Agustin Ramirez

CTO

Miami, Florida, United States23 yrs 8 mos experience

AI EnabledHighly Stable

Key Highlights

Led digital transformation initiatives across multiple industries.
Achieved significant cost reductions through strategic negotiations.
Implemented innovative solutions enhancing operational efficiency.

Stackforce AI infers this person is a strategic IT leader specializing in digital transformation and operational excellence in the Healthcare and Oil & Gas sectors.

Contact

Skills

Core Skills

Strategic It ManagementDigital & Cloud TransformationOperational ExcellenceProject ManagementBusiness Development

Other Skills

Emerging TechnologiesTechnological InnovationExecutive LeadershipMicrosoft Dynamics CRMAICustomer EngagementMachine LearningAnalyticsIT Procurement and Costs ControlIT & Business Strategy AlignmentProject Portfolio ManagementBudget ManagementBusiness StrategyFinanceDigital Marketing

About

Visionary Global IT Executive with extensive experience leading digital transformation, infrastructure modernization, security operations and cost optimization across multinational organizations. Recognized for aligning technology with business strategy, reducing costs by millions, and improving performance through innovative solutions across Healthcare and Oil & Gas industries. I specialize in: 🔹Enterprise IT Leadership – Directing multi-million-dollar budgets, optimizing resources, and guiding high-performing teams. 🔹Digital & Cloud Transformation – Driving migrations to modern architectures (microservices, containers, SD-WAN, cloud contact centers) with measurable gains in efficiency and resilience. 🔹Operational Excellence – Streamlining IT operations to cut incident resolution times, accelerate business continuity, and elevate service quality. 🔹Financial & Vendor Strategy – Securing enterprise agreements, negotiating licensing, and executing cost-saving initiatives delivering reductions of up to 40%. My leadership blends strategic vision with hands-on execution, enabling organizations to scale securely, achieve operational resilience, and maximize ROI.

Experience

23 yrs 8 mos

Total Experience

4 yrs 1 mo

Average Tenure

Current Experience

Bupa global latinoamérica

4 roles

Head of Information Technology Operations

Promoted

May 2023 – Oct 2025 · 2 yrs 5 mos

Directed IT operations with a $5M budget, acting as CTO and delivering enterprise-wide technology strategy across LATAM.
Spearheaded migration of core application modules to microservices & containers, ensuring seamless business continuity.
Led the end-to-end implementation of Microsoft Dynamics CRM for the Customer Service and Sales teams, enabling a unified customer engagement platform aligned with business growth objectives. Deployed Microsoft Copilot (AI) as part of the Dynamics CRM rollout, leveraging AI-assisted automation to reduce average customer handling time by up to 60% — significantly improving operational efficiency and service delivery quality across the customer-facing organization.
Implemented AI-powered analytics to detect fraudulent behavior and malicious insurance policy usage — applying machine learning models to identify anomalous claim patterns, resulting in a 15% reduction in claims costs and 70% faster claims responses.
Negotiated Microsoft licensing strategy, consolidating agreements and achieving a 20% cost reduction ($600K savings over 36 months).
Launched proactive monitoring & security measures, cutting application-related incidents by 20%.
Optimized IT support processes, reducing incident resolution times by 25% within the first 6 months.

Emerging TechnologiesTechnological InnovationStrategic IT ManagementExecutive LeadershipDigital & Cloud Transformation

IT Infrastructure & Help Desk Senior Manager

Promoted

Feb 2020 – Apr 2023 · 3 yrs 2 mos

Reduced 50% average ticket response time from 72h to 36h by automating workflows and implementing KPI-driven improvements in ServiceNow.
Increased self-service ServiceNow portal usage by 35% through UX redesign and knowledge base expansion.
Directed cloud migration of Contact Center operations across LATAM, boosting collaboration and customer experience.
Implemented a $1.5M NIST-based Security Program, raising the cybersecurity score from 2.5 to 3.5 in 12 months.
Achieved a 12% cost reduction in IT operations while maintaining service excellence.

Strategic IT ManagementOperational Excellence

IT Infrastructure Manager

Sep 2016 – Feb 2020 · 3 yrs 5 mos

Consolidated and optimized data centers, achieving 60% footprint reduction and 35% cost savings.
Executed MPLS-to-SD-WAN migration, cutting network costs by 40% and raising uptime from 98% to 99.9%.
Implemented disaster recovery solutions, ensuring RPO <1 hour and RTO <4 hours for critical systems.

IT Procurement and Costs ControlStrategic IT ManagementIT & Business Strategy AlignmentOperational Excellence

IT Infrastructure Project Manager

Feb 2016 – Sep 2016 · 7 mos

Delivered 98% on-time project completion.
Ensured resource utilization efficiency, maintaining a 70% resource utilization rate on projects as well as continuing to support business-as-usual activities.

Project Portfolio ManagementBudget ManagementProject Management

Brevet bikeshop & service

Operations Manager

Mar 2015 – Apr 2016 · 1 yr 1 mo · Miami-Fort Lauderdale Area

Launched a startup retail for bicycles, provided strategic direction on Branding, Logistics, Procurement, and Finance.
Increased brand exposure by 40%, using impactful product marketing strategies, including events, advertising, social media engagement, and sales promotions.

Business DevelopmentBusiness StrategyFinanceDigital MarketingOperations Management

Isn solutions ltd

IT Consultant

Jan 2014 – Mar 2015 · 1 yr 2 mos · International

Delivered end-to-end IT infrastructure design, implementation, and support consulting for Afren, a leading oil & gas operator in Kurdistan.
Orchestrated technology strategies and field-ready solutions enabling seamless upstream operations from head office to well sites.
Partnered with executive stakeholders to shape IT and communications roadmaps, ensuring high availability and performance in remote and challenging environments.

Afren

Field IT Manager

Jan 2014 – Feb 2015 · 1 yr 1 mo · Kurdistan, Iraq

Directed a team of 5, driving full lifecycle IT project rollouts from architectural design to asset relocation and deployment, cutting project completion times by 15%.
Strengthened rig operations by delivering robust 2nd line IT support, reducing issue resolution time by 18% while ensuring escalations were resolved with full accountability.
Established a modern IT and telecom infrastructure at Bardarash field, enabling efficient remote management and operations, which boosted field productivity by 20%.
Enhanced emergency readiness by maintaining resilient communications platforms, achieving a 30% faster response time during critical situations.

Strategic IT ManagementOperational Excellence

Eni

3 roles

Field ICT Manager

Jul 2012 – Sep 2013 · 1 yr 2 mos

Lead ICT operations for 250 onshore users, sustaining high service levels in a complex field environment.
Spearheaded deployment of innovative ICT solutions, cutting response times by 20% and reducing costs by 15% through optimized technical and economic strategies.
Maintained strict project governance with 95% on-time completion while keeping all field-related initiatives within 10% of budget targets.
Oversaw full-cycle ICT procurement, driving a 15% cost reduction through precise scope definition, competitive tendering, and contract optimization.
Instituted a budget control framework that eliminated inefficiencies, achieving a 10% reduction in overspending and strengthening contract management discipline.
Aligned ICT business demand with corporate IS governance, boosting communication efficiency by 95% and reducing response times across offices by 25%.

Strategic IT ManagementOperational Excellence

Networking & Infrastructure Senior Advisor

Promoted

Oct 2006 – Jun 2012 · 5 yrs 8 mos

Lead network infrastructure planning, deployment, and support for the Karabatan construction site, seamlessly connecting 1,500+ users.
Delivered ICT projects spanning UTP cabling, fiber optics, wireless links, and UPS integration, achieving 20% faster network speeds and 15% greater reliability.
Optimized internet access via ISA on Windows Server 2008, ensuring secure and efficient data flow.
Enhanced security by implementing Cisco port security, reducing unauthorized access risks by 30%.
Standardized IT infrastructure across multiple construction offices, reducing setup time by 25% while enabling remote management and support.

Telecom Engineer Field Support

Jun 2002 – Sep 2006 · 4 yrs 3 mos

Supported critical network and telecom infrastructure for 500+ onshore oil field users, maintaining 99.9% uptime.
Executed ICT projects including PBX installations, cabling upgrades, and wireless link optimization, cutting downtime by 20% and improving transfer speeds by 15%.
Ensured resilience of ICT systems by managing UPS and generator power, securing business continuity in remote sites.
Reduced issue resolution time by 30% through seamless relocation of mobile wireless links and first-line ICT support for drilling and rig operations.
Commissioned server and telecom facilities, including a 50-meter tower, delivering $300K in savings through optimized deployment.
Designed and implemented a redundant $250K IT network, boosting reliability by 25% and strengthening data security across field operations.