M

Melissa Teope

Recruiter

Philippines17 yrs 5 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 16 years of HR and customer support experience
  • Expert in enhancing employee experience
  • Proven track record in launching support initiatives
Stackforce AI infers this person is a Human Resources and Customer Support specialist in the Fintech industry.

Contact

Skills

Core Skills

Human Resources (hr)Customer Support

Other Skills

Policy AnalysisTechnical SupportCommunicationCustomer ServiceData EntryOrganization SkillsWritten CommunicationWorkload PrioritizationChatGPTTech SavySalesRetirement PlanningPayrollMountaineering

About

With over 16 years of professional experience, my expertise lies in human resources and customer support, currently serving at JPMorgan Chase & Co. My core competencies include comprehensive HR support, policy guidance, and technical assistance for administrative systems. I'm driven by a mission to enhance employee experience through effective communication and robust support systems, aligning with our company's culture of excellence and innovation. My approach is to integrate diverse perspectives and experiences to strengthen team dynamics and organizational effectiveness. At JPMorgan Chase & Co., my role extends beyond traditional HR responsibilities; I've been instrumental in launching an email support initiative, improving accessibility and efficiency for employee inquiries. Leveraging skills in communication and written correspondence, I ensure that every interaction is handled with clarity and professionalism, solidifying the foundation for a supportive work environment and contributing to the overall success of our human resources team.

Experience

17 yrs 5 mos
Total Experience
5 yrs 9 mos
Average Tenure
15 yrs 4 mos
Current Experience

Jpmorgan chase & co.

Human Resources Specialist

Jan 2011Present · 15 yrs 4 mos · Philippines

  • We cater support for employees in terms of their inquiries on their Payroll, Policy, Retirement and Technical support in some administrative system. I was once part as well of the core team that launched the email support for the same skill set.
Customer SupportHuman Resources (HR)Policy AnalysisTechnical SupportCommunication

Suthherland global services inc.

Customer Services Specialist

Aug 2009Jul 2010 · 11 mos · Philippines

  • Customer Service Representative (PayPal UK): We supported inquiries regarding their online activities and fund movements, dispute and claims for possible fraud and technical assistance.
  • Inbound Sales Support (AT&T Connectech): We handle scheduling and dispatching of Technical Team to support AT&T clients upon purchase of the service.
  • Technical Support (AT&T UVERSE): We handle technical assistance with their phone line, TV and internet via phone and email.
Customer ServiceTechnical SupportCommunicationCustomer Support

Teleperformance philippines

Customer Service Specialist

May 2007Jul 2008 · 1 yr 2 mos · Philippines

  • We cater support to Sprint customer in assisting with their subscription, plans and activation and technical support for their devices.
Customer ServiceTechnical SupportCommunicationCustomer Support

Education

University of the Philippines Los Baños

Bachelor's degree — Bs computer Science

Jan 2003Jan 2007

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