Mar 2022 – Dec 2023 · 1 yr 9 mos · Bengaluru, Karnataka, India

• Contributed to critical Oracle Cloud Infrastructure (OCI) services, ensuring their optimal performance and reliability.
• Collaborated closely with cross-functional teams, including business teams and developers, to deliver top-tier documentation that enhances the user experience for OCI customers.
• Played a pivotal role within the analytics team, actively gathering valuable customer feedback data and presenting insightful analyses to senior leadership for informed decision-making.
• Facilitated knowledge transfer by providing training sessions to team members.

May 2019 – Mar 2022 · 2 yrs 10 mos · bangalore

• Worked with the business team and legal POCs to provide best quality documentation to the sellers on Amazon.
• Worked as a CMS expert to resolve technical issues related to the tools and process related queries for the team members.
• Provided training to the other team members to help them be acquainted with the process.
• Worked as part of the RED team, which handles all urgent and 911 requests that are of highest priority.
• Received many accolades for providing the best stakeholder experience, working with business POCs with utmost comfort in the fast-paced work environment.

Jan 2018 – May 2019 · 1 yr 4 mos

• Delivering accurate documents for client’s products.
• Providing estimation for the deliverables and managing the schedules.
• Experience in creating and updating of various types of Manuals like Maintenance Manual, Repair Manual, Service Bulletin and Illustrated Part Catalog.
• Knowledge of various style guides including Microsoft Manual of Style (MSTP), Simplified Technical English (STE) and possess ability to adhere to company specific style guides.
• Answering Customer queries through Request for Information (RFI).
• Creating and/or revising technical manuals with compliance of ATA 100, iSpec2200, Simplified Technical English (ASD STE-100) and basic knowledge of S1000D
• Engaged in the preparation of SIL (Service Information Letter), and SB (Service Bulletin).
• Good knowledge of Documentation Development Life Cycle (DDLC).
• Writing all types of maintenance documents to patch up some released issues or to enhance the product with better versions in Waterfall Model of SDLC.
• Preparing Checklists as per the project requirements for ensuring the quality of validation and verification of documents.
• Creation/updating of Technical manual, User manual, and Installation guide,
• End-user document, as per client requirement.

Aug 2017 – Feb 2018 · 6 mos · Bengaluru, Karnataka, India

• • Worked as a content developer for electronic products and semi-conductors

Aug 2015 – Aug 2017 · 2 yrs · Bengaluru, Karnataka, India

• Knowledge of advance concepts Structure documentation, Topic based authoring, XML, DITA.
• Very good understanding for Documentation Development Life Cycle (DDLC) or Technical Writing process.
• Ability to analyze the documentation requirement performs audience analysis, write the content clearly and concisely, implement reviews and publish the documents.
• Followed various style guides like Microsoft Manual of Style (MSTP), Simplified Technical English (STE) and company specific style guides.
• Ability to understand application functionality by working on the application and updating documents based on that.
• Effective use of authoring tools and ability to use new tools quickly.
• Maintain a consistent look and feel throughout all web properties
• Understanding of Microsoft Style guide and Controlled language STE (Simplified Technical English).
• Basic knowledge of ITIL and ITSM
• Knowledge of document creation for incident management
• Experience of service now tool
• Ability to create knowledge articles, knowledge base in service now tool
• Possess graphic and illustration skills.
• Fluent in grammar, information mapping, vocabulary and plain English writing