Pooja Jain

Operations Associate

Gurugram, Haryana, India8 yrs 1 mo experience

Highly Stable

Key Highlights

Proven leadership in team management and operations.
Expertise in customer service and quality improvement.
Strong problem-solving skills in high-pressure environments.

Stackforce AI infers this person is a Customer Service Operations Leader with expertise in team management and quality assurance.

Contact

Skills

Core Skills

Team ManagementLeadershipOperations TrainingEmployee TrainingQuality Improvement ToolsReportingCustomer Service

Other Skills

Microsoft ExcelMicrosoft OfficeMicrosoft PowerPointProblem SolvingAirline ReservationsReservationsinbound callsairline cancellationRefundsInternal AuditsExternal AuditsReporting & AnalysisBuilding Leadership TeamsService-Level Agreements (SLA)Slack

Experience

8 yrs 1 mo

Total Experience

2 yrs 10 mos

Average Tenure

2 yrs 5 mos

Current Experience

Paytm

Team Leader

Dec 2023 – Present · 2 yrs 5 mos · Noida, Uttar Pradesh, India · On-site

Microsoft ExcelMicrosoft OfficeMicrosoft PowerPointProblem SolvingAirline ReservationsReservations+24

Teleperformance

4 roles

Team Leader

Promoted

Mar 2022 – Dec 2023 · 1 yr 9 mos · Gurugram, Haryana, India · On-site

Team ManagementService-Level Agreements (SLA)Escalation ResolutionSupervisory SkillsCoachingMicrosoft Office+9

Training Officer

Jul 2021 – Mar 2022 · 8 mos · Gurugram, Haryana, India · On-site

Worked as a Trainer at Onfido campaign

ojtSmall Team ManagementOperations TrainingProblem SolvingEmployee Training

Quality Assurance Analyst

Promoted

Jun 2020 – Jul 2021 · 1 yr 1 mo · Gurugram, Haryana, India · On-site

Quality Improvement ToolsInternal AuditsCoachingReportingExternal AuditsReporting & Analysis+1

Customer Service Analyst

Apr 2019 – Jun 2020 · 1 yr 2 mos · Gurugram, Haryana, India · On-site

Problem Solving

Igt solutions

Customer Service Representative

Jan 2017 – Jan 2018 · 1 yr · Gurugram, Haryana, India · On-site

airline cancellationCustomer ServiceReservationsProblem SolvingRefundsinbound calls+1

Education

Buttler girls senior secondary school boulevard road delhi

IITC Institute Connaught place

Travel and tourism management — Tourism and Travel Services Management

Indira Gandhi National Open University

Master of Business Administration - MBA

Indira Gandhi National Open University

Bachelor of Commerce - BCom — Accounting

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