Feb 2025 – Jun 2025 · 4 mos

Feb 2022 – Feb 2025 · 3 yrs · New York, New York, United States · On-site

Jun 2019 – Aug 2021 · 2 yrs 2 mos

Aug 2017 – Jun 2019 · 1 yr 10 mos

Apr 2015 – Feb 2017 · 1 yr 10 mos

• Conceptualized service guarantees around each core customer-centric propositions; analyzed customer journey and voice of the customer through interviews and online surveys; proactively recommended proposition elements and designed a new operating model; improved process turnaround time, delivering a differentiated customer experience
• Partnered with IT team to design a workflow management system to track loan applications; facilitated whiteboarding of various modules, wireframes approval, and UAT prior to launch; administered new application training in 2 pilot locations
• Managed the business change for a KYC streamlining and cost reduction program; designed target operating model and target state KYC processes; led change management activities such as capacity planning, organization design, governance structure, training, and operational readiness; reduced FTE, licensing, and training costs

Apr 2014 – May 2014 · 1 mo

• - Analyzed and proposed refinancing of debt at parent firm level for a leading Indian E&C conglomerate; prepared concise and well-articulated materials for written and oral presentation of an approx. $100mm high yield bond issue

Sep 2011 – May 2013 · 1 yr 8 mos

• KYC and AML Risk Model Centralization for Retail Banking - Leading US Bank
• Designed a new global money laundering risk model (KYC/AML) for retail banking customers
• Coordinated with the various regional stakeholders during the model validation phases to ensure compliance of requirements across geographies before implementation
• End-to-end implementation of the global model that replaced the regional level risk models
• To be process redesign: From regional to centralized orientation
• Employee Attrition Risk Models & Mobile Banking Segmentation
• Led a team of 3 analysts and developed attrition risk models for Fortune 100 financial services firm
• Led a business feasibility market research for mobile banking through customer segmentation

Sep 2009 – Feb 2011 · 1 yr 5 mos

• Oversaw marketing analytics of a leading US technology company; built logistic models to predict purchase propensities; improved targeting strategy, achieving 40% conversion rate
• Maintained sales effectiveness; piloted series forecasting models to predict sales based on historical and industry trends; improved accuracy from 80% to 95%