Jan 2022 – Jun 2022 · 5 mos

Mar 2021 – Dec 2021 · 9 mos

Dec 2018 – Feb 2021 · 2 yrs 2 mos · Toronto, Ontario, Canada

• Managed employee relations conversations, cases and investigations
• Assisted with research, analysis and implementation of HR programs and projects
• Developed and facilitated learning and development programs
• Maintained HRIS including report writing and auditing
• Liaised with Finance on the timely processing of payroll
• Administered all benefits and retirement/saving plans
• Supported the roll out of various HR/company initiatives (Engagement Survey, Career Discussions, Lunch & Learns, Social Hour, Awards, etc.)
• Managed recruitment, selection, onboarding and offboarding back-to-back
• Led the Social and Health & Safety Committee, managing respective budgets
• Organized and hosted social events
• Championed diversity and inclusion initiatives
• Revised, recreated and implemented policies and processes

Aug 2018 – Dec 2018 · 4 mos

• Selected within the HR team to support the implementation of a new global HRIS (UltiPro), representing Canada
• Served as primary member of the implementation project team, attending and planning meetings, providing feedback and suggestions
• Maintained project deadlines, following up and providing support to functional teams
• Assisted in the requirements gathering, review, testing and implementation of HRIS
• Collaborated with functional and technical staff to coordinate data transfer and system configuration
• Documented process, progress and results
• Researched and resolved issues, unexpected results or process flaws; recommending solutions or alternate methods to meet requirements
• Developed standard reports for ongoing customer needs
• Helped maintain data integrity

Aug 2017 – Dec 2018 · 1 yr 4 mos

• ● Supported and improved the delivery and maintenance of an effective Onboarding
• ● Managed Off-boarding full-cycle
• ● Partnered with management team to support, communicate and advise on all people related programs and policies
• ● Supported HR Business Partners in multiple areas
• ● Managed HR documents on the Company's Intranet
• ● Updated/Maintained employees’ records/Org Charts and Payroll system
• ● Supported Payroll changes on a timely matter
• ● Provided customer service to employees of all levels
• ● Coordinate Health&Safety Committee/Meetings/Activities/Inspections
• ● Managed multiple HRIS
• ● Organized and participated in multiple company events focused on Employee Engagement
• ● Promoted HR programs
• ● Organized and supported training sessions

Sep 2016 – Aug 2017 · 11 mos · Toronto, Ontario, Canada

• ● Managed Recruitment and Onboarding Activities
• ● Supported in administrative tasks
• ● Helped preparing for annual audit
• ● Updated/Maintained employees’ records and mandatory files
• ● Organized Town Halls and other organizational events
• ● Provided customer service to employees of all levels
• ● Created Organizational e-News/Newsletter weekly

May 2016 – Sep 2016 · 4 mos · Toronto, Ontario, Canada

• ● Managed full cycle recruitment of volunteers, including final selection and onboarding
• ● Maintained a candidate and volunteer database via various HR software programs
• ● Performed administrative tasks including data entry and generating offer letters and job postings
• ● Participated in HR team meetings and shadowing professionals from various HR functions.

Aug 2013 – Aug 2015 · 2 yrs

• ● Advised and supported internal and external customers on important decision making
• ● Designed and implemented internal and external training
• ● Hosted weekly meetings and maintained projects’ status reports
• ● Completed Leadership and Professional Writing Training
• ● Participated on the Continuous Improvement Team organizing interdepartmental activities
• ● Supported internal teams on Recruitment and Selection activities
• ● Nominated for Best Innovative Idea at 2015 Ariba SMO Team Meeting in Pittsburgh, PA, USA

Mar 2013 – Jul 2013 · 4 mos

• ● Supported customers by solving product and/or service related issues and special requests
• ● Provided product and/or service general information
• ● Processed payments, refunds and exchanges

Feb 2011 – Mar 2013 · 2 yrs 1 mo

• ● Supported customers by solving product and/or service related issues and special requests
• ● Provided product and/or service general information
• ● Processed payments, refunds and exchanges

Aug 2009 – Jan 2011 · 1 yr 5 mos

• ● Performed administrative tasks such as preparing correspondences, reports and presentations
• ● Managed business agenda, coordinated meetings, planned and participated in business traveling
• ● Administered airlines and hotels’ loyalty programs and controlled travelling budget
• ● Attended management meetings and built relationship with high level executives
• ● Supported HR activities regarding payroll and bonus distribution

Oct 2008 – Jul 2009 · 9 mos

• Ensured that each customer’s checkout transactions were processed accurately and in a time efficient manner
• Reconciled cash with receipts at the end of each shift and make sure that any discrepancies were managed immediately
• Identified and corrected cash register errors and took measures to ensure that further errors would not happen
• Handled store operations in the absence of store managers

Jan 2008 – Jul 2008 · 6 mos

• Provided high level customer service (Disney standards)
• Greeted customers and processed payment transactions
• Kept assigned station clean and organized
• Handled any concerns and questions customers had
• Performed all side work and stocking of supplies at assigned station

Feb 2007 – Oct 2007 · 8 mos

Dec 2005 – Apr 2006 · 4 mos · Boyne Falls, Michigan, United States

May 2005 – Oct 2005 · 5 mos