Pavan Kumar

Software Engineer

Bengaluru, Karnataka, India4 yrs 6 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

4+ years of L2/L3 support experience
Expertise in incident management and application monitoring
Proven ability to troubleshoot complex application issues

Stackforce AI infers this person is a skilled Support Analyst in Fintech and Enterprise Application Management.

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Skills

Core Skills

Application SupportIncident ManagementProduction SupportDatabase ManagementTroubleshooting

Other Skills

Unix AdministrationServiceNowPL/SQLMicrosoft SQL ServerAI PromptingSoftware Development Life Cycle (SDLC)Product SupportRoot Cause AnalysisBMC Control-MMainframeSQLCloud supportBMC Remedy Ticketing SystemJiraOracle Database

About

Support Analyst with 4+ years of L2/L3 experience supporting enterprise and legacy applications across fintech, insurance, and retail domains. Strong expertise in incident management, application monitoring, batch processing, and database-driven systems, with hands-on experience in ServiceNow, ITIL processes, Control-M, Oracle SQL, Linux, and cloud-hosted environments. Proven ability to troubleshoot complex application issues, collaborate with development teams, maintain operational documentation, and adapt quickly to new platforms and technologies, including legacy and specialized systems.

Experience

4 yrs 6 mos

Total Experience

1 yr 6 mos

Average Tenure

2 yrs 5 mos

Current Experience

Spanidea

System Engineer

Dec 2023 – Present · 2 yrs 5 mos · Bengaluru · Hybrid

Provided L2 operational support for client-facing applications and infrastructure in a 24×7 environment.
Monitored system and application alerts using enterprise monitoring tools and responded based on defined SOPs.
Recognized abnormal processing conditions, performed initial diagnosis, and followed escalation procedures.
Worked with leads to stabilize processes, reduce alert noise, and update knowledge articles.
Used ServiceNow (SNOW) for incident, problem, and request management following ITIL practices.
Supported major incidents, ensured timely communication, and acted as a client advocate during outages.
Analyzed recurring incidents and contributed to preventive actions.

Unix AdministrationServiceNowApplication SupportIncident Management

Cognizant

System Engineer

Jul 2022 – Jul 2023 · 1 yr · India · Remote

Worked as a Production Support Engineer supporting large-scale financial applications.
Monitored and managed batch job workflows using Control-M, ensuring timely execution and SLA adherence.
Handled job failures and abends, analyzed logs, and used job aids/runbooks for resolution.
Performed proactive database and system health monitoring on Linux/Unix platforms.
Responded to alerts generated by monitoring tools and took appropriate actions or escalations.
Followed ITIL processes for incident, problem, and change management using ITSM tools.
Worked in 24×7 rotational shifts, handling high-priority operational issues.

PL/SQLMicrosoft SQL ServerProduction SupportDatabase Management

Walmart

Walmart Seller Support

Jan 2021 – Feb 2022 · 1 yr 1 mo · India · Remote

Supported web-based applications(seller portal), troubleshooting listing and access issues.
Analyzed application behavior and resolved functional issues affecting business operations.
Worked with internal teams to ensure compliance and smooth platform usage.

Unix AdministrationServiceNowApplication SupportTroubleshooting