Mohit singh

Operations Associate

Noida, Uttar Pradesh, India12 yrs 3 mos experience

Highly Stable

Key Highlights

8 years of experience in operations and risk management.
Expert in fraud prevention and detection strategies.
Strong analytical skills with a focus on data-driven decision making.

Stackforce AI infers this person is a Fintech professional specializing in risk management and fraud prevention.

Contact

Skills

Core Skills

Fraud PreventionRisk Management

Other Skills

Business AnalysisAnalytical SkillsData AnalysisStandard Operating Procedure (SOP)Team ManagementRisk AnalyticsFraud InvestigationsFraud DetectionRisk AssessmentFraud AnalysisProcess ImprovementMySQLStrategic PlanningBusiness DevelopmentProject Management

About

Almost 8 years of multi-skilled experience in Operations management, Customer Service ,Audit & Compliance , Risk management , business analysis. Fraud prevention and team management. During my time spend in the industry as a professional, gained significant hands-on experience, developed interpreting & Analyzing skills, complimented with effective communication ability. Versatile exposure constitutes Customer Service, Internal Audit & Operation Management , Fraud prevention and detection. Specialties: Customer support for digital goods, e-commerce, Social Media and Forums, Audit and Compliance management, Charge-back operations, E-Commerce/Wallet/Payment Gateway, PG operations , Business analysis, Fraud prevention and detection.

Experience

12 yrs 3 mos

Total Experience

12 yrs 3 mos

Average Tenure

12 yrs 3 mos

Current Experience

Paytm

6 roles

Manager

Promoted

Apr 2023 – Present · 3 yrs 1 mo

Managing few processes of Risk operations team.
Data analysis of fraud reported Data.
Investigation of customer frauds.
Preparing strategies and rules on PG for fraud prevention.
Handling of different bank queries on suspected and reported transactions.
Rule based monitoring on customer TXNs for detecting any fraud/abuse.
Customer awareness programs.

Business AnalysisAnalytical SkillsData AnalysisStandard Operating Procedure (SOP)Team ManagementRisk Analytics+6

Deputy Manager

Nov 2020 – Jun 2023 · 2 yrs 7 mos

Assistant Manager

Promoted

Apr 2018 – Nov 2020 · 2 yrs 7 mos

Currently leading the risk operations team comprising of associates, senior associates & Team Leads. The team handles fraud detection & risk mitigation ops through Data Analysis & transaction monitoring processes. Actively involved in :
Developing and implementing Fraud Control policies, procedures and controls across all functions in the organization.
Monitoring special investigations on suspected frauds and leakages across the Company and Provide risk mitigation action plan to the management
To monitor, control and fine tune customer base though procedure of fraud risk measurements.
To setup & manage transaction monitoring and reduce losses.
To prevent, detect, and resolve all incidents of transnational fraud, of internal, external malicious activity
Closing internal & external audits.
Basic knowledge of MySQL which helps in performing the different kind of Analysis.

Process ImprovementMySQLStrategic PlanningFraud PreventionRisk Management

Junior Manager

Promoted

Apr 2016 – Mar 2018 · 1 yr 11 mos

Design processes, optimize operations and implement various operations strategies for the company.
Roster management.
Investigation of Internal and external frauds.
Fraud prevention and detection.
Handling escalations.
Provide training to new joining.
Ensuring zero tolerance level for fraudulent transactions.
Preparation of various reports like Productivity, Quality Compliance etc.
Critical player in building new algorithms for home-grown fraud engine.

Quality Analyst

Promoted

Apr 2015 – Apr 2016 · 1 yr

Preparation of various reports like Productivity, Quality Compliance, Attendance.
Internal and external fraud audits.
Transaction Monitoring to prevent fraud.
Quality audits.