Risha Marre — CEO
“In the middle of difficulty lies opportunity.” – Albert Einstein For over 28 years, I have built and led mission-critical technology and cloud operations across global enterprises, progressing from foundational operations roles to Azure leadership at Microsoft. In recent years, I eliminated 100% of customer-initiated escalations across 25+ accounts, reduced MTTR by 42% and TTM by 38%, improved platform availability to 99.95%, and increased RCA compliance to 95% within SLA. I also built India’s first mission-critical ESME model, reducing Tier-3 escalation dependency by 60%, and led AI-driven automation initiatives that cut operational toil by 50%. Earlier, I built a 75+ engineer global SRE organization from the ground up, strengthened uptime to 99.97%, improved disaster recovery rates to 98%, and improved productivity by 35% by deploying runbook automation and self-healing frameworks. Across cloud reliability, live-site governance, and large-scale operations, my focus has remained constant: earning customer trust. I am equally passionate about mentoring leaders and advancing inclusion, having served as Co-chair at Microsoft and attended forums such as Grace Hopper India. If you are building mission-critical platforms and value executive accountability, I would welcome the conversation. 📧 marrerisha@gmail.com
Stackforce AI infers this person is a Cloud Computing expert with a focus on operational excellence and reliability engineering.
Location: Hyderabad, Telangana, India
Experience: 26 yrs 3 mos
Skills
- Cloud Reliability Engineering
- Ai Driven Automation
- Customer Retention
- Performance Governance
- Disaster Recovery
Career Highlights
- Eliminated 100% of customer escalations across 25+ accounts.
- Built India's first mission-critical ESME model.
- Led AI-driven automation initiatives reducing operational toil by 50%.
Work Experience
Microsoft India
Senior Manager Azure Cloud Engineering (1 yr 4 mos)
Principal Azure Customer Engineering Manager (6 yrs 2 mos)
Engineering Manager - Azure SRE Operations (5 yrs 5 mos)
Walmart eCommerce
Senior Engineering Manager -Customer Reliability Center (1 yr 11 mos)
Nokia
Transitions Head (2 yrs 4 mos)
Yahoo Software Development India Private Limited
sr.operations center manager (5 yrs)
nexsphere
Noc Supervisor (0 mo)
SiteLite Holdings Inc
Systems Analyst & Support Operations Supervisor (4 yrs 4 mos)
Infokall Pvt. Ltd., Hyderabad
Application Developer/Team Lead (2 yrs)
Education
MBA at Kuvempu University ,Karnataka
Master of Business Administration (MBA) at kuvempu university
BE at MVSR engineering college
Bachelor of Engineering (C.S.E) at Osmania University
