Feb 2020 – Dec 2020 · 10 mos · Lisbon, Portugal

• Title: RefX-LIS-SLS, Wordgraph team
• Working closely with Wordgraph Zurich team, transform and vertify data source, document language investigation, make sure that the language lexicons are ingested into Knowledge Graph with quality.

Nov 2019 – Jan 2020 · 2 mos · Singapore

• Contact potential clients in APAC market through calls and emails
• Identify client needs and suggest appropriate products/services
• Support Account Executives as the first point of contact on inbound strategies and lead generating efforts
• Set up meetings or calls between (prospective) clients and sales team
• Collaborate with sales/marketing teams by bringing lead generation ideas

Aug 2013 – Aug 2019 · 6 yrs · Dublin, Ireland

• Website language-category (e.g. Google.com is English-Search) model QA: work closely with internal engineering team/product management, curate recall sets in different language-category, development of white/black/enrich lists, running quality check for English, German, Japanese, Korean and Chinese models.
• Agile environment: update each language-category model development in Kanban board
• Using Bash Shell scripting in Linux, categorize a certain number of websites daily provided by enterprise customers against specific 50+definitions.
• Communiate with enterprise customers on feature requests, respond queries within agreed turnaround times and standards of quality.

Jan 2013 – Jun 2013 · 5 mos · Dublin, Ireland

• Meets or exceeds activity metrics: outbound emails, number of actions taken per day against user reports through CRM system
• Respond to queries from Facebook users within agreed turnaround times (24, 48, 72 hours depending on ticket type) and standards of quality
• Enforce the Terms of Use by carefully monitoring reports and escalate if required

Aug 2011 – Sep 2012 · 1 yr 1 mo · Dublin, Ireland

• A high volume of out/inbound calls (300+ calls weekly) for recruiting and maintaining 200-400 Irish host families in a competitive English language school's Dublin homestay market
• Working in a team environment to meet tight deadlines: Allocating students to host families 4 weeks in advance before arrival, summer peak season average 200 students every week
• Communicating with international sales offices and following up on all issues that occur in the course of student's stay

Sep 2008 – Sep 2010 · 2 yrs · Suwon, South Korea

• Represent German automotive parts manufacturer Resenberger, managing a portfolio of Korean customer accounts (Korean carmaker partners) through proactive engagement: inbound/outbound calls (100+ per day), emails and meetings and update accounts on CRM system
• Achieve qualified opportunity quotas to ensure revenue objectives, preparing and distributing reporting information to HQ
• Provide accurate and timely responses to all partner queries including quotations, defects complains, shippment schedules
• Attend field marketing events to engage with participants identify opportunities, and to schedule meetings