Sagar Durga

Director of Engineering

Hyderabad, Telangana, India17 yrs 4 mos experience

AI ML PractitionerHighly Stable

Key Highlights

17 years of experience in technical management.
Expertise in scalable system architecture and software development.
Proven track record in driving innovation and team leadership.

Stackforce AI infers this person is a SaaS expert with strong capabilities in scalable architecture and AI-driven solutions.

Contact

Skills

Core Skills

JavaSoftware Solution ArchitectureMachine LearningProject Management

Other Skills

WebSocketEvent-driven architecturePub/Sub mechanismsAI SolutionsSRE best practicesIncident responseOKRs managementTechnical roadmapCollaborationMentorshipEngineering best practicesTechnical leadershipArchitectural decision-makingCode reviewsDesign and implementation

About

Results-oriented Technical Manager with 17 years of experience in designing, developing, and implementing complex infrastructures and technical solutions for industry leaders. Expertise in scalable system architecture, software development, and driving innovation to enhance business growth. Strong project management and leadership skills in building and mentoring high-performing teams while delivering impactful technical solutions. Adept at working in fast-paced, deadline-driven environments, fostering team collaboration, and driving strategic technical initiatives. Highly skilled in Java/J2EE, Generative AI, and scalable application optimization with a proven track record of troubleshooting and performance enhancements.

Experience

17 yrs 4 mos

Total Experience

4 yrs

Average Tenure

1 yr 1 mo

Current Experience

Servicenow

Senior Engineering Manager

Apr 2025 – Present · 1 yr 1 mo · Hyderabad, Telangana, India · Hybrid

Leading the EM efforts for design and implementation of Samwaad, a WebSocket-based binary messaging platform for efficient node-to-node communication in clustered environments. Goal is to Reduced database overhead by offloading inter-node synchronization using event-driven pub/sub mechanisms instead of legacy mutex polling. Involves developing core messaging services with thread pools and integrated low-latency coordination features like PubSub-lite and mutex signaling.

JavaWebSocketEvent-driven architecturePub/Sub mechanismsSoftware Solution Architecture

Uber

Engineering Manager 2

Aug 2022 – Mar 2025 · 2 yrs 7 mos · Hyderabad, Telangana, India · Hybrid

Customer Support Experience & Platform Resilience:
Owned platform charters to improve SLA, performance, and incident response across user-facing services.
Building AI Solutions for Customer Support Experience teams and driving OKRs related to reducing support costs for Uber.
Spearheaded GenAI integrations by embedding LLM-based agent assist and self-help modules into support workflows
Launched auto-remediation bots and health-check monitors for proactive issue detection.
Partnered with infra/data teams to implement real-time signal loops for adaptive support strategies.
Enforced platform governance, SRE best practices, and drove production rollout at scale
Managed OKRs, hiring, and performance cycles for a 20-member cross-functional engineering team.

AI SolutionsSRE best practicesIncident responseOKRs managementMachine LearningSoftware Solution Architecture

Paypal

4 roles

Software Development Manager 2

Feb 2019 – Jul 2022 · 3 yrs 5 mos

Managed a team of ~20 engineers while driving Risk Infrastructure Team’s technical roadmap.
Led collaboration between Architecture, product, and engineering teams to develop scalable solutions.
Provided technical mentorship and career guidance to engineers, fostering a high-performance team culture.
Established engineering best practices for security, scalability, and system performance.
Defined quarterly/yearly objectives and ensured team execution through clear, realistic timelines.
Worked closely with domain architects to make key architectural decisions.
Led code reviews, system performance optimizations, and risk mitigation strategies.
Played a critical role in shaping long-term technical strategies (LTA) for risk infrastructure.

Technical roadmapCollaborationMentorshipEngineering best practicesSoftware Solution ArchitectureProject Management

Senior Member Of Technical Staff

Jan 2017 – Jan 2019 · 2 yrs

Technically Lead the Risk Infrastructure team’s engineering efforts and demonstrate ownership of features, projects, modules, and services that my team deliver.
Technical design and development efforts of existing frameworks built in Risk Infra Platform.
Work with other domain Architects in making broader Architectural decision-making processes.
Participate in formal and informal code reviews to ensure code quality.
Identifying critical Non-functional requirements for Compute Infra Team (availability, performance, scalability, etc.) and working towards those KPIs.
Provide technical leadership across all phases of our software development lifecycle.
Collaborate and communicate effectively with all other Technical stakeholders from Product and Engineering Teams.
Work with Senior ICs (and next level Engineering Managers in defining the Long term LTA strategies for the Product.
Authority in Java server-side development, multi-threaded applications and the development of Rest API’s.

Technical leadershipArchitectural decision-makingCode reviewsJavaSoftware Solution Architecture

Member Technical Staff

Promoted

Feb 2015 – Jan 2017 · 1 yr 11 mos

Led the design and implementation of Risk Infrastructure Systems ensuring scalability, security, and efficiency.
Developed high-quality, maintainable code aligned with business objectives.
Researched and designed integration solutions, documenting architecture specifications.
Built new products, tools, and services from scratch while improving existing platforms.
Translated complex business requirements into scalable design solutions.

Design and implementationIntegration solutionsScalabilitySoftware Solution ArchitectureJava

Software Engineer 3

Aug 2013 – Jan 2015 · 1 yr 5 mos

Led the design and implementation of Risk Infrastructure Systems ensuring scalability, security, and efficiency.
Developed high-quality, maintainable code aligned with business objectives.
Researched and designed integration solutions, documenting architecture specifications.
Built new products, tools, and services from scratch while improving existing platforms.
Translated complex business requirements into scalable design solutions.

Design and implementationIntegration solutionsScalabilitySoftware Solution ArchitectureJava

Neustar marketshare

Senior Application Developer

Jan 2011 – Jul 2013 · 2 yrs 6 mos · Bangalore

Developed high-quality, maintainable software ensuring robust system performance.
Researched and implemented scalable data integration solutions.
Designed and evolved big data processing workflows to enhance efficiency.
Conducted unit testing, functional testing, and ensured overall code quality.

Software developmentData integration solutionsSoftware Solution ArchitectureJava

Adp

Software Engineer

Jul 2008 – Dec 2010 · 2 yrs 5 mos · Hyderabad Area, India

Developed enterprise-grade applications, focusing on performance, security, and maintainability.
Unit Testing, Functional Tests and ensuring the code quality
Building products, tools and services from scratch, as well as evolving existing systems.

Software developmentBig data processingSoftware Solution ArchitectureJava