JAYANTA SHARMA — Operations Associate

As an Senior Operations Manager at TELEPERFORMANCE a global leader in customer experience and BPO solutions, I oversee the delivery of high-quality services to our clients across various domains and geographies. With over 14 years of experience in the outsourcing and offshoring industry, I have developed strong skills in customer relationship management, technical support, backlog management, and public speaking. I am also a certified Lean Six Sigma Yellow Belt, and I apply the principles and tools of this methodology to improve the efficiency and effectiveness of our processes and projects. Additionally, I have completed several courses on innovation and creativity, which enable me to foster a culture of innovation and problem-solving within my team and organization. My goal is to constantly enhance the value and satisfaction of our customers and stakeholders.

Stackforce AI infers this person is a Senior Operations Manager in the BPO industry with expertise in customer service and process improvement.

Location: Delhi, India

Experience: 16 yrs 8 mos