yrs 8 mos · Bangalore

• Managing Director - AAPAC Transformation Services Lead and Global Lead for Business Services and Technology (2018 -2020
• AAPAC lead for Operations Consulting and RPA as a Service
• Capacity Services sales lead for AAPAC
• Global delivery lead for IT and BPS Service Desk, Business Reporting and Governance and Workforce Command Centres. (5000 FTEs)
• Procurement Delivery lead for Accenture India BPO
• Managing Director - Service Delivery Operations (2016-2018)
• Accountable for Service Delivery Operations across Capabilities for a 9000 FTE Delivery Centre in Mumbai
• Centre Lead responsible for people and accountable for client delivery.
• Manage client sales visits to the Centre
• Managing Director - Strategy and Operations
• Procure and manage space across the global BPO network, including maximizing efficiency and controlling cost to meet growth requirements
• Develop location strategies for Accenture Operations in different parts of the world,
• Support the India and North America operations in interfacing with recruitment, HR and Technology with direct accountability for costs and resource management
• Budget and control indirect costs across the network, including policy development, and delivering savings
• Oversee Global Business Continuity for Accenture Operations
• Oversee domain specific capability development for Operations in India
• to support 40% growth over the last two years
• Part of the India Operations Leadership team
• Vice President – Business Shared Services
• Overseeing Service Management in BPO deliverythrough managing a team of 200 across United States, UK, Central and Eastern Europe, Mauritius, India and Manila. Reporting to the Global BPO Shared Services Lead.
• Responsibilities:
• Manage the 200-member team to provide service performance reporting, incident and problem management, change control, governance, internal controls and compliance services
• Drive initiatives for cost savings, continuous improvement and operational excellence

Mar 2005 – Jun 2006 · 1 yr 3 mos · Bangalore

• Axis Risk Consulting Services Pvt. Ltd, Bangalore March 2005 – June 2006
• (Part of the Ambit – RSM Group)
• Director
• Part of the management team responsible for building Axis’ risk consulting practice in India. Set up the Bangalore operations in March 2005 and brought in 10 new clients over a period of one year, for recurring internal audit/process work.

Feb 2003 – Mar 2005 · 2 yrs 1 mo

• Intel Technologies India Pvt Ltd, Bangalore January 2003 – March 2005
• Risk & Controls Manager
• Set up the risk management function for Intel’s India site encompassing 15 support and business groups, with a focus on managing financial and operational risk.

Jan 1997 – Jan 2002 · 5 yrs · Bangalore / New delhi

• Led a variety of professional services assignments in the transaction advisory, statutory assurance and consulting assignments in the IT, Biotech and manufacturing industries, including assignments supporting the listing of companies on US exchanges.