Ravi Kumar

Operations Associate

Faridabad, Haryana, India8 yrs experience

Key Highlights

Expert in logistics and operations management.
Proven track record in team leadership and development.
Strong focus on customer satisfaction and efficiency.

Stackforce AI infers this person is a logistics and operations management expert in the B2C sector.

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Skills

Core Skills

Logistics ManagementOperations ManagementTeam Leadership

Other Skills

Last MileWarehouse OperationsTeam BuildingTeam ManagementTeamworkThird-Party Logistics (3PL)Problem SolvingTeam DevelopmentB2B CommerceMergers & Acquisitions (M&A)Service DevelopmentCustomer SatisfactionSales Order ProcessingCustomer Escalation ManagementInteract with All Levels Of Management

Experience

8 yrs

Total Experience

1 yr 11 mos

Average Tenure

1 yr 10 mos

Current Experience

Meesho

Area Manager

Nov 2025 – Present · 6 mos · Faridabad, Haryana, India · Remote

Currently working as an Area Manager at Meesho, handling line haul operations including vehicle planning, route planning, and real-time tracking of vehicles. Responsible for ensuring efficient fleet utilization, timely dispatch, and smooth inter-city movement of goods.

Logistics ManagementLast MileOperations ManagementWarehouse Operations

Ekart logistics

Team Leader

Jul 2024 – Present · 1 yr 10 mos · Faridabad, Haryana, India

As a Last Mile Team Leader at Flipkart, I manage end-to-end delivery operations to ensure timely and efficient order fulfillment. My role involves leading a team of delivery associates, optimizing delivery routes, maintaining high customer satisfaction, and ensuring compliance with operational standards.

Operations ManagementTeam LeadershipTeam BuildingTeam ManagementTeamworkWarehouse Operations+2

Instakart pvt. ltd. (flipkart)

Team Lead

Jul 2024 – Apr 2026 · 1 yr 9 mos

Lead a team of 40-45 Wish Masters (WMs) to ensure seamless hub operations and adherence to organizational standards. Oversee RVP, PP, and FAC conversions while maintaining operational workflows. Manage sorting, bagging, and tracking of shipments, while resolving customer escalations proactively. Handle cash collection, banking reconciliation, and variance reporting. Introduced systematic checks to enhance shipment accuracy, and reduce delays. Managed RVP process effectively, ensuring timely resolution and high customer satisfaction.

Metropolis logistics

Branch Incharge

Jun 2022 – Jun 2024 · 2 yrs · Delhi, India · On-site

Operations ManagementLogistics ManagementThird-Party Logistics (3PL)Warehouse Operations

Metropolis logistics pvt. ltd

Branch Manager

Jun 2020 – Jun 2022 · 2 yrs

Managing supply chain. Handle pickup and Delivery boy. Eliminated waste in time, resources and workflows to enhance team. POD and manage Branch all the activity. Coordinated with Logistics and dispute team, and training of state team with focus on continuous development.

Amazon.in

Problem Solver

Jun 2017 – Aug 2019 · 2 yrs 2 mos

Enhanced customer satisfaction through efficient returns management. Processing daily outbound orders of a company. Handle Warehouse order and inventory management from multiple channels. Generate picklist and assign picklist to picker. Ensuring that all the orders are dispatch with in SLA time. Coordinated with Logistics and dispute team, and training of state team with focus on continuous development. Eliminated waste in time, resources and workflows to enhance team.