Jan 2024 – Mar 2025 · 1 yr 2 mos · Mumbai

• Sabbatical

May 2023 – Dec 2023 · 7 mos · Mumbai, Maharashtra, India · Hybrid

• Worked on building AI systems and utilizing LLMs and RAG frameworks for Improving Customer Care, creating healthcare bots, and use cases for Oils to Chemical (O2C) business. Also involved with workshops and candidate evaluation for AI and Data Science for Jio Institute

Nov 2021 – May 2023 · 1 yr 6 mos · Mumbai, Maharashtra, India

Aug 2017 – Nov 2021 · 4 yrs 3 mos

• Member of core team of AI Scientists/Problem solvers reporting to Head of Technology for various ML/Data Science initiatives
• Managing/Mentoring a small team of young Data Scientists
• Built Customer Retention framework and deployed Customer Churn model using Machine learning/Deep Learning techniques for proactive retention management .
• Worked on Architecture, design and testing for Customer 360 solution for Jio from ground up.
• Core member of Artificial Intelligence - Community of Practice group within the organization to enable hyper collaboration and learning efforts on AI
• Worked with Network Optimization team within Jio for optimizing network experience and recommended solutions/actionable items after building Statistical learning/Causal inference models to improve coverage, interference and other aspects of network experience and identify causes of call drops/mutes
• Analyzed and reported underperforming devices to Management after statistical analysis of Samsung trace logs of EnodeB's (4g equivalent of Base Station Transceiver )
• Worked on implementing parallelized fast version of Jonker-Volgenant Algorithm (Linear Assignment) to build a solution for optimizing route of Jio Fiber technicians such that they cover the least cumulative distance possible during the day.
• Studied /Analyzed data pertaining to Customer Care and recommended solutions to reduce IVR hits, improve care experience and save on cost through automated solutions without the need for human interaction. Partner evaluation included evaluating financial models and assess competing technologies.
• Lead the initiative for design and analysis of Network Experience surveys for customers Pan India through Jio's Campaign Management tool.
• Evaluated and worked with AI Partners Razorthink Tech, Symphony Ayasdi AI, and Interactions ( for conversational AI bots )

Oct 2016 – Aug 2017 · 10 mos

• Worked with the Chief Data Scientist on various initiatives pertaining to launch of Jio .
• Marketing initiatives included building classification models to identify high networth individuals to pitch premium telecom products , analyzing and cohorting usage behaviour of existing customer set

Feb 2012 – Oct 2016 · 4 yrs 8 mos · Greater New York City Area

• Reported to Managing Director as part of Hybrid Fusion (Quantamental Trading Strategies) for Equity Markets (Asia/North America)
• Utilized quantitative techniques on financial and macroeconomic data to build robust multi factor regression models and testing these models by conducting simulations for various projects.
• Built a quantitative forecasting model to predict the USD-INR exchange rate using Econometric and fundamental/technical data
• Quantitative approaches to fundamental investing, Co-integration testing ,assisting Sell-side brokerage research on generation of research reports pertaining to Indian markets and dynamic cluster analysis of equity markets.
• Worked with the Private Equity division of D E Shaw on a classified predictive modelling project using PE secondary market data.

Oct 2009 – May 2010 · 7 mos · Mumbai Area, India

• Analyst at the Economic Research division of CRISIL
• Responsibilities included assisting senior economists in a various projects which include Econometric forecasting involving use of Statistical software ‘Stata’, aiding in the preparation of monthly publication ‘Eco view’ among others. A Key assignment was the Demand forecasting for various categories of automobiles for SIAM (Society for Indian Automobile Manufacturers)

Aug 2007 – Oct 2009 · 2 yrs 2 mos · Mumbai Area, India

• Financial Analyst, Valuations, E&Y
• Responsibilities include interacting with clients to understand the dynamics of the business as well as the industry, reading and summarizing annual reports, industry and company research, preparation of valuation model and report including calculation of key financial ratios., Brand Valuation, opinion on Swap ratio for mergers, Valuation for corporate restructuring, Purchase Price Allocation etc