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Aritra Ganguly

Senior Software Engineer

Bengaluru, Karnataka, India22 yrs 4 mos experience
Highly Stable

Key Highlights

  • Over 13 years of experience in IT and Networking.
  • Expert in managing complex software development projects.
  • Proven track record in enhancing product quality and customer satisfaction.
Stackforce AI infers this person is a Networking and Software Development expert with extensive experience in project management.

Contact

Skills

Core Skills

Project ManagementService ManagementSoftware DevelopmentTestingQuality AssuranceNetwork Engineering

Other Skills

DebuggingTroubleshootingCustomer SupportVirtual NetworkingRouter ManagementFeature AutomationCustomer EscalationsScrum ManagementAutomationNetwork MaintenanceInstallationCisco TechnologiesIXIAOSPFTCL

About

Information Technology professional with around 13+ years of experience. Extensive exposure across a gamut of areas including Project & Program Management, Product Development Lifecycle, Quality Assurance.

Experience

22 yrs 4 mos
Total Experience
4 yrs 6 mos
Average Tenure
4 yrs 3 mos
Current Experience

Oracle

Senior Software Development Manager

Feb 2022Present · 4 yrs 3 mos · Bengaluru, Karnataka, India

  • Facilitating L3 Escalation team responsible for debugging/troubleshooting/Mitigating/Providing solution for Customer issues / Human Cut / LSE / NOC . Also working closely with service team to make the services better to ensure 99.99999% availability.
  • Currently team is handling data plane , control plane and gateway services in Virtual Networking .
  • Mantra of the team :
  • Owning the issues ,keep customer sentiment positive and help customer to debug end to end.
  • Service (Development) team should not be reached out unless there is a code related issue .
DebuggingTroubleshootingCustomer SupportVirtual NetworkingProject ManagementService Management

Cisco systems (india) private limited, bangalore

2 roles

Manager Software Development

Promoted

Jan 2015Jan 2022 · 7 yrs

  • Managing new next gen Router based on new Chipset with new OS. It is designed to efficiently scale between data centers and service provider WAN and aggregation networks and also Managing feature Automation
  • Complete Test ownership of NCS 5000 Series Router. Facilitate Sanity, Regression, Devtest, System test.
  • Managed Cisco BNG / CnBNG Engineering Test teams. Helped RJIL is successful poc/deployment with larger scale.
  • Managed Development for L2 features on ASR 9000 Platform.
  • Handled multiple customer escalations, Cap for ASR9k, c7600, NCS-5k, 8000, DNX product. Worked with Tac and account team to get the things resolved to meet customer expectation.
  • Managing Docker Test team for app manager and XRD infra along with QOS . Designed Application tool which will test Software infra with any 3rd party APP.
  • Shouldering end to end responsibility as Scrum Master for C-7600 project and Asr-9000
  • Planning and managing multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains
  • Managing multiple technical teams (Development, Manual QA, and Automation).
  • Conducting performance reviews, appraisals, and personal development planning with each team member
  • Managing product development budget, resource allocation and scheduling
Router ManagementFeature AutomationTestingCustomer EscalationsScrum ManagementSoftware Development+1

Software Engineer

Apr 2006Dec 2014 · 8 yrs 8 mos

  • Contributed significantly towards enhancing the quality of several Layer 2 LAN and Metro Ethernet features across multiple releases on C7600 /ASR9k Series Routers.
  • Point of contact for several Customer deployments and Solution/Profile testing.
  • Assisted and trained team members in Technology and Testing skills.
Quality AssuranceCustomer SupportTesting

Wipro technologies

Test Engineer

Nov 2005Apr 2006 · 5 mos · Bangaon Area, India

  • Tested L2 features supported on cat4k box.
  • Built the scripting tool Test Pronto used to execute Automation for l2 features
TestingAutomationQuality Assurance

Nirvana business solutions limited

Network Engineer

Apr 2005Oct 2005 · 6 mos · Mumbai Area, India

  • Worked as a Vendor Of Cisco. Was posted in TATA(VSNL), Mumbai.
  • Maintained/Troubleshoot Newly Deployed Metro Network. Worked on CAT6K, C7600 and C3550 boxes.
Network MaintenanceTroubleshootingNetwork Engineering

Nirmal datacomm private limited,mumbai

Associate Network Engineer

Oct 2003Apr 2005 · 1 yr 6 mos · Pune Area, India

  • Worked on different Cisco products like 2600, 1900, 800, 3500. Installed these Cisco products in customer place and helped them to trouble shoot also. Worked on WIC card, ISDN card.
  • Worked on RAD modem. Installed hardware in customer places and SP with proper channel configuration.
  • Worked on Tandberg storage and video conferencing installation.
  • Involved in pre-sales activity by helping sales team with network design
  • and BOM.
InstallationTroubleshootingNetwork Engineering

Education

S J M Institute of Technology, CHITRADURGA

BE — E & C

Jan 1999Jan 2003

Certification

CCNA

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