A

Ashutosh Kumar Pandey

DevOps Engineer

Pune, Maharashtra, India16 yrs 1 mo experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 16+ years in Banking and Financial Services.
  • Expert in Unix/Linux and Big Data platforms.
  • Proven track record in production stability and incident management.
Stackforce AI infers this person is a Fintech professional with strong expertise in application support and production operations.

Contact

LinkedIn

Skills

Core Skills

Application SupportProduction OperationsApplication Development

Other Skills

Production SupportUnixLinuxOracleHadoopSQLPL/SQLITRS GeneosMonitoringIncident ManagementApplication MigrationStakeholder ManagementRelease PlanningProblem ManagementProduction Stability

About

AVP – Senior Application Support and Production Operations professional with 16+ years of experience in Banking and Financial Services (BFSI), supporting mission-critical, high-availability enterprise applications in globally distributed environments. Possess strong hands-on expertise in Unix/Linux, SQL, Oracle databases, and Big Data platforms (Hadoop ecosystem), with deep experience in production support, incident management, root cause analysis (RCA), problem management, change management, and batch operations. Proven ability to ensure SLA adherence, production stability, and operational risk mitigation across complex banking systems. Extensive experience working with monitoring and support tools such as ITRS Geneos, Toad, PuTTY, and enterprise scheduling tools (Control-M) to proactively identify issues, optimize performance, and maintain system reliability. Recognized for effectively partnering with development, infrastructure, cloud, data, and business stakeholders to resolve high-severity production incidents and support regulatory-critical banking applications. Comfortable operating in 24x7 global support models, with strong stakeholder communication and ownership of end-to-end production stability. Currently focused on enhancing skills in modern data platforms, cloud technologies, and site reliability practices, with the objective of contributing to data engineering, cloud operations, and platform reliability (SRE-aligned) roles within BFSI. Core Skills & Keywords: Application Support | Production Support | Production Operations | BFSI | Unix | Linux | SQL | Oracle | Hadoop | Big Data | Spark | Incident Management | RCA | Problem Management | Change Management | SLA | Monitoring | ITRS Geneos | Control-M | Banking Systems | High Availability | Operational Excellence

Experience

16 yrs 1 mo
Total Experience
3 yrs 2 mos
Average Tenure
3 yrs 7 mos
Current Experience

Citi india

AVP – Big Data Senior Application Support & Production Operations Analyst

Oct 2022 – Present · 3 yrs 7 mos · Pune, Maharashtra, India · On-site

  • AVP – Senior Application Support & Production Operations Analyst
  • Lead end-to-end production support and operations for mission-critical banking and capital markets applications, ensuring 99.9%+ system availability across Unix/Linux and Oracle-based platforms
  • Own and manage P1/P2 production incidents, driving root cause analysis (RCA) and coordinating with development, infrastructure, and vendor teams to deliver permanent corrective actions
  • Proactively monitor application and platform health using ITRS Geneos and other monitoring tools, identifying performance, capacity, and stability risks before customer impact
  • Perform advanced SQL and PL/SQL analysis and optimization to improve application performance, reduce operational risk, and support high-volume transactional workloads
  • Support and stabilize Big Data platforms (Hadoop ecosystem, Sqoop, Spark), ensuring data availability, batch processing reliability, and SLA adherence
  • Drive change and release management, reviewing and approving production changes with thorough risk assessment to minimize outages in regulated BFSI environments
  • Provide DevOps-aligned production engagement, ensuring appropriate controls, governance, and operational readiness across application changes
  • Improve client service experience by taking end-to-end ownership of production issues, ensuring timely resolution, minimal downtime, and continuity of services
  • Lead resolution of critical and high-impact incidents, assessing business impact, prioritizing tickets, and ensuring transparent, timely communication with senior stakeholders and management
  • Create and maintain Run Books, knowledge articles, and operational documentation based on real production incidents, improving onboarding efficiency and support consistency across global teams
  • Collaborate closely with cross-functional teams across regions, acting as a key escalation point for production stability, operational risk, and regulatory-critical systems
Application SupportProduction SupportUnixLinuxOracleHadoop+5

Credit suisse

Technical Lead

Sep 2019 – Oct 2022 · 3 yrs 1 mo · Pune/Pimpri-Chinchwad Area

  • Domain :- Basel 3 Capital Markets and Securities , BASEL Regulatory reporting .
  • Leading End to End transition for IT which includes Application maintenance support,Application development,Application Migration .
  • Delivering Development and Migration Projects in line with Credit Suisse Methodoloogy .
  • Managing day to day Development and Migration communications with all stakeholders .
  • Participating in requirements, design, coding, review & test strategy for technical solutions
  • Developing functional & technical solutions for the project BOW
  • Coordinating and managing the integration and UAT phases; ensuring resolution of any issues / defects
  • Coordinating and resolving L3 issues & escalations
  • Engage and coordinate with our vendor partners to drive the quality of our delivery by using process standardization and best-practices
  • Release planning
  • Development and maintenance of release artifacts and go-live plans
  • Checking projects have met the entry criteria for functional, regression and UAT testing
  • Facilitate communication between a number of teams including Project Managers, Business Analysts, Testers, Production Support, Business Change Control and Developers
  • Tracking post go-live issues and performing statistical analysis and participating in post release reviews
Application DevelopmentApplication MigrationStakeholder ManagementRelease Planning

Infosys

Technology Lead

Aug 2018 – Sep 2019 · 1 yr 1 mo · UBS || Pune, Maharashtra, India

  • Client :- UBS Bank (RKYC, Client On boarding )
  • Application Production Support and Development management responsibilities,for RKYC , Client on boarding applications .
  • Responsible for BAU Production Service functions such as
  • Incident and Problem Management
  • Acceptance into Service /Service Change
  • RtB budget forecasting and management
  • Scheduled event coordination (e.g. DR testing, QMW, building power-downs, change freezes etc)
  • Providing standardized production stability and metrics reporting demonstrating stability improvements and production control/risk management .
  • Also was involved in Automation and written scripts for same to monitor the jobs failure and jobs taking more time for execution .
  • I was part of a global support function leading day-to-day application support for significant number of applications on various new technologies with strong global presence across. PS team provides horizontal support across different product lines used by a wide community of internal users around the globe.
Incident ManagementProblem ManagementProduction StabilityAutomationApplication Support

Wipro

Senior Application Developer

Jun 2015 – Aug 2018 · 3 yrs 2 mos · Pune

  • Client :- Credit Suisse
  • Domain:- BASEL Regulator Reporting/ BFSI
  • Technologies:- Oracle , PlSql, Control M .
OraclePL/SQLControl-MApplication Development

Infosys

Senior Systems Engineer

Mar 2010 – May 2015 · 5 yrs 2 mos · Pune, Maharashtra, India · On-site

  • Domain:- Finacle Customization and Finacle Version Migrations
  • Technologies:- Finacle scripting, Unix, Oracle, Java scripting, HTML
  • Experience in best practices to be followed in Oracle (SQL, PL/SQL, Stored Procedures, Triggers, Functions) related to Finacle application
  • Key Responsibilities
  • Development & Support experience in Finacle Core customization 10.2.x
  • Customization in Various Modules in in Finacle CORE, CRM , Finacle Integrator
  • Experience in Finacle 10 Integration with FEBA
Finacle CustomizationUnixJava ScriptingApplication Development

Education

Dr. A.P.J. Abdul Kalam Technical University

B.Tech — Electronics & Instrumentation Engineering

Jan 2005 – Jan 2009

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