May 2007 – Mar 2026 · 18 yrs 10 mos · Mumbai Metropolitan Region

• Developed an enterprise information security framework. Ensuring data integrity, confidentiality and availability of information as well as creating controls on how data is processed by the organization
• Implemented a risk-based governance, risk and compliance information security management model by realigning each discrete security discipline such as incident management, threat & vulnerability management, monitoring, logging and analysis with internationally accepted best practices.
• Researched and provided a blueprint of complementing technologies including, Security Information & Event Monitoring (SIEM), Information Security Management System (ISMS) and Identity Management System to provide a real-time Security Operations Center (SOC) capability and customer facing Security Portal with feature sub-set functionality.
• Developed IT Security Governance structure to perform Risk Assessment in business processes, Business Impact Analysis, assurance to enhance information security and comply with regulatory requirements.
• Working closely with senior management to facilitate organization strategic initiatives including managing organizational-wide projects.
• Migrated from owned physical environment to a Private Cloud and then from Private Cloud to Public Cloud to address Scalability, Availability, Disaster Recovery and other compliances while increasing security and real time data reporting.
• Provided guidance on developing, implementing and effectively managing security processes and programs (BCM, Incident Response Planning, Risk Management, Penetration & Vulnerability Management and Data Privacy)
• Accountable for achieving the compliance for RBI's SAR for PA/PG and Data Localisation requirements, PCI DSS Certification and stipulated SLAs for all the respective Banks / Businesses.
• Strategizing line organization activities to reduce O&M costs and efforts by introducing new technologies, Knowledge base systems, automation and remote working techniques.

May 2005 – May 2007 · 2 yrs · Mumbai Area, India

• Responsible to adhere the various agreements between IBM and Bharti on agreed service levels; Critical & Non-critical. The main commitment is to achieve customer satisfaction ( CSAT ) by focusing meeting the SLA on the following deliverable:
• > Service Delivery & Service Level Management
• > Improve Operational excellencies & Capacity Planning
• > Process Management
• > IT Security & Audits Management
• > Resource & Vendor Management
• Head all aspects related to Technical Services and Expertise Support to IBM’s client in Telecom sector i.e. Bharti (Airtel) including Security compliance based on ISO-27001 standards, Network Roll, Technical Services and Expertise Support of Postpaid, Prepaid, Wireless & Wireline voice and data products of Bharti customers in India.
• Proactive planning of System Capacities & resource based on business projections.
• Responsible to bring satisfaction for all members of the circle team to reduce the attrition rate “Groom successor for the role”.
• Responsible to make compliance of all company processes based on ISO-27001 standards.

May 2004 – May 2005 · 1 yr · Mumbai Area, India

• Designing, Planning & Project Roll Out delivery responsible to all the new projects for VFS in India, China, Malaysia, Singapore, UAE, Sri Lanka & Bangladesh.
• Inviting business proposals, technical evaluations and discussions with various business partners for Major IT Projects.
• Designing, Planning & Implementation of IT projects cost effectively to support present and future business need.
• Liasoning with Government agencies.
• Deciding the IT budget allocation for the financial year.
• Deciding, Planning and Implementation of IT Security policies for the organisation.
• Vendor Management.
• Projects Completed:
• Project Management for MPLS network within India ( 11 Locations ).
• Project Management for MPLS network between VFS, India and VFS, China (12 Locations), Thailand, Malaysia & Singapore.

May 2002 – Apr 2004 · 1 yr 11 mos · Mumbai Area, India

• Designing, Planning & Managing of the Internet connectivity & dedicated Bandwidth for every new customer.
• Designing, Planning & Implementation of LAN / WAN ( Microsoft platform & Cisco products )
• Deciding the IT budget allocation for the financial year.
• Installation & Administration of PHD client-server based application.
• Administration of company’s web site.
• Vendor Management.

Oct 2000 – May 2002 · 1 yr 7 mos · Mumbai Area, India

• Designing, Planning & Managing of the connectivity & dedicated Bandwidth of IDC for every new customer, which is coming to place servers at our premise.
• Designing, Planning & Implementation of all the Cisco equipments (e.g. Cisco Routers, Cisco PIX Firewall, Cisco Local Director, Cisco Cache Engine, Cisco Catalyst Multilayer Switch, Cisco Secure IDS & etc…) as per the network requirements.
• Configuration & customization of HP Openview & Cisco Works.
• Vendor Management.
• Analyzing of WAN traffic on IPLC / E1 Links, Cisco Memory utilization, CPU utilization, Errors in Link and then upgradation of bandwidth as per business requirements.
• Involved in IT Budget allocation related conferences of Network division.

Jan 1997 – Jan 2000 · 3 yrs · New Delhi Area, India

• Administration of Central WAN site & supporting all the RO’s & DO’s ( 32 Locations ), which are connected on VSAT / Microwave E1 / Leased cct.
• Installation & Configuration of Communication Equipment’s i.e. Micom, Cisco Router, Digital & Analog Modems, LTS & Switches ( 3Com, Bay Networks & Madge ).
• Monitoring & Testing of PAMA VSAT links on day-to-day bases and vendor co-ordination for any modification / upgradation as per the business requirement.
• Administration of the INTRANET Server (BackOffice 4.0), RAS Server, NMS & Microsoft Exchange Server (5.5).
• Involved in IT Budget allocation of Network division for financial year.
• Team member is implementation of Call center and Computer Telephony Integration.
• Interfacing between Technical group & Business groups.