VIVEK RAI

Operations Associate

Varanasi, Uttar Pradesh, India11 mos experience

Key Highlights

Stackforce AI infers this person is a Service Operations Manager in the Consumer Electronics industry.

Service Operations

DatabasesStakeholder ManagementTeam CoordinationProblem ResolutionData-Driven Decision-MakingData Analysis

11 mos

Total Experience

11 mos

Average Tenure

11 mos

Current Experience

3 roles

May 2025 – Present · 11 mos · Varanasi · On-site

Results-driven Area Service Manager with a focus on delivering exceptional customer experience and operational excellence across service centers. Currently managing multiple service partners, ensuring adherence to company standards, service KPIs, and quality benchmarks.
Key responsibilities include driving performance on critical metrics such as NPS, Google ratings, turnaround time (D+0), and 2-hour resolution compliance. Actively involved in partner development, audit compliance, and process optimization to enhance service efficiency and customer satisfaction.
Skilled in stakeholder management, team coordination, and problem resolution, with a strong emphasis on continuous improvement and data-driven decision-making. Successfully leading initiatives to reduce repeat repairs, improve first-time fix rates, and strengthen overall service quality.
Passionate about learning, innovation, and building high-performing service networks aligned with organizational goals.

DatabasesService OperationsStakeholder ManagementTeam CoordinationProblem ResolutionData-Driven Decision-Making

May 2025 – Present · 11 mos · Varanasi · On-site

Results-driven Area Service Manager with a focus on delivering exceptional customer experience and operational excellence across service centers. Currently managing multiple service partners, ensuring adherence to company standards, service KPIs, and quality benchmarks.
Key responsibilities include driving performance on critical metrics such as NPS, Google ratings, turnaround time (D+0), and 2-hour resolution compliance. Actively involved in partner development, audit compliance, and process optimization to enhance service efficiency and customer satisfaction.
Skilled in stakeholder management, team coordination, and problem resolution, with a strong emphasis on continuous improvement and data-driven decision-making. Successfully leading initiatives to reduce repeat repairs, improve first-time fix rates, and strengthen overall service quality.
Passionate about learning, innovation, and building high-performing service networks aligned with organizational goals.

DatabasesService OperationsStakeholder ManagementTeam CoordinationProblem ResolutionData-Driven Decision-Making

– Present

DatabasesService Operations

2 roles

May 2025 – Present · 11 mos · Varanasi · On-site

Results-driven Area Service Manager with a focus on delivering exceptional customer experience and operational excellence across service centers. Currently managing multiple service partners, ensuring adherence to company standards, service KPIs, and quality benchmarks.
Key responsibilities include driving performance on critical metrics such as NPS, Google ratings, turnaround time (D+0), and 2-hour resolution compliance. Actively involved in partner development, audit compliance, and process optimization to enhance service efficiency and customer satisfaction.
Skilled in stakeholder management, team coordination, and problem resolution, with a strong emphasis on continuous improvement and data-driven decision-making. Successfully leading initiatives to reduce repeat repairs, improve first-time fix rates, and strengthen overall service quality.
Passionate about learning, innovation, and building high-performing service networks aligned with organizational goals.

DatabasesService OperationsStakeholder ManagementTeam CoordinationProblem ResolutionData-Driven Decision-Making

May 2025 – Present · 11 mos · Varanasi · On-site

Results-driven Area Service Manager with a focus on delivering exceptional customer experience and operational excellence across service centers. Currently managing multiple service partners, ensuring adherence to company standards, service KPIs, and quality benchmarks.
Key responsibilities include driving performance on critical metrics such as NPS, Google ratings, turnaround time (D+0), and 2-hour resolution compliance. Actively involved in partner development, audit compliance, and process optimization to enhance service efficiency and customer satisfaction.
Skilled in stakeholder management, team coordination, and problem resolution, with a strong emphasis on continuous improvement and data-driven decision-making. Successfully leading initiatives to reduce repeat repairs, improve first-time fix rates, and strengthen overall service quality.
Passionate about learning, innovation, and building high-performing service networks aligned with organizational goals.

DatabasesService OperationsStakeholder ManagementTeam CoordinationProblem ResolutionData-Driven Decision-Making