Mohana Nandi

Operations Associate

Noida, Uttar Pradesh, India18 yrs 10 mos experience

Key Highlights

16 years of experience in the Learning Domain
Expert in Leadership Development and Organizational Development
Master Trainer with proven training and consulting skills

Stackforce AI infers this person is a Learning and Development expert with a strong focus on training and organizational development.

Contact

Skills

Core Skills

Training And Development (hr)Communication

Other Skills

Relationship BuildingProcess & Skill TrainingConsulting & Conceptualizing Learning journeysLeadership DevelopmentBehavior TrainingInstructional DesignOrganizational DevelopmentCreating Learning SolutionsCRMBPOCall CentersPerformance ManagementVendor ManagementBusiness Process Outsourcing (BPO)Recruiting

About

I have been in the Learning Domain for the past 16 years. Had the opportunity of working with some of the greatest organizations in various capacities. I have hands-on experience in Process & Skill Training, Consulting & Conceptualizing Learning journeys, Leadership Development, Behavior Training, Instructional Design, Organizational Development ,Creating Learning Solutions, etc.

Experience

18 yrs 10 mos

Total Experience

2 yrs 9 mos

Average Tenure

2 yrs

Current Experience

Deloitte india (offices of the us)

Learning Solutions Manager

May 2024 – Present · 2 yrs · India

Airbnb

Training Lead

Nov 2021 – May 2024 · 2 yrs 6 mos · India

Training and Development (HR)CommunicationRelationship Building

Zomato

Head Of Training

Apr 2021 – Sep 2021 · 5 mos

Training and Development (HR)CommunicationRelationship Building

Wns global services

Group Training Manager

Feb 2019 – Apr 2021 · 2 yrs 2 mos

Training and Development (HR)CommunicationRelationship Building

Indiamart intermesh limited

Senior manager training and quality

Jul 2015 – Feb 2019 · 3 yrs 7 mos · Noida

Training and Development (HR)CommunicationRelationship Building

Barclays shared services

Master Trainer

Jun 2008 – Jul 2015 · 7 yrs 1 mo

Responsible for training batches for Barclaycard
Responsible for creation and deletion of all joiners, movers and leavers
Have transitioned Sales process from UK
Responsible to merge the process gap of all the floor advisors, their up skilling and their refreshers
Responsible to upkeep all the trackers and documents for Audit purposes
Responsible to up skill fellow trainers who join the team
Training floor supervisors and taking care of their refreshers.
Responsible for all the compliance training for my team and my batch
Have been in a secondment role as a deputy assistant manager, where in I have been taking • Responsible for training batches for Barclaycard
Responsible for creation and deletion of all joiners, movers and leavers
Have transitioned Sales process from UK
Responsible to merge the process gap of all the floor advisors, their up skilling and their refreshers
Responsible to upkeep all the trackers and documents for Audit purposes
Responsible to up skill fellow trainers who join the team
Training floor supervisors and taking care of their refreshers.
Responsible for all the compliance training for my team and my batch
Have been in a secondment role as a deputy assistant manager, where in I have been taking care of 6 process trainers. I have been responsible for the trainer resource for the business and been responsible for training completion, report generation for the onshore team, managing the deliverable and meeting the operational targets
care of 6 process trainers. I have been responsible for the trainer resource for the business and been responsible for training completion, report generation for the onshore team, managing the deliverable and meeting the operational targets. I am also responsible to upskill new trainers and also conduct batch observations for existing trainers. I am also responsible to design training material

CommunicationTraining and Development (HR)

Convergys

Customer Care Executive

May 2007 – Jun 2008 · 1 yr 1 mo

Catering to customer complains for their contract mobile phones
Upgrading the contracts for our customers.
Dealing with Retailers in the UK who were dealing with Orange Contracts eg: Carphonewarehoue ,phones 4u
Contributed to quality assurance processes by
 Conducted process knowledge tests for my team members
 Took sessions for improving Call quality in my team
Understanding business requirements and work accordingly
Took care of the team on my Team Leaders absence