Nov 2023 – Jan 2025 · 1 yr 2 mos · Arizona, United States · On-site

• Headquartered in Edmonton, Canada, PCL Construction is one of North America’s largest general contracting organizations, providing comprehensive solutions for civil infrastructure, buildings, industrial, and solar.
• I served as Learning Architect for PCL’s Civil Infrastructure district, partnering directly with executives, operations leaders, and project teams to design learning strategies that prioritized field-driven business objectives.
• 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬:
• Reimagined the district’s course development model, shifting from traditional waterfall to an agile approach, cutting time-to-launch for technical training programs by 75%.
• Created the Civil Infrastructure district’s project execution skills roadmap, directly linking workforce development to strategic operational goals and future project needs.
• Prototyped a custom GPT (using ChatGPT) as proof of concept for AI-enhanced learning activities and post-training performance support.
• Consulted closely with senior leadership to align learning initiatives with business performance targets.
• This role blended learning solution design, executive partnering, performance consulting, and agile project leadership keeping business goals, learner experience, and operational needs at the center of every initiative.

Nov 2019 – Aug 2023 · 3 yrs 9 mos · Arizona, United States · Remote

• UKG is a leading global SaaS company specializing in workforce management (WFM) and human capital management (HCM) solutions. It has a presence in over 150 countries and employs more than 15,000 employees.
• As the L&D team leader for UKG's workhorse application, UKG Pro, I shaped the learning portfolio for the Global Services Organization, fueling readiness for 95,000+ stakeholders across three major software releases annually. Hired, built and led a 10-person instructional design team. Developed QA processes, CMS job aids, and development of an AI Adoption playbook to activate senior leaders.
• 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬:
• Directed the development and maintenance of 800+ learning assets annually with an $800k localization budget, scaling content across EMEA, LATAM and the Americas through data-informed content strategies.
• Spearheaded leadership conversations to explore generative AI for job aid creation and localization translation, aiming to accelerate asset deployment and reduce localization spend.
• Facilitated a cross-functional leadership quality council to align learning programs with business imperatives, using Qualtrics survey insights and real-time performance dashboards.
• Scaled enterprise training adoption and software release readiness through collaborations with operational partnerships and cross-functional stakeholders.

Apr 2018 – Oct 2019 · 1 yr 6 mos · Artesia, CA · On-site

• A specialized software consulting agency for absence and risk management, policy, and claims administration applications.
• As Learning Program Manager, I led needs analysis, project management, collaborations with subject matter experts, and curriculum development of a custom enterprise software implementation for the County of Los Angeles.
• 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬:
• Project Management. Led the development, project planning, and roll out of a blended learning program for 400+ employees in just 10 days for the County of Los Angeles, setting a new standard for deployment efficiency at Ventiv.
• Managed and optimized self-paced learning content in learning platforms such as Absorb LMS (Learning Management System).

Apr 2015 – Mar 2018 · 2 yrs 11 mos · Pasadena, California · On-site

• An international SaaS provider of paperless workflow applications for architecture, engineering, and construction (AEC) firms.
• As Instructor Certification Program Manager, I led the design, development, and international rollout of Bluebeam’s partner certification training programs, enabling scalable partner readiness and driving new revenue streams through skills-based enablement initiatives.
• 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬:
• Founding architect of the Bluebeam Certified Instructor (BCI) program, a blended training curriculum certifying channel sales partners on product knowledge, instructional delivery, and best practices.
• Achieved 375% growth in certified instructors within the first year and sustained 33% YoY growth through continuous feedback loops and program enhancements.
• Generated $100k+ in new annual recurring revenue while positioning the certification program as a core pillar of Bluebeam’s international sales enablement strategy.

Oct 2010 – Apr 2015 · 4 yrs 6 mos · Irvine, CA · On-site

• A market leader in SaaS-based electronic health record, practice management, and fintech billing solutions, specifically designed for small medical practices.
• Customer-Centric Growth. Reengineered customer onboarding and training, contributing to a 480% YoY revenue growth in SaaS product adoption.
• Training Transformation. Implemented scalable virtual training solutions, supporting 20,000+ healthcare providers.
• People Leader. Coach, mentor, and manager to a three-person team of instructional designers.

Jan 2010 – Jan 2011 · 1 yr

• Implemented the new astdoc.org website.
• Managed RFPs from concept to implementation.
• Developed / distributed weekly eNewsletter marketing campaigns.
• Developed / distributed quarterly print-based newsletter. (The Orange Spiel.)
• Provided guidance for website content, marketing and member communications for multiple programs.
• Developed online training for board members to use technologies for chapter communications.

May 2007 – Jan 2009 · 1 yr 8 mos

• Singularly responsible for developing nationwide eLearning programs for real estate professionals. Accountable for program development from concept to implementation. Expertly collaborated with nationwide go-to-market strategies for market rollout.
• Personally responsible for the development of no less than three high-value training programs integrating online learning, social networking and new media. These programs were designed to innovatively support customer/learners both during and after initial training.
• Strategic catalyst and project leader to conceptualize, design and implement a "Web 2.0"; upgrade for iSucceed.com, an online subscription-based professional and learning community for real estate professionals.
• Adept in the use of rapid deployment software to develop new media and eLearning products. These tools include:: Final Cut Studio Suite, Articulate Studio Suite (Engage, Presenter, Quizmaker), Camtasia Studio, Adobe Captivate, Adobe Photoshop.

Feb 2005 – May 2007 · 2 yrs 3 mos

• Led the Application Training and Support team for end-users in Procurement and Engineering services.
• Performed business analysis, process improvement, instructional design and training delivery.
• Managed direct and indirect reports to implement organizational changes needed to meet business goals, prepare workforce for coming changes and manage the complex organizational and workforce transformations to succeed in a rapidly changing and competitive market.

Jan 1995 – Jan 2005 · 10 yrs

• Led organizational change management and training initiatives leading to strategic change for various Fortune 500, as well as several midsize company projects.
• Helped organizations identify the changes needed to achieve business goals and objectives, prepare workforce for new skills while managing the complex organizational and workforce transformations needed to succeed in a rapidly changing and competitive market.
• Clients and organizations included:
• Bell Atlantic
• GE Capital Financial Service,
• Marriott International
• Keane, Inc. (a $1B technology consulting firm)
• Infogain (a midsize technology consulting boutique)

Jun 1988 – Mar 1993 · 4 yrs 9 mos · United States

• Naval Flight Officer (P-3 Orion aircraft), mission commander, team leader, special programs training manager.