May 2021 – Jan 2023 · 1 yr 8 mos · Remote

• Led design for Cerebral.
• Grew the org from 1 designer to 18 people (inclu UX writing and Research) in a little over a year. Oversaw the most talented team in the universe (objectively speaking). Worked with x-functional peers to establish a design discipline, and engrain it into the product dev't process. Did cool work and had a blast doing it.

Nov 2018 – May 2021 · 2 yrs 6 mos · Los Angeles, California

• Responsible for managing and simplifying some of the most complex spaces at Netflix, involving multiple teams and systems. Through close partnership with users, identified a neglected team and successfully advocated for their inclusion into the tooling ecosystem resulting in hundreds of thousands in cost savings.
• Partnered with Principal Researcher to research and test opportunities in a given space, convincing cross- functional team to pivot to higher-value areas we discovered.
• Instrumental in establishing and executing a rapid iteration and testing methodology to accelerate time-to- market and adoption of mission-critical tooling.

Jan 2018 – Oct 2018 · 9 mos

• Managed cross-functional team of 6 to transform data visualizations from difficult-to-use charts and graphs to a useful and valuable tool that became a market differentiator.
• Responsible for adoption of a $4.5M BI tool investment across the org through strategic partnerships.
• Took the initiative to own the vision and roadmap of a flagship portfolio monitoring product.
• Served as design leader, establishing new data visualization design discipline as well as a dedicated research team.
• Built a best-in-class team by operationalizing UX excellence (e.g. fall in love with the problem, incorporate research and testing in all phases, and embrace being wrong).

Jun 2015 – Jan 2018 · 2 yrs 7 mos

• Led team of 18, defining the practice for a new generation of products across all verticals and shifting the company to a user-centered product development process, resulting in 15% reduced cost and time-to-market of new features.
• Saved the organization millions of dollars of wasted investment through nimbler product validation research.
• Presented to Board of Directors, C-Suite, Wall St investor analysts, and clients such as Chase and Wells Fargo, as well as to internal teams to motivate them about UCD, its value and how its transforming the CoreLogic product suite.
• Centralized the design team by initiating weekly rituals, definition of design standards and design reviews, resulting in the creation of a design system.

Apr 2014 – Jun 2015 · 1 yr 2 mos · Santa Monica, California

• Pioneered UX Research for the org, resulting in first UX researcher hire.
• UCD-driven product improvements directly contributed to a strategic partnership with SalesForce.

Sep 2013 – Apr 2014 · 7 mos

• Focused research and strategic guidance resulted in stakeholder buy-in for mobile app, and initial alpha release (after 18 prior months of iteration without release).
• Identified a regional content gap via research, prompting me to broker a cross-team conversation and an organizational shift in content strategy.

Mar 2009 – Mar 2013 · 4 yrs · Venice, CA

• Identified a market need and successfully raised seed money, allowing development of a web app and two mobile apps. Shortly after the product launched, Songkick launched an identical product (albeit with $50M in VC backing), which validated both my idea and my approach.

Mar 2008 – May 2013 · 5 yrs 2 mos

• Managed team of 12 plus contractors/freelancers
• Established and owned product vision, roadmap and brand voice and tone.
• Successfully led $2M Series A negotiations.

Mar 2005 – Aug 2012 · 7 yrs 5 mos · Venice, CA

• Responsible for biz dev, recruiting + managing of staff/contractors and budgeting.
• Served as account manager for all technology clients – extensive client-facing experience.