Feb 2024 – Aug 2025 · 1 yr 6 mos · Gurugram, Haryana, India

• Led the setup of end-to-end supply chain systems for multiple hospitals, working closely with cross-functional teams and hospital administrators.
• Drove operational automation initiatives across a network of hospital warehouses, streamlining key workflows and inventory processes.
• Currently managing a long-term roadmap to replace third-party software used in hospital operations, including the planning, prioritization, and phased rollout of core features in our in-house platform.

Aug 2022 – Dec 2023 · 1 yr 4 mos · Bangalore Urban, Karnataka, India · On-site

• Driving the Acquisition & Activation strategies at Zepto, encompassing a range of areas from Website and Performance Marketing to Referral and Demand Shaping.

May 2021 – Aug 2022 · 1 yr 3 mos · Bengaluru, Karnataka, India · On-site

• Piloted ”Credit Limit Revision Program” for credit-worthy users, which contributed 17% increase in monthly user expenditure.
• Launched an in-house CRM and automated 98% of support tickets by introducing flows like User Deactivation, Account Settings, Billing Date change and many others.
• Increased revenue from fees by 14% through UI/UX changes in Bill Payment flow.
• Increased transaction success rate by 26% by identifying breaking points and resolving them with Razorpay (4L+ users monthly).
• Built the entire dashboard and owned weekly reporting for metrics of the Checkout Page, App Engagement, Fees Revenue, App Rating, Emergency Cash product & Pay 1/3 product.

Sep 2020 – Oct 2020 · 1 mo

Aug 2020 – Dec 2020 · 4 mos

May 2019 – Jul 2019 · 2 mos · Chandrapur, Maharashtra, India

Apr 2019 – Mar 2020 · 11 mos

• Trained and led a 3-tier department of 150+ students and generated record 400+ leads comprising of sponsors, artists, sports associations, celebrity sportsmen etc.

May 2018 – Mar 2019 · 10 mos

Sep 2017 – Apr 2018 · 7 mos

Aug 2018 – Apr 2019 · 8 mos · Goa, India

Jan 2018 – Apr 2019 · 1 yr 3 mos · Goa, India