Feb 2025 – Nov 2025 · 9 mos · Delhi, India · Hybrid

• Partnering with the Government of Chhattisgarh to lead strategic initiatives across infrastructure, logistics, exports, policy design, and cultural development. My role bridges consulting, product thinking, and execution, helping drive state-wide transformation through data-backed strategies and tech-enabled governance.
• 🔹 Key Projects & Contributions:
• District Mineral Foundation (DMFT): Identified underutilized DMF funds at the district level and built frameworks for project planning, impact assessment, and fund optimization.
• PM Gati Shakti & Logistics: Supported state alignment with Gati Shakti, drafted the City Logistics Policy, and contributed to multi-modal logistics planning and infrastructure prioritization.
• CG Export Policy 2024: Supported in drafting sector-specific export strategies with a focus on agriculture, forest produce, and MSMEs; conducted global competitiveness benchmarking.
• Thrust Sector Strategy: Led sector mapping to define high-potential industries for investment and policy support, forming the foundation for upcoming industrial initiatives.
• Global Capacity Centre (GCC): Co-developed Chhattisgarh’s positioning framework to attract GCCs by analyzing talent pool, infra-readiness, and incentive alignment.
• AAI – Cargo Terminals: Coordinated with Airports Authority of India to assess and design policy use-cases for regional cargo terminals to enhance export logistics.
• Compendium on Chhattisgarh: Compiled a comprehensive knowledge product detailing state policies, sectoral strengths, and reform outcomes for stakeholder outreach.
• Tourism & Culture – Power BI Dashboards: Designed budget forecasting and monitoring dashboards for the Culture & Tourism Department, enabling data-driven planning and real-time expenditure insights. Cultural Event Support – Rajim Kumbh & Bastar Pandum.

May 2022 – Feb 2025 · 2 yrs 9 mos · Noida, Uttar Pradesh, India · Hybrid

• Contributed to the product development and operational efficiency of Paytm’s digital payments ecosystem, with a key focus on Direct Carrier Billing (DCB), loyalty programs, and customer experience optimization.
• 🔹 Key Achievements:
• DCB Product Lead: Delivered new DCB operator integrations serving 3.5 million+ users, leading to a 20% revenue uplift (2023 vs 2022).
• Managed 3 large-scale product operations, aligning with engineering, design, and marketing teams for end-to-end delivery.
• Led the implementation of an Automated Call Distribution system, improving customer query handling and resolution speed.
• Designed and optimized IVR (Interactive Voice Response) systems, reducing average call handling time by 30%.
• Conducted 50+ customer/vendor issue deep-dives; implemented 20+ data-backed product/process improvements.
• Launched 20+ loyalty programs, increasing user engagement by 25% and boosting retention.
• Worked closely with senior product managers to shape product vision, roadmap, and feature requirements.
• Initiated and executed market and competitor research to guide future roadmap strategy.
• Partnered with over 200 vendors and service partners to streamline communication and scale product operations.
• 🛠️ Tools & Skills:
• Product Analytics · Customer Retention · Product Lifecycle · Process Optimization · DCB · CX · ACD/IVR Systems · User Engagement · Agile Collaboration

Aug 2021 – Mar 2022 · 7 mos

• AWS Cloud Practitioner Certification - iPRIMED, India, Oct – Dec 2021
• Design secure, high-performing, cost-effective, highly available and scalable systems by using AWS services according to best practices defined in AWS well-architected framework and Cloud Adoption framework.
• Learnt various AWS services including but not limited to EC2, EBS, EFS, IAM, VPC (Sub netting, Routing table configuration), Route 53, S3, Trusted Advisor, Systems Manager, Lambda, Config, Cloud front, AWS Organizations, Billing, Athena, Elastic load balancing, Auto scaling and SNS.
• Gained knowledge on different areas like deployment automation using Cloud Formation, Monitoring & Logging using cloud watch, cloud trail, DevOps process like CI/CD, Configuration Management tools like GIT.
• Explored different ways to interact with AWS services like AWS CLI and Management console.

Nov 2017 – Jul 2021 · 3 yrs 8 mos · Gujarat, India

• Led end-to-end new product development and pricing strategy for a fertilizer manufacturing firm, navigating regulatory, operational, and financial constraints in a highly competitive B2B and rural-focused B2C market.
• 🔹 Key Achievements:
• Drove full-cycle development of multiple products—from market analysis and feasibility to launch and iteration—under tight resource conditions.
• Designed and ran A/B experiments to optimize conversion rates (+9 bps) and reduce churn (–5 bps).
• Implemented pricing experiments that increased customer lifetime value by 12%.
• Launched a referral program that generated a net gain of 550 new monthly users.
• Acted as Nodal Officer ensuring compliance with multi-state and central regulatory frameworks.
• Submitted and defended product proposals before senior leadership, moving key innovations into the development pipeline.
• Balanced stakeholder needs and budgetary limits to consistently deliver on project timelines and profitability.
• 🛠️ Tools & Skills:
• Product Development · Pricing Strategy · Market Feasibility · Regulatory Compliance · Customer Acquisition · Project Budgeting · B2B/B2C Strategy · A/B Testing · Referral Marketing

Oct 2016 – Apr 2017 · 6 mos

• I generated new business and long-term account opportunities through prospecting and cold-calling, resulting in over 10% increase in closed new and recurring business in my team.
• Mapping potential customers and generate leads for the organization.
• Responsible maintaining and improving relationships with the client.

Sep 2016 – Oct 2017 · 1 yr 1 mo

• Contributed to B2B sales growth and client acquisition in the fire safety and industrial solutions domain by combining market intelligence with strong relationship management.
• 🔹 Key Achievements:
• Conducted deep market research across online platforms, identifying and adding 400+ qualified leads with a 6%+ conversion rate.
• Successfully onboarded 4 major B2B clients, contributing to 30% higher sales than any other team member during the period.
• Managed and nurtured client relationships through regular in-person meetings, calls, and email communications, ensuring high client satisfaction and retention.
• Played a key role in regional sales strategy by mapping high-potential customer clusters and improving lead targeting efforts.
• 🛠️ Skills:
• Lead Generation · Client Acquisition · B2B Sales · Relationship Management · Market Research · Strategic Outreach · Cold Calling · Territory Mapping
• 💼 Management Trainee – Business Development
• Ceasefire Industries Pvt. Ltd. | Mumbai | October 2016 – April 2017
• As part of the leadership pipeline, focused on customer acquisition strategies, field prospecting, and sales relationship building in the highly competitive fire safety equipment sector.
• 🔹 Key Highlights:
• Prospected and cold-called potential clients, generating 10%+ growth in both new and recurring business.
• Conducted regional market mapping to identify new business opportunities and optimize lead pipelines.
• Strengthened client engagement practices by refining follow-up systems and tailoring product pitches to specific needs.