alonso palacios

CEO

Los Olivos, Peru7 yrs 3 mos experience

Most Likely To Switch

Key Highlights

Strong background in customer service management.
Proven problem-solving and critical thinking abilities.
Experienced in overseeing operations in high-pressure environments.

Stackforce AI infers this person is a Customer Service Management professional with expertise in operational oversight and problem-solving.

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Skills

Core Skills

Customer ServiceClient ManagementManagementProblem SolvingCustomer ExperienceSourcing

Other Skills

Gestión de sporteServicios al clienteServicio de atención al clienteTrabajo en equipoCritical ThinkingContact CentersSpanishInglésInvestigaciónComunicaciónCapacidad de análisis

Experience

7 yrs 3 mos

Total Experience

1 yr 1 mo

Average Tenure

2 yrs 10 mos

Current Experience

Snapsheet inc

Customer Service Advocate

May 2024 – Jan 2025 · 8 mos · Remote

Gestión de sporteServicios al clienteServicio de atención al clienteCustomer ServiceClient Management

Chalo

City Executive

Jul 2023 – Present · 2 yrs 10 mos

Playtech

pitboss

Jan 2022 – Jan 2023 · 1 yr

They oversee the operations in their pit on the casino floor. They assure that games are run smoothly, supervise dealers, watch dealers for errors, ensure that proper procedures are followed, and open and close table games.

Problem SolvingTrabajo en equipoCritical ThinkingCustomer ExperienceManagementContact Centers

Netflix

Customer Services Specialist

Oct 2021 – Jan 2022 · 3 mos

Trabajo en equipoContact CentersCustomer Service

Uber

Customer Service Specialist

Jul 2018 – May 2020 · 1 yr 10 mos

Entre mis principales funciones se encontraban completar procesos de onboarding en oficina de manera presencial así como de manera remota. Tambien me encargaba de ver temas de fraude y crear procesos para mejor el rendimiento del APP
Help new partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.

Customer ExperienceManagementContact Centers

Pepboys auto & tires

Senior Sourcing Specialist

Dec 2017 – Apr 2018 · 4 mos · Perú

manpower especialista , en buscar soluciones para todo tipo de empresas, como sourcer mi principal funcion era buscar los mejores candidatos para los diferentes puesto de trabajo requeridos

Problem SolvingContact CentersSourcing