Dec 2022 – Sep 2023 · 9 mos · Bengaluru, Karnataka, India · On-site

• Responsible for product portfolio related to collections services provided to banks and NBFCs - payment service, CPaaS (communication platform as a service), payment reconciliation, and key features of end-to-end collection management system.

May 2021 – Oct 2022 · 1 yr 5 mos · Bengaluru, Karnataka, India · On-site

• Responsible for product for pan India store operations, API integration between Ola app and point-of-sale system, discounts and coupons engine at Ola Stores (hyperlocal grocery delivery, 200+ dark stores), kitchen operations at Ola Foods (60+ cloud kitchens), and end-of-line testing product for electric scooters at Ola Electric.
• Reduced order cancellations due to unavailability of products by 70% and eliminated sales losses by improving out-of-stock event API performance and adding support for product variants.
• Doubled new customers acquired per week, increased coupons upload limit by 20x, and reduced upload time of coupons by 96% by enhancing performance of coupons engine.
• Increased orders per week by 200% by enhancing discounts upload limit by 7x, reducing upload time of discounts by 80%, and eliminating discounts leakage.
• Reduced customer complaints by 30%, eliminated errors and delays of manual refunds by customer support team by introducing “automated partial order refunds” feature.
• Reduced order delivery time by 6 mins by conducting observational studies at kitchens, gathering insights and introducing “order ready for pick up” notification feature on delivery partner’s app.
• Eliminated up to 4 hours of daily effort required by catalogue team to launch new SKUs by implementing “out of stock ageing” feature.

Jan 2020 – Nov 2020 · 10 mos · Bengaluru Area, India · On-site

• Responsible for GMV growth, products for operations team and strategic new product initiatives.
• Led the GMV growth project, prioritised growth initiatives, collaborated with CXOs, analytics, marketing, operations and business development teams to conduct growth experiments. Increased weekly revenues by 6% from select clients.
• Oversaw enhancement of growth-related features such as recommendation engine and loyalty program.
• Successfully achieved 3 client sign-ups for UVC sterilization and workstation booking solutions.
• Eliminated upto 3 hours of daily work required by operations team to generate reports by launching operations dashboard.

Dec 2018 – Jan 2020 · 1 yr 1 mo · Bengaluru Area, India

• Built and launched first version of the product, successfully onboarding one of the largest media agencies in Europe as first customer.
• Identified potential issues with old product strategy and led the team through a major pivot. Pitched the new product strategy in front of senior executives, prioritized features, designed wireframes and wrote detailed specs for MVP version of pivot.
• Led product team of 13 (10 developers, 2 testers and 1 business analyst), implementing agile methodologies and 3-week sprints.
• Designed new user flows and product features based on customer feedback, reducing time to launch campaigns from hours to less than 30 minutes and simplifying the onboarding process for new customers.

Jul 2016 – Jan 2018 · 1 yr 6 mos · Bengaluru Area, India

• Hired and built tech team from scratch. Established and rolled out agile development processes, conducted bi-weekly code sprints.
• Created and executed requirements for minimum viable product (MVP). Product reached 1000+ free trial subscriptions and 2000+ sign-ups within 2 months of launch.
• Reduced man-days for content creation by 70% and brought time-to-market for new exam packages down from weeks to days by implementing “quiz level marking” feature.
• Introduced channels for customer support via online chat, phone and email. Launched new exam packages based on customer feedback, growing revenue by 23%.
• Led project to redesign website. Implemented UI/UX optimizations on landing page design, resulting in 61% increase in free trial conversions and reduced bounce rates from 76% to 36%.
• Solved core user pain points such as intermittent power and internet connectivity while giving mock exams by introducing features which allowed users to attempt exams offline.

Jun 2013 – Sep 2015 · 2 yrs 3 mos · Bangalore

• Developed digital transformation strategy for a premier Indian B-school. Work consisted of developing questionnaires, conducting interviews with faculty and students, analysis of response data and creation of final recommendation report.
• Portfolio management experience with Unilever: managed a large portfolio of 200+ supply chain projects with annual investment of over 100 mn Euros running across various geographies.
• Wrote a case study on digital transformation journey of Walmart from a traditional retail giant to a rising digital firm.

Jul 2009 – Jun 2011 · 1 yr 11 mos · Bangalore

• Led development of electronic data capture mobile app and smart survey creation web app. These products aimed at replacing traditional pen-and-paper based data collection to potentially reduce data collection costs and time by 50% and errors by 95%.
• Played key role in developing a strong client base including organizations such as Public Health Foundation of India, Center for Global Health Research by developing new features and customizing products to their requirements.
• Led a team of seven software engineers. Hired and supervised new employees and contributed to the code as a full stack developer.
• Developed and presented product demo in International Conference on E-Government held at IIM Bangalore, 2010 (2000+ attendees).
• Represented the company at international developers’ conferences for public health held in Norway, Uganda and Tanzania.

Jul 2007 – Jun 2009 · 1 yr 11 mos · Pune

• Designed Engine Management System (EMS) software and control strategies for multi-cylinder engine platforms.
• Worked with a team of 10 design engineers to design a robust EMS software which led to a new 3-wheeler launch in the market.