Monika Bhandari

Recruiter

Bengaluru, Karnataka, India10 yrs 7 mos experience
Most Likely To Switch

Key Highlights

  • Expert in creating user documentation for cloud services.
  • Proven track record in enhancing user experience through documentation.
  • Strong collaboration with cross-functional teams for documentation projects.
Stackforce AI infers this person is a Technical Writer specializing in Cloud Services and E-commerce documentation.

Contact

Skills

Core Skills

Technical DocumentationApi DocumentationCloud ApplicationsContent Management Systems (cms)

Other Skills

Technical CommunicationOxygenHelp FilesXMLResearch SkillsDitaProfessional Services IndustriesIndustry TrainingGitHubStructured AuthoringHTMLScrum leadCustomer RequirementsMicrosoft OfficeREST APIs

About

Experience with user guides, user manuals, help docs, API documentation. Software domain expertise. Experience with cloud services, security services, AI/ML services.

Experience

10 yrs 7 mos
Total Experience
1 yr 9 mos
Average Tenure
2 yrs 3 mos
Current Experience

Salesforce

Senior Technical Writer

Feb 2024Present · 2 yrs 3 mos

Technical DocumentationAPI DocumentationCloud ApplicationsTechnical Communication

Oracle

Senior User Assistance Developer

Mar 2022Dec 2023 · 1 yr 9 mos · Bengaluru, Karnataka, India

  • Contributed to critical Oracle Cloud Infrastructure (OCI) services, ensuring their optimal performance and reliability.
  • Collaborated closely with cross-functional teams, including business teams and developers, to deliver top-tier documentation that enhances the user experience for OCI customers.
  • Played a pivotal role within the analytics team, actively gathering valuable customer feedback data and presenting insightful analyses to senior leadership for informed decision-making.
  • Facilitated knowledge transfer by providing training sessions to team members.
OxygenHelp FilesXMLResearch SkillsCloud ApplicationsDita+5

Amazon

Technical Writer

May 2019Mar 2022 · 2 yrs 10 mos · bangalore

  • Worked with the business team and legal POCs to provide best quality documentation to the sellers on Amazon.
  • Worked as a CMS expert to resolve technical issues related to the tools and process related queries for the team members.
  • Provided training to the other team members to help them be acquainted with the process.
  • Worked as part of the RED team, which handles all urgent and 911 requests that are of highest priority.
  • Received many accolades for providing the best stakeholder experience, working with business POCs with utmost comfort in the fast-paced work environment.
Structured AuthoringHelp FilesXMLResearch SkillsDitaProfessional Services Industries+5

Sabre travel technolgy bangalore

Technical Writer

Jan 2018May 2019 · 1 yr 4 mos

  • Delivering accurate documents for client’s products.
  • Providing estimation for the deliverables and managing the schedules.
  • Experience in creating and updating of various types of Manuals like Maintenance Manual, Repair Manual, Service Bulletin and Illustrated Part Catalog.
  • Knowledge of various style guides including Microsoft Manual of Style (MSTP), Simplified Technical English (STE) and possess ability to adhere to company specific style guides.
  • Answering Customer queries through Request for Information (RFI).
  • Creating and/or revising technical manuals with compliance of ATA 100, iSpec2200, Simplified Technical English (ASD STE-100) and basic knowledge of S1000D
  • Engaged in the preparation of SIL (Service Information Letter), and SB (Service Bulletin).
  • Good knowledge of Documentation Development Life Cycle (DDLC).
  • Writing all types of maintenance documents to patch up some released issues or to enhance the product with better versions in Waterfall Model of SDLC.
  • Preparing Checklists as per the project requirements for ensuring the quality of validation and verification of documents.
  • Creation/updating of Technical manual, User manual, and Installation guide,
  • End-user document, as per client requirement.
Help FilesResearch SkillsCustomer RequirementsProfessional Services IndustriesIndustry Training

Mouser electronics

Technical Writer

Aug 2017Feb 2018 · 6 mos · Bengaluru, Karnataka, India

  • • Worked as a content developer for electronic products and semi-conductors
Help FilesResearch SkillsCustomer RequirementsProfessional Services IndustriesIndustry Training

Alten calsoft labs

Technical Author

Aug 2015Aug 2017 · 2 yrs · Bengaluru, Karnataka, India

  • Knowledge of advance concepts Structure documentation, Topic based authoring, XML, DITA.
  • Very good understanding for Documentation Development Life Cycle (DDLC) or Technical Writing process.
  • Ability to analyze the documentation requirement performs audience analysis, write the content clearly and concisely, implement reviews and publish the documents.
  • Followed various style guides like Microsoft Manual of Style (MSTP), Simplified Technical English (STE) and company specific style guides.
  • Ability to understand application functionality by working on the application and updating documents based on that.
  • Effective use of authoring tools and ability to use new tools quickly.
  • Maintain a consistent look and feel throughout all web properties
  • Understanding of Microsoft Style guide and Controlled language STE (Simplified Technical English).
  • Basic knowledge of ITIL and ITSM
  • Knowledge of document creation for incident management
  • Experience of service now tool
  • Ability to create knowledge articles, knowledge base in service now tool
  • Possess graphic and illustration skills.
  • Fluent in grammar, information mapping, vocabulary and plain English writing
Help FilesResearch SkillsCustomer RequirementsProfessional Services IndustriesIndustry Training

Education

Indraprastha institue of aeronautics

AME

Jan 2012Jun 2016

Jesus & mary academy, Darbhanga

Jan 1998Jan 2012

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