JAYANTA SHARMA

Operations Associate

Delhi, India16 yrs 8 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 14 years in outsourcing and offshoring industry.
  • Certified Lean Six Sigma Yellow Belt.
  • Expert in customer relationship management and service delivery.
Stackforce AI infers this person is a Senior Operations Manager in the BPO industry with expertise in customer service and process improvement.

Contact

Skills

Core Skills

Service DeliveryCross-functional Team LeadershipBacklog ManagementService Level ManagementCsat

Other Skills

PnL ManagementService-Level Agreements (SLA)E-CommerceVendor ManagementTechnical SupportPublic SpeakingCustomer Relationship Management (CRM)Business Process Outsourcing (BPO)Project ManagementProduct LaunchMicrosoft ExcelProductivity ImprovementStress ManagementData Analysis

About

As an Senior Operations Manager at TELEPERFORMANCE a global leader in customer experience and BPO solutions, I oversee the delivery of high-quality services to our clients across various domains and geographies. With over 14 years of experience in the outsourcing and offshoring industry, I have developed strong skills in customer relationship management, technical support, backlog management, and public speaking. I am also a certified Lean Six Sigma Yellow Belt, and I apply the principles and tools of this methodology to improve the efficiency and effectiveness of our processes and projects. Additionally, I have completed several courses on innovation and creativity, which enable me to foster a culture of innovation and problem-solving within my team and organization. My goal is to constantly enhance the value and satisfaction of our customers and stakeholders.

Experience

16 yrs 8 mos
Total Experience
2 yrs 4 mos
Average Tenure
3 yrs
Current Experience

Majorel

2 roles

Senior Operations Manager

Jan 2026Present · 3 mos · Gurugram, Haryana, India

Operations Manager

Apr 2023Jan 2026 · 2 yrs 9 mos · Gurugram, Haryana, India

Cross-functional Team LeadershipPnL ManagementService-Level Agreements (SLA)E-CommerceService DeliveryVendor Management

Concentrix

Operations Manager

Apr 2022Apr 2023 · 1 yr · Gurugram, Haryana, India

Backlog ManagementService Level ManagementCross-functional Team LeadershipCSAT

Infollion research services

Business Consultant

May 2021Present · 4 yrs 11 mos

Alphasights

Business Consultant

Dec 2020Present · 5 yrs 4 mos

Airbnb

Customer Experience Manager

Jul 2019Apr 2022 · 2 yrs 9 mos · Gurugram, Haryana, India

Backlog ManagementService Level ManagementCross-functional Team LeadershipCSAT

Concentrix

Assistant Manager

Jun 2015Jul 2019 · 4 yrs 1 mo · Gurugram, Haryana, India

Service Level ManagementCSAT

Iyogi technical services pvt. limited

Team Leader-Operations

Feb 2011Jun 2015 · 4 yrs 4 mos

Service Level ManagementCSAT

Teleperformance, crm services india pvt. limited

Technical Support Advisor

Apr 2010Feb 2011 · 10 mos

CSAT

Ibm daksh business process services pvt. ltd

Customer Care Executive

Aug 2009Apr 2010 · 8 mos

CSAT

Education

Bongaigaon College

BA — Arts

Jan 2004Jan 2007

NIIT

DIPLOMA IN SOFTWARE ENGINEERING — COMPUTERS

Jan 2008Jan 2009

Delhi Public School

Class XII — Science

Jan 2002Jan 2004

Delhi Public School

Xth

Jan 2002Present

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