Reena Yaduvanshi

Operations Associate

Delhi, India5 yrs experience

Key Highlights

Experienced in providing technical support for Adobe products.
Skilled in troubleshooting complex technical issues.
Proficient in managing customer relationships and satisfaction.

Stackforce AI infers this person is a Technical Support Specialist with expertise in SaaS and customer service.

Contact

Skills

Core Skills

Technical SupportCustomer Service

Other Skills

TroubleshootingCase DocumentationCustomer SupportWeb Conferencing SolutionsTeam ManagementBPOOperations ManagementVendor ManagementCustomer SatisfactionEmployee EngagementEmployee RelationsIT Service ManagementITILManagementTransition Management

Experience

5 yrs

Total Experience

2 yrs 6 mos

Average Tenure

Current Experience

Google

Senior Support Specialist

Feb 2017 – Nov 2019 · 2 yrs 9 mos · Gurgaon, India

Adobe

Connect Hosted Specialist at Adobe Systems

Jan 2014 – May 2016 · 2 yrs 4 mos · Noida, India

Providing Technical Support to the corporate customers for Adobe Professional Products.
Handling Technical Challenges and Providing Support to the Customer.
Case Documentation and Maintaining Records of the Customers.
Adobe Connect-:
1. To provide support for critical web confrencing solutions end to end, on virtually to any device.
2. Technical support for hosted services, web meetings, e learning and webinars.
3. To help customers in creating universal voice profile and to troubleshoot audio/video and recording issues.
4. Troubleshooting windows/Mac connect add-ins and bandwidth availability issues.