Apr 2025 – Jan 2026 · 9 mos

Apr 2022 – Apr 2025 · 3 yrs

• Managing a team of 4 and directing cross functional teams and helping them to achieve targets month on month.
• Arranging daily cadence calls with the team and to make sure that they are achieving the targets
• Giving through product knowledge to cross functional teams and helping to solve merchant problems on a real time basis
• Handling escalations of merchants and solving them on priority basis.
• Handling merchants like Bellona Hospitlaity, Speciality Group, Si Nonnas and many more.

May 2021 – Jul 2022 · 1 yr 2 mos

• Focused on generating revenue for the company across products that the company offers.
• Managing a portfolio worth 2Cr. on a yearly basis
• Selling and Managing existing merchants by cross selling products such as Dotpe E Commerce, Whatsapp Marketing, POS, Digital Showroom and other products
• During this phase onboarded merchants such as Speciality Group, Ribbons and Balloons, Birdys, NIC Ice Creams, Baskin Robbins and many more

Apr 2020 – May 2021 · 1 yr 1 mo

• Onboarded almost 200 + Brands on the initial launch of the city
• Coordination with cross functional teams to meet merchant needs and satisfaction
• Onboarded brands like Mad Over Donuts, Sbarro, Naturals Ice Cream and many other brands during the initial phase of the launch.

Aug 2018 – Feb 2020 · 1 yr 6 mos · Mumbai Area, India

• Managed a portfolio that contributed ~4lakh monthly orders.
• Negotiated and acquired an average co-funding of 50% from key partners to ensure steady volume growth.
• Pushed for 12% operational improvement by granularly looking at Supply hours across all PAN India stores.
• Trained 4 new hires as part of the Enterprise team expansion.
• Improved Cart/Menu ratio by ensuring menu optimization and periodical product image refreshment.
• Weekly onboarding of ~300 stores across Top 20 brands.
• Understanding strategic priorities for brands to build Joint Business Plans.
• Actively involved in payment reconciliations and addressing PAN India franchisee + brand grievances for payments

Oct 2016 – Aug 2018 · 1 yr 10 mos · Mumbai, Maharashtra, India

• Handling strategic alliances for banquet venues across Mumbai.
• Acquiring venues
• Managing sales and marketing for the venues
• Preparing summary reports
• End to End customer relationship
• Contacting potential clients via email or phone to establish rapport and set up meetings
• Planning and overseeing new marketing initiatives
• Participated in industry events to connect with venues and prospective clients to improve brand awareness.
• Managed 360 degree marketing, and operations for acquired venues.
• Generated post project completion summary reports circulated to clients and leadership

Jul 2015 – Aug 2015 · 1 mo · Mumbai,

• Running Effective Team Meetings,Monitoring & Troubleshooting ,Coaching, Motivation,
• Dealing With Difficult Customers.
• Identifying new sales leads
• Pitching products and/or services
• Maintaining fruitful relationships with existing customers
• Researching organisations and individuals online (especially on social media) to identify new -leads and potential new markets
• Researching the needs of other companies and learning who makes decisions about purchasing
• Contacting potential clients via email or phone to establish rapport and set up meetings
• Planning and overseeing new marketing initiatives
• Attending conferences, meetings, and industry events

Jan 2013 – Jun 2015 · 2 yrs 5 mos · Mumbai

• Experience in Sales and Telemarketing. My key area of work is Developing relationships with client, achieving Sales targets, Identifying the business opportunities.
• Interact with top management on all phases of sales prospecting, development, proposal and closing including the identification and assessment of decision makers and their requirements.
• Manage event registration process
• Reach out to past attendees and follow up to ensure sign up
• Manage internal sales contests for exhibition registration
• Generate business through Delegate Nomination, Sponsors for Conferences & Awards and Space Selling.
• Campaign management – Identifying paid delegates, effective lead prioritization and allocation, guesting
• Conversing with the C-level Executives viz. CEO’s, CFO’s, Directors and Board Members of the Multi-national & Domestic entities and selling them the benefits of the Conferences & Award Ceremonies.
• Completion of daily sales reports & updates of the daily planner.
• Generating monthly ~150 potential leads as audience members and delegates for key IT industry events.
• Onsite management for events like SATTE, Giving – Back NGO, CPHI (Pharma Exhibition) and International Interiors and Design Event.