Jul 2025 – Present · 10 mos

• Leading architecture, product rollouts, and technical strategy across the platform serving 2,000+ automotive dealerships.
• Led rollout of Payments Surcharge product to 130 dealerships in just 6 months — originally planned for the full year. This product is now a major profit driver for the company.
• Created one-click deployment process for Payments product, enabling bulk rollout of 40+ dealerships at once. Still in active use for ongoing deployments.
• Built in-house transcription service for voice calls, eliminating third-party dependencies and improving data privacy
• Driving LLM adoption including vLLM deployments for production AI workloads
• Improved platform security posture across multiple products
• Fixed critical UX issues that were blocking dealer training and slowing adoption

Dec 2017 – Jul 2025 · 7 yrs 7 mos

• Full-stack architect and tech lead across multiple product lines. Known as the "technical cornerstone" and go-to problem solver for the entire engineering organization.
• 🏆 PATENT: Co-inventor, US Patent 11,646,987 - "System and Method for Adaptive Message Distribution" (May 2023)
• Key accomplishments:
• ▸ BDC Inbox (Patented)
• Co-invented and built adaptive message distribution platform with intelligent routing, agent ownership assignment, and concurrency control. Used by 1,000+ dealerships. First-responder gets ownership while preventing duplicate customer outreach.
• ▸ ServiceCart Product (Lead Engineer)
• Built the entire product end-to-end:
• iOS app — sole developer, Swift
• Backend microservices architecture
• Dealership-facing web frontend
• Flexible workflow engine for customizable MPI tracking
• ▸ AI/ML Initiatives
• Developed ML model to automatically detect customer opt-out requests ("stop texting me"), ensuring compliance with U.S. telecommunications regulations
• Prototyped "Otto" — AI-powered appointment scheduling chatbot
• ▸ Infrastructure & Performance
• Tuned JVM garbage collection to fix production CPU/memory spikes
• Implemented distributed locking patterns to eliminate duplicate record creation
• Built "Divya Drishti" support investigation tool in 3 days — now used company-wide
• ▸ Developer Experience
• Created internal developer portal enabling self-service deployments with validation
• Eliminated ticket-based deployment process, significantly accelerating release velocity
• ▸ Mentorship
• Mentored 5+ engineers across teams
• Known for making complex concepts simple and being endlessly patient
• Technologies: Java, Spring Boot, Python, TensorFlow, Swift/iOS, Angular, MySQL, RabbitMQ, Redis, Docker, Kubernetes, AWS

Jun 2016 – Dec 2017 · 1 yr 6 mos

Jun 2014 – May 2016 · 1 yr 11 mos

• Led engineering team while maintaining hands-on development. Introduced foundational technologies that enabled company scale.
• Managed team and delivered three consecutive releases with zero regressions/hotfixes
• Introduced Docker for microservices deployment:
• → Reduced deployment to single command with instant rollback
• → Saved thousands of dollars in infrastructure costs
• → Now used for all new services company-wide
• Designed config storage strategy for Docker containers
• Created "Golden DevVM" — resets local database in 2 minutes, dramatically improving developer productivity
• Pioneered Graylog adoption; created monitoring dashboards and streams for production observability
• Implemented distributed locking to solve long-running duplicate record issues (Transactions, DealerOrders, etc.)
• Built metrics and health monitoring tools for microservices

Jun 2013 – May 2014 · 11 mos

• Focused on scaling infrastructure and eliminating performance bottlenecks.
• Architected message queue infrastructure using RabbitMQ — decoupled DMS data ingestion from dealership systems, enabling horizontal scale
• Identified and eliminated "fake writes" in DMS import process — saved over 1 million unnecessary database writes per day
• Led Angular adoption for frontend development, modernizing the UI stack
• Introduced microservices architecture patterns to the engineering team
• Helped roll out Security Authorization Hotfix using RPC and caching expertise

Jun 2012 – May 2013 · 11 mos

• Built foundational platform components as an early engineer.
• Built the core Communications platform from the ground up — now the foundation for ALL myKaarma products serving 2,000+ dealerships
• Invented the "one number, one dealership" concept:
• → Customers interact with a single phone number per dealership
• → Intelligent routing to appropriate service advisor based on configurable rules
• → Dramatically improved customer response times and approval rates
• Designed initial database schema and API architecture that scaled with company growth from startup to enterprise

May 2010 – May 2012 · 2 yrs

• Joined as one of the first engineers while completing B.Tech at IIT BHU.
• Designed and implemented initial text message routing system
• Built foundational messaging platform architecture
• Contributed to early product development during company's formative stage
• This was the beginning of a 15+ year journey building myKaarma from the ground up — from a handful of engineers to a platform serving thousands of dealerships.