Nov 2022 – Mar 2025 · 2 yrs 4 mos · Hybrid

• ❍ Restructured ERP projects delivery department by setting up various global sub-teams for SAP & Microsoft ERPs, implementing processes to smoothen the WoW (ways of working), and streamlining projects’ delivery frameworks & methodologies.
• ❍ Ensured real-time balance of resources’ capacity against work demands, by continuously monitoring trends and making decisions based on learnings from forecasting.
• ❍ Shown exceptional leadership skills by representing department to the C level executives, including negotiations, conflict management, resources management, & motivation.
• ❍ Contributed in organizational level cross departmental discussions and decisions making such as Implementing Agile, Enhancing Products & Offerings, Customer Penetration, Software Releases, Maintaining SLA, and Regionalization.
• ❍ Promoted agility across organization by continuously guiding on value-driven endeavors, focusing on strategically aligned initiatives, and leveraging diversity from global teams.
• ❍ Led & facilitated tailored agile processes & methods across the department, and ensured continuous agile adoption by assessing the maturity level.
• ❍ Coached and mentored agile project managers & teams on bringing effectiveness in work deliveries, uplifting skills, reducing waste, delighting customers, and meeting the stakeholders demands.
• ❍ Executed business impact analysis in robust tabletop exercises to identify critical factors & processes developing recovery strategies.
• ❍ Optimized department’s workforce productivity by introducing the digitized & technological transformation and implementation of collaboration tools (i.e.; DevOps, Celoxis, dashboarding, burndown charts, KPI widgets).
• ❍ Partnered with C level executives to evaluate and decide on departmental priorities based on strategic factors (e.g. ROI, NPS, OKRs, productivity, compliance) and ensured objectives’ satisfactorily deliveries.
• Key Clients : Allied Pinnacle, Roland DG Australia, VanLeeuwen Group, B&G Manufacturing.

Oct 2021 – Oct 2022 · 1 yr · Hybrid

• ❍ Managed global virtual team of SAP ECC /S4HANA business analysts, consultants, engineers & testers for delivering customized B2B e-commerce projects integrated with ERPs.
• ❍ Coached, mentored and transformed team to elevate performance level, by focusing on skills & morale development, continuous learning encouragement, and collaboration.
• ❍ Led team level agile adoption by promoting value delivery mindset, bringing customer & cross-teams’ collaboration, and aligning with organization's strategic objectives.
• ❍ Implemented various tailored agile frameworks (i.e.; Lean, Kanban, Scrum), tools and techniques (dailies, retrospective, continuous feedback, self-management) for team’s agile maturity.
• ❍ Contributed in defining KPIs to continuously monitor success & delivering needed improvements, and actively engaged in OKRs for overall business growth.
• ❍ Monitored and controlled projects’ risks devising mitigation plans, continuously removing obstacles, and handling escalations.
• ❍ Effectively managed schedules, cost, resources, risks, training & process improvement plans, and produced executive status reports, to ensure meeting demands.
• ❍ Conducted training, webinars & sessions focused on team-building, motivation, leadership, agility and customer centricity.
• Key Clients : Diversey Holdings, Timber and Building Supplies (TABS) Holland, Mitsubishi Turbocharger, Palfinger AG, Kingspan Group, Kuwait Petroleum International.