Jun 2019 – Apr 2021 · 1 yr 10 mos

May 2018 – Apr 2021 · 2 yrs 11 mos

• . Remain engaged during the entire project lifecycle responsible of technical solution delivery and testing. Sometimes implementation and Testing as well.
• . Passionate about the Aspect solution, it's part in a customer's overall IT ecosystem and the benefits that the solution will deliver.
• . Work collaboratively with Account Executives and Solution Consultants to position success paths for Aspect's prospects and customers
• . Link business processes with product/technical solutions
• . Gather requirements in the Solution Design Requirements (SDR) document and contribute to the creation of Statements of Work (SOWs) and change orders for new and existing customers
• . Position and present implementation options & proposals to customers
• . Operate as part of the global team of Solution Architects to ensure a standard approach to the role is applied
• . Gather feedback from previous implementations to continually refine and improve the scoping and delivery processes
• . Collaborate with Sales organization and customers during pre-sales discovery with the Sales organization in reviewing proposed customer solutions.
• . Review and acknowledge language in SOW to ensure accuracy and customer hardware requirements are in line with proposed solution.
• . Attend customer kickoff calls/meetings acting as the technical project lead.
• . Meet with customer's technical staff to review and ensure they understand the technical requirements of the project.
• . Lead project Functional Requirements Sessions (FRS) and maintain Functional Requirements Document (FRD)
• . Lead project Joint Application Design (JAD) sessions and maintain the Technical Design Document (TDD)
• . Create the initial Baseline Installation Document (BID) where needed
• . Create solution End-to-End test plan and oversee solution testing.

Nov 2017 – May 2018 · 6 mos · Bangalore

• Senior Specialist - Technical Account Management | Global Service Delivery Management Premier Accounts
• Document and understand the customer’s current, future / desired state, business goals and challenges, capabilities and IT investments
• Based on this understanding provide technical and strategic direction from initial solution design to steady-state, based on industry and SgAS best practices
• Serve as the single point of ownership for technology solutions and coordinate resources globally to optimize customer and SgAS value
• Implement and manage effective governance practices and procedures across contracted scope of responsibilities
• Develop highly productive customer relationships and become a Trusted Advisor by providing thought leadership to help shape and grow our value to the customer
• Direct lifecycle management (LCM) activities to maintain up to date technical documentation, including production & recovery configurations, application dependency maps, run books, patching schedules, overall solution architecture document, recovery strategies / plans and contract changes
• Develop recovery strategies to meet customer RTO/RPO and conduct periodic testing to document recoverability
• Manage service / relationship risk areas and takes steps to mitigate
• Contribute to securing renewals for expiring contracts by documenting and articulating our value to the customer
• Exceed SLA targets by driving service management disciplines around incident, change, and problem management
• Develop content and effectively lead Quarterly Business Reviews (QBRs) and other strategic client meetings requested by the customer

Jun 2016 – Nov 2017 · 1 yr 5 mos · Bengaluru Area, India

• Provides technology leadership for development of Future Mode of Operation, solution designs, functional migration plans for Global Design team.
• End to End responsibility for technical content of deliverables produced by Global Design.
• Translate business to functional requirements.
• Promote standardization and automation during transformation in T&T engagements
• Onboarding new accounts to the process.
• Ensure developed solutions are aligned with engineering repositories.
• Ensure applicable content standards are met
• Integrate and collaborate with other organizations/resources (other HP teams, vendors, suppliers, customers) during engineering life cycle
• Thought Leadership
• Works with Opportunity lead in the approval of new / upsell opportunities at peer review following solution governance process
• Responsible for review/creation of solution scope, SOW & cost model
• Responsible for the integrity of the proposed solution; gaps / customization are identified & addressed; Transformation plan is sufficient to meet agreed Timelines. Risk log identifies all risks which may impact success and documents all assumptions made
• Primary point of contact for Solution Leads, Opportunity Leads and Chief Engineers during opportunity pursuit. Is responsible for managing handover to the Transformation teams
• Review custom solutions with Lead Architects and Technology Architects
• The solution Integrator is the single point of contact for technical Solutioning for the organization. Responsibilities
• Ensure capabilities provide solutions within SLO timeframes.
• Provides an end to end understanding of how the technical solution should look , ensuring all Capability inputs are defined to the appropriate standard enabling a cost model to be produced Provide completed solution to ABM for Pricing and SOW creation
• Provide Consultancy where appropriate for new/upsell opportunities

Oct 2008 – Jun 2016 · 7 yrs 8 mos · Bengaluru Area, India

• Solutions Design/Implementation, training on EMC ViPR Controller, ScaleIO].
• Knowledge on VPLEX, XtremIO, VMAX, VNX, RecoverPoint, Cisco, Brocade, vCenter ESX, AIX to design and implement ViPR Controller.
• BootCamp, mentoring, consulting different teams who are going to work on ViPR Controller, ScaleIO or going to work on a Product where ViPR Controller or ScaleIO is going to be integrated, e.g. ECS, EHC, OpenStack project.
• Having good knowledge in Host connectivity and path designing.
• Having an experience in implementing/Administration/Troubleshooting of EMC Symmetrix Enterprise array DMX, VMAX1, VMAX 2 and VMAX 3.
• Knowledge on Symmetrix array Bin file change based on the customer requirement.
• Performing data migration array based and host based using various EMC Migration tools (Open replication, SRDF and Powerpath Migration Enabler).
• Having an experience in Administration/Troubleshooting on the local replication products Symmetrix Timefinder Clone, Mirror, Snap, VP Snap and Snap VX.
• Having an experience in Administration/Troubleshooting Symmetrix Remote replication products SRDF Environment (Async, Sync, Adaptive, SRDF STAR 3 site solutions).
• Have performed storage DR tests with SRDF.
• Working knowledge of disaster Recovery technologies like EMC Recoverpoint.
• Having good knowledge of Powerpath EMC Multipathing, AIX MPIO software and Veritas DMP in Implementing/Administration.
• Writing technical documents (Knowledge base primus & Sales force) for internal and customer reference.
• Performing CISCO MDS fabric switch zoning and SAN creation.
• Arrange and deliver Boot Camp for the new joiners and delivering an EMC Symmetrix and AIX storage training to Field team, colleagues across the Globe.
• Providing KT on new products to the team members as part of new product readiness. E.g. VMAX3, ScaleIO, ViPR-C.

Jan 2006 – Oct 2008 · 2 yrs 9 mos · Kolkata, Pune, Bangalore, India

• Implementation and Field support/upgrade of IBM Storages, P-Series Server, AIX.
• Implementation and Field support/upgrade of Cisco/Brocade Switches, FC Cabling, Cisco LAN Switches [Different models], Firewall [Pixel, ASA etc].
• Implementing changes [upgrade/migration] as per SLA in OS, SAN & Storage infrastructure.
• Troubleshooting and performing Root Cause Analysis on Host / SAN / Storage incidents.
• Managing IBM P-Series, AIX, SAN Switches, IBM Storage, HACMP cluster, VIO, NFS, LAN Switches etc.
• Firmware Upgrades.
• Troubleshooting Operational issues.
• Manage Service Profiles.
• Create/Manage Zoning.
• Adding new DAEs to existing storage.
• HACMP/VIO upgrade.
• OS/IOS etc upgrade on clustered environment.
• Failover to other cluster node in case of UPS/Host etc maintenance.
• Planning and assisting in cabling and shutdown to startup during physical relocation.

Jul 2005 – Jan 2006 · 6 mos · Kolkata

• O/S related all problems monitoring and all level of solution.
• MAN (metro area network) problem solution and Client’s software related problems solution.
• Configuring and maintaining TCP/IP.
• User problem [H/W, Printer, desktop S/W etc] solution.
• When needed by company also used to travel to support other customers in EAST India ZONE.