Sneha Chatterjee — Operations Associate
As a Customer Services Specialist at American Express, I work with a team of dedicated professionals to provide exceptional service and support to our card members. I handle inbound calls, emails, and chats, resolving issues and answering queries with efficiency and empathy. I also contribute to the continuous improvement of our processes and procedures, sharing feedback and insights with my managers and colleagues. In addition to my customer service role, I am also a passionate blogger at GlamandGown, where I write about fashion, beauty, and lifestyle topics for a global audience. I started blogging in 2016, after graduating from Amity University with a Bachelor's degree in English/Language Arts Teacher Education. Blogging has helped me hone my communication, writing, and marketing skills, as well as develop my personal brand and network. I enjoy creating engaging and informative content that inspires and empowers my readers.
Stackforce AI infers this person is a Customer Service Specialist with expertise in B2C service environments.
Location: Delhi, India
Experience: 5 yrs 10 mos
Skills
- Customer Service
- Communication
Career Highlights
- Expert in customer service with a focus on empathy.
- Passionate blogger with a strong personal brand.
- Skilled in communication and process improvement.
Work Experience
American Express
Customer Services Specialist (1 yr 11 mos)
Uber
Customer Service Specialist (1 yr 6 mos)
SpiceJet Limited
Flight Attendant (2 yrs 5 mos)
Education
Higher National Diploma at BOSCO PUBLIC SCHOOL
Bachelor's degree at R.D. & S.H. National College
