Apr 2018 – Present · 8 yrs 1 mo · Melbourne, Victoria, Australia

• Believe In Yourself (BIY) is a platform. A consortium of coaches and consultants adept in field of human change & transformation. It support organisations, leaders & every individual live authentic & purposeful life. Works with organisations to build culture of high performance powered by professionals who choose to grow themselves, their teams and their organisation.

Nov 2015 – Apr 2018 · 2 yrs 5 mos · Mumbai - India

• Design and deliver all tenets of Organisation Culture. Responsible for top leadership alignment and engagement. Build capabilities across all levels to deliver on bank promise of digital bank. Position the bank as employer of choice and focus on building employee advocacy. Tasked with creating culture of conversations, recognition, values and behaviours and digital learning. Large part of the role was around talent management & organisation development. As a CLO work on bringing innovative technology learning practices to the bank, establish core processes, create/curate/crowdsource content, and build robust team. Implemented learning management system. Also created several other HR digital properties as storytelling portal, digital radio and online recognition process.

Apr 2013 – Oct 2015 · 2 yrs 6 mos · Mumbai - India

• Established and Institutionalised employee engagement framework and practice, design and deliver high impact internal and external communications and set up diversity and inclusion practice for the Reliance group (Hydrocarbon, Oil and Gas, Manufacturing, FMCG - Retail and Telecom). Created HR Academy designed to build HR domains expertise within 500 HR workforce across verticals and businesses. Formulated policies, issued guidelines, ran engagement surveys, created HR portal and firmed up company wide diversity and inclusion model. Co-led HR transformation and change project along with 11 member onsite HR global leadership team from BP.

Dec 2010 – May 2013 · 2 yrs 5 mos · Mumbai - India

• Hired the core leadership team across various domains, firmed up the operating model, institutionalized employee engagement practices, completed compensation and benefit exercise and put in place IT/ITES best practices to help improve productivity. I also set up and staffed the Analytics CoE. Hired data scientist across the world, helped created business operation model and put in place talent management, retention and coaching practice for business leaders.

Apr 2009 – Dec 2010 · 1 yr 8 mos

• At Genpact, I was responsible for design and delivery of competency-mapped skill based professional skills and leadership trainings globally. Key responsibility included leading the Genpact and NIIT Joint Venture on training (NIPE –NIIT institute of process excellence).I ensured both the effectiveness of trainings as well profitability of the JV which serviced both lines of businesses - B2B and B2C.
• Contained attrition to <10%, employee satisfaction score of 8, and increased domain experts pool by 10% YOY via Education@Work initiative.
• Ensured ongoing built of 30%/+ leadership pipeline at various levels (Executives to Mid to Senior) through various OD programs in collaboration with Duke University, Harvard, IIT’s, Dale Carnegie and Steven Covey Institutes.
• Overcame geographical challenges and Cost/HC reduction drives by leading company-wide LnD practice to heavily leverage technology to deliver trainings faster, cheaper and better.
• “Widened the hiring pool” and “Domain Expertise” for organization and talent pipeline for the industry by working with Nasscom to build relevant IT/ITES curriculum and introduce it early on in the Universities and Indian educational system.
• Ensured continuous process of benchmarking and best practices by networking with global HR and Learning firms and institutes like SHRM, Bersin and Associates, ASTD and Corporate Executive Board. Won several Learning and Development Awards for self and the organization…..key one’s being “Best LnD Company” from ASTD, CPLP certification on the New Hire Orientation Program, GB certification on Training Effectiveness, BB on delivering “Operational Excellence” and innovative learning practices awards from Brandon Hall and ISTD.
• Expertise in building “world class” training organization and teams. Designed and Implemented “Training Leadership Development Program” to upskill 300/+ trainers in Genpact and 102 trainers in training JV (NIPE).

Apr 2006 – Mar 2009 · 2 yrs 11 mos

• Training Leader - Finance and Accounting - Genpact
• Designed Knowledge Transfer operating model for transitions. Set up framework for building domain expertise. Institutionalized process of New Hire Training and Integration. Delivered standardized training packs, material/content, delivery mechanism (including simulated training to ensure new hires demonstrate proficiency before release to floor for production) for global adoption. Ensured reduction of learning curve with increase in learning effectiveness. Built relationships with vendor and partners such as KPMG, PWC, Duke University, ASTD, NIIT.

Oct 2004 – Mar 2006 · 1 yr 5 mos · Mumbai - India

• Responsible to streamline and set up core HR processes. Designed and implemented structured hiring, learning and development framework, engagement, performance management and talent processes for 3000/+ third party BPO company. Created operating model and business process management systems pan Zenta. Institutionalized all HR processes, forged several strategic vendor partnership and standardized usage of HR and OD practices and tools. Won the "Best Function" award in 2006.

Feb 2001 – Sep 2004 · 3 yrs 7 mos · Gurugram, Haryana, India

• Training lead for Finance and Accouting busiess of Gecis - 15months. Moved onto set up training infrastructure and design of newly set up Industrial Coe and Procurement/Supply Chain Coe for 18months. Training leader for ITO and Knowledge Coe's of Gecis for 18months. Experience across high end knowledge intenstive processes and collections/customer service processes including IT helpdesk and Supply Chain/Manufacturing Telemarketing and Collections.

Jan 1996 – Jan 2001 · 5 yrs

• Responsible for Sales target and revenue generation. Responsible for building both Direct and Indirect Sales Channels. Delivered extensive network of distributors, retailers and resellers across Chandigarh and Haryana. Demonstrated expertise in selling solutions involving networked digital high value equipment. Won multiple large accounts and was the most celebrated key accounts managers. Won several high value tenders both from public, private and government sector. High degree of knowledge and skill around submitted and winning rate contracts.

Jan 1992 – Jan 1996 · 4 yrs

• Key accountability was to train the sales workforce on product knowledge, selling and negotiating skills. Trained and Certified on Selling Skills/Negotiating and Demonstration skills. As Marketing manager, responsible for building Xerox brand in the north region by formulating marketing plans, understanding market segmentation, developing newer markets by innovative "Go to Market" strategy and conducting multiple media campaigns, roadshows and media blitz's.