Shubham Agrawal

Senior Software Engineer

Bengaluru, Karnataka, India8 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven expertise in software engineering and integration.
Led multiple projects enhancing user experience and service efficiency.
Strong background in backend systems and CI/CD automation.

Stackforce AI infers this person is a Backend-heavy Software Engineer with a strong focus on Internet and Fintech industries.

Contact

shubham.agrawal.8025@gmail.com LinkedIn

Skills

Core Skills

Software EngineeringIntegrationUser ExperienceSoftware DevelopmentService ManagementDevops

Other Skills

Chat modalityqueue-based architectureroutingchat escalationsperformance optimizationsservice uptimedeployment automationmigrationuser experience enhancementdemand and supply controlbackend systemsCI/CD pipelinesSpringBootJenkinsAnsible

About

Experienced Software Engineer with a demonstrated history of working in the internet industry. Skilled in Java, Python, Computer Networking, C++, and Data Structures. Strong engineering professional with a Bachelor’s Degree focused in Information Technology from MNNIT, Allahabad.

Experience

8 yrs 10 mos

Total Experience

2 yrs 11 mos

Average Tenure

4 yrs 9 mos

Current Experience

Uber

2 roles

Senior Software Engineer

Promoted

Mar 2025 – Present · 1 yr 2 mos

Software Engineer 2

Aug 2021 – Mar 2025 · 3 yrs 7 mos

On-boarded Chat modality contacts on queue-based architecture with push-based capabilities.
Led the integration of Cornershop(acquired by Uber) features i.e routing of chat cases/tasks onto Uber stack.
Led a project to reduce cringe-worthy experience of users by having features like chat escalations by accounting for multi channel reopens.

Chat modalityqueue-based architectureintegrationroutingchat escalationsSoftware Engineering+1

Dunzo

2 roles

Software Developer II

Promoted

May 2020 – Aug 2021 · 1 yr 3 mos

Led DSM team and worked upon DSM service by shipping multiple features, did performance optimisations, service uptime, documentations, enriched instrumentations, and enabled deployment automation.
Involved in migration of DSM service to a generic service known as Intervention service
Involved in migration of Batching component from monolith service to a micro-service known as RTS.
Built features to improve partner availability and improving TL success metrics on allocation related services.

performance optimizationsservice uptimedeployment automationmigrationSoftware DevelopmentService Management

Software Engineer

Oct 2018 – May 2020 · 1 yr 7 mos

Worked on enhancement of user experience on Dunzo platform
Built Home service which helped in serving widgets, grid, banners and other crucial components
Built systems to control demand and supply by employing multiple strategies in order to bring more organic demand and increase supply

user experience enhancementdemand and supply controlSoftware DevelopmentUser Experience

Visa

2 roles

Software Developer

Jul 2017 – Oct 2018 · 1 yr 3 mos · Bengaluru, Karnataka, India

Worked in Engineering Excellence Team where I built backend systems and tools to enhance the productivity of developers
Created automated CI/CD pipelines using V-Tools, SpringBoot servers, Jenkins, Ansible etc.

backend systemsCI/CD pipelinesSpringBootJenkinsAnsibleSoftware Development+1