Dec 2023 – Feb 2025 · 1 yr 2 mos · Chennai, Tamil Nadu, India · Remote

• I led a global team of product managers for Jira Service Management specifically focussed on scaling the IT Operations business. My team's primary focus was to run the standalone IT Ops offerings as Opsgenie & Statuspage, and in parallel also scale the core ITOps offering natively offered within JSM.

Apr 2022 – Nov 2023 · 1 yr 7 mos

• Presently leading multiple product initiatives across Freshservice for Business Teams (ESM), IT Project Management and Freshservice core platform.

Dec 2018 – Mar 2022 · 3 yrs 3 mos

• Scaled Freshservice product for mid-market and enterprises across Automation, IT Service Management, IT Asset Management, Enterprise service management pillars. Shipped several key capabilities which helped move Freshservice from a niche player to a challenger in Gartner's MQ.
• Accelerated Freshservice's product expansion into HR, Legal, Facilities teams.

Dec 2018 – Nov 2020 · 1 yr 11 mos

• Launched V1.0 of Freshworks' agile project management offering called Freshrelease. This was aimed towards making life easier for modern & high velocity development teams. Quickly scaled to 200+ paying customers. Led a cross functional startup team across engg, design, product, pre-sales.
• Subsequently, successfully merged Freshrelease into Freshservice as new-gen project management for IT teams.

Sep 2017 – Sep 2018 · 1 yr · Chennai Area, India

• Currently building a SaaS product specifically targeted for small and medium sized software product companies to manage, collaborate & report on end-end product development activities starting from requirements stage to post shipping & support/maintenance stage.
• Primarily influenced by :
• 1. asynchronous work communication
• 2. no meeting, no interruption & no notification driven working
• 3. pomodoro
• 4. deep work, deep hours instead of man days
• 5. game mechanics@ work/ making work a team sport
• 6. inspiration driven instead of dead line driven work
• 7. power of "why"a.k.a shared purpose & goal

Jun 2016 – Jun 2017 · 1 yr · Chennai, Tamil Nadu, India · On-site

• I led Freshwork's flagship customer support product called Freshdesk. Scaled the core product for rapidly growing customer base across SMB, Mid Market and Enterprises.
• Overall, I was co-owning product strategy, roadmap and execution. Led a large team of experienced product managers.

Feb 2014 – Jun 2016 · 2 yrs 4 mos · Hyderabad

• Currently leading the product portfolio for electronics vertical of mysmartprice.com (known as "comparables"). I lead a team of PMs & APMs and I directly report to the co-founder. Till very recently, I also managed overall catalogue and inventory operations for comparables (Team of 50+).
• MySmartPrice is a high-growth venture-backed startup that runs the largest comparison shopping site in India with over 20 Million user visits per month. It helps people easily find ‘what to buy’ and ‘where to buy from’.
• Comparables vertical alone is responsible for 80% of total 650 Cr annual GMV of mysmartprice.com
• Some of my accomplishments include:
• 1. Played a key role in increasing monthly GMV from 20 Cr to 40 Cr
• 2. Increased user level monthly conversion rate ( # txns / # unique users) from 0.9% to 1.9%
• 3. Increased total addressable users from 12 Lakhs to 33 Lakhs
• 4. Improved transacting users' monthly retention rate from 5% to 13%
• 5. (# txns) /( # txn users) at a monthly level increased from 1.3 to 1.8
• 6. Expanded from 43 to 200+ product categories in electronics
• 7. Increased coverage from 20,000 price lines to 3 Lakh+ price lines
• 7. Improved price & data accuracy of price lines from 83% to 98%
• Some of the major product releases that I led in the last 1 year:
• 1. Introduced new and improved price comparison table which is the heart of mysmartprice
• 2. Introduced - MyRewards: mysmartprice's loyalty program which is running very successfully.
• 3. Launched multi product compare, deal-of-the-hour across categories
• 4. Priority price and data updates : To increase price & data accuracy for price lines
• 5. Popularity logic to determine listing order of SKUs

Jul 2013 – Feb 2014 · 7 mos · Hyderabad Area, India

• Managed Incentive Rebates module under the umbrella of Model N's revenue management suite of enterprise applications. Model N is a global leader in providing enterprise revenue management solutions for pharmaceutical, medical devices manufacturing and hi-tech/semiconductor industries.
• My responsibilities included:
• 1. Market & Requirement Analyses
• 2. Customer validations, mining existing customer issues
• 3. Feature prioritization
• 4. Owning and managing product road map and backlog planning
• 5. Authoring use cases, PRDs, Mock-ups
• 6. Acting as product owner for the scrum team

May 2011 – Jul 2013 · 2 yrs 2 mos

• Managed two Oracle Fusion V1.0 Products: Oracle Fusion Real Estate Leases and Oracle Fusion Real Estate Rents.
• These products were part of overall commercial property management enterprise application suite. Property Manager product suite helps landlords and tenants manage their properties, leases, rent schedules, rent payments, expense/revenue accounting and many other miscellaneous items.
• Travelled to HQ multiple times to meet leadership/strategy teams as well as customers.
• Responsibilities included:
• 1. Requirement analysis, product road map and backlog planning
• 2. Authoring Use Case Documents, Functional Designs
• 3. Story boarding and wire framing .
• 4. Reviewing and approving QA & Documentation teams deliverables
• 5. Acting as Product Owner for the scrum team@IDC

Sep 2008 – May 2011 · 2 yrs 8 mos

• Led multiple functional quality projects (For Fusion V1.0 ) spread across the following products: Projects Costing, Projects Control, Payables, Purchasing, Procurement, General Ledger, Sub Ledger Accounting, HCM, Fusion Cost Management, Logistics, Inventory, Receipt Accounting
• Broad responsibilities included the following:
• 1. Certifying end to end product flows (Procure-to-Pay integration with Project Accounting )
• 2. Closely working with early adaptor customers (Fusion EAP customers)
• 3. Reviewing functional designs and product use cases
• 4. Authoring functional test strategy, test requirements and test script documents
• 5. Defining and executing customer specific certification flows

Mar 2007 – Sep 2008 · 1 yr 6 mos

• Product: Oracle Fusion Projects Portfolio Management V1.0
• Technologies: PL/SQL, SQL, ADFBC, ADFUI, Database: Oracle 10g
• Worked in Fusion PPM suite application development. Mainly worked on migration of application from R12 release to Fusion V1. Some note worthy responsibilities included the following:
• 1. Re-architecture projects for Fusion V1
• 2. SETID and BU uptake for Fusion V1 ( A feature which was then present in PeopleSoft)
• 3. Building POCs and prototypes using fusion technology stack and demonstrating the capabilities to executive staff

Jun 2005 – Mar 2007 · 1 yr 9 mos

• Product: Oracle E-Business Suite Release 12 and Release 12.1 Projects and Portfolio management
• Technologies: PL/SQL, SQL, Oracle Applications Framework (OAF), Oracle Forms & Reports, Oracle 10g
• Developing new features using PL/SQL and OAF
• Performance tuning using SQL_TRACE, TKPROF and EXPLAIN_PLAN.
• Fixing product issues/bugs

Jan 2005 – Jun 2005 · 5 mos · Hyderabad Area, India

• Worked on production support and maintenance for British Petroleum's legacy ERP system: ISP.