Mar 2022 – May 2023 · 1 yr 2 mos · Gurugram, Haryana, India · On-site

• Role : Heading logistics for YouTube shopping, India
• ► ROLES & RESPONSIBILITIES
• Develop logistics partnerships and identify & drive logistics initiatives to help build commerce on YouTube
• Own the logistics related metrics including shipping timelines, delivery timelines, undelivered return (RTO), customer return (DTO), and cost per shipment(CPS)
• ► Achievements
• Improved RTO by 20% in 2022 through initiatives like Promise delivery date accuracy, Custom Watch, Address UI, FASR & NDR funnel improvements.
• Improved CPS(net) by 24% in 2022 through base rate negotiation, volume discounts, innovative rate card
• Improved business health (CM1) through projects like commission decoupling & Merchant Direct
• Improved speed by 15%(90%ile) through initiatives both in shipping and delivery legs as mentioned
• Shipping leg initiatives- seller incentives, pickup cut-offs realignments, oms panel filters, seller governance, Diwali war room(for festive season)
• Delivery leg initiatives – Design TAT optimization, Shipnear, delivery TAT filter on seller panel, ops metrics in Ptags, MOW model

Jul 2021 – Mar 2022 · 8 mos · Bengaluru, Karnataka, India

• >Scale & Metrics
• Coverage – 700+ Lastmile centres (Pan India), 6000+ pin codes & 500+ Cities
• Volume(ofd/day) – 3.5 lakh/day || 7 lakh+/day (Peak)
• Speed & Performance– 95% D0 fwd, 90% D0 reverse, <2.5% Fake, <0.5% stuck
• Manpower – 500+ (On-role), 700+(Contract), 10000 riders, 350+ Franchise partners
• >Achievements
• Anchored the first ever peak season sale for Shadowfax touching 7 lakh peak (3x of previous year)
• Best ever D0, Fake, 6+ & RTO% in shadowfax during the tenure
• Best even Hygiene – Formulation of Internal Audit team & control tower

Oct 2020 – Jul 2021 · 9 mos

• >Scale
• Hubs & Sorts – 30 Hubs (Pan India), 500+ Destinations, 20+ Source
• Volume(sorts/day) – 4 lakh/day || 18 lakh+/day (Peak)
• Speed – 30 minutes cut-off(shipping) compliance, 120 mins resort compliance
• Manpower – 100+ (On-role) + 2500+(Contract)

Apr 2019 – Sep 2020 · 1 yr 5 mos

• Head Pan India Mother Hub Operations (Sort Center)

Apr 2017 – Mar 2019 · 1 yr 11 mos

• Role : Last Mile Logistics
• ► ROLES & RESPONSIBILITIES
• ✔ 3PL Management: Managing daily logistics operations, evaluating SOPs, monitoring SLAs & reconciliations
• ✔ Analyze and implement processes to reduce cost, increase delivery conversion & better promise adherence
• ✔ Strategies & drive projects for scalability and better reach to the customers
• ► Achievements
• ✔ Actual vs Promise S2D breach reduced by 50% with improved S2D performance and better promises
• ✔ Last Mile CPS – Reduced by 12% with 3P rate negotiations & better courier allocations
• ✔ RTO reduced by 1.8% in last 6 months while customer reach increased to 19k pin codes from 13k

Apr 2016 – Mar 2017 · 11 mos

• Role- Reverse Logistics
• ► ROLES & RESPONSIBILITIES
• ✔ Expedite customer return process & reverse QC TATs to improve the customer refund TATs
• ✔ Extending reverse serviceability reach to 15K pin codes with focus on complete coverage of top 20 cities
• ✔ Improve return QC processes to reduce liquidation losses
• ► Achievements
• ✔ Improvement in Rev. Pickup TAT – same day (81%) & 2 Days (93%) against 2 days (70%)
• ✔ Improving customer experience by increasing the reverse serviceability reach from 2.8k pin codes to ~8.4k
• ✔ Pioneered the Door Step QC process to reduce the refund TAT by 30% & Liquidation cost by 1/3rd
• Role 2-Supply Chain Cost Reduction
• ► ROLES & RESPONSIBILITIES
• ✔Planning & Execution of different levers to bring down the FFC under 18% of net revenue while keeping minimal possible impact on SCM Matrices like O2D
• ► Achievements
• ✔ Achieved a variable CPS of INR 130, the best in the industry at this scale
• ✔ Applied market segmentation approach to minimize the NPS drop to 6 basis points overall

May 2015 – Apr 2016 · 11 mos · Gurgaon, India

• Role 1- FC Operations Development
• ► ROLES & RESPONSIBILITIES
• ✔Responsible for Efficient FC Outbound Operations including Lean & faster Order Processing
• ✔Planning & Coordinating (centrally) FC Outbound activities for Peak Loads during Festive Season
• ✔Designing & Executing FC processes for High Impact Projects – Lane Prioritization, Packman
• ► Achievements
• ✔Reduction of FC order to dispatch time from 9 hours to 3 hours excluding peak days
• ✔FC dispatched 80% of total orders same day at even 7X load on peak days
• ✔Effectively designed, communicated and implemented high impact projects at FC level
• Role 2-Shipnear Program Management
• ► ROLES & RESPONSIBILITIES
• ✔Plan & design the program and monitor its progress, resolve issues and initiate appropriate corrective action
• ✔Coordinate with Stakeholders(KAM, SBD, Category) & BI team and provide support to all data analysis
• ► Achievements
• ✔Shipnear Salience increased from 26% to 32% which accounts for a potential saving of >1cr./month
• ✔Established Tracking mechanism for aligning sourcing plan to bridge the assortment gap
• ► Awards
• ★Awarded “GROW” award for “Enhancing Value” during Trimester 1
• ★Awarded “Jeet Ka Junoon” Ambassador Award for Best performance during festive season

Dec 2014 – Jan 2015 · 1 mo · New Delhi

• ► ROLES & RESPONSIBILITIES
• ✔As-Is analysis of SD+(Fulfilment model) and Oneship(Cross-Dock) Processes
• ✔Recommend the process improvements to increase the same day manifest to connect throughput
• ✔Analyse the courier performances across the modes based on their 1st mile TAT
• ► DELIVERABLE
• ✔Designed the layout of oneship centers as per capacity planning
• ✔Designed and performed pilot-run of onehip processes considering FIFO, better Material Handling
• ✔Recommended daily load re-allocation based on courier’s 1st mile performances
• ► Awards
• ★Awarded Pre-Placement Offer

Apr 2014 – May 2014 · 1 mo · Bangalore

• ► ROLES & RESPONSIBILITIES
• ✔As-Is and To-Be Analysis of Inventory storage space across FC as per FA (Flipkart Advantage) model
• ✔Develop the Algorithm for optimum consolidation of Bins and rectify the Inventory Storage Mapping
• ✔Benchmarking the FA process with the Industry Best Practices of E-Fulfilment from FC stand point
• ► DELIVERABLE
• ✔Developed the “Best-Possible 3-D Bin Packing Algorithm” using Excel VBA Programming
• ✔Designed the process of consolidation & performed the Pilot-Run and trained the FC Operations team
• ✔Recommended 9 FA Industry Best Practices for FC and designed processes/implementation for three
• ► Awards
• ★Awarded Pre-Placement Offer

Aug 2011 – Jun 2013 · 1 yr 10 mos · Jamshedpur, India

• ► ROLES & RESPONSIBILITIES
• ✔Implement Quality level-1 of WCQ designed by Toyota in Vehicle Assembly line
• ✔Enabling supervisors to identify and resolve downtime issues of Vehicle Assembly Line
• ✔Improve the Overall Effectiveness of the most critical machines of Vehicle and Frame Area
• ✔Root cause analysis of all Hardware Failure and contingency plan for all hardware in Vehicle area
• ✔Improve the productivity and Safety levels of vehicle assembly line-1
• ► DELIVERABLE
• ✔Installed Andon system in Vehicle Assembly Line and Reduced the hardware failure by 50 %
• ✔Improved OEE (Overall Equipment Effectiveness) of 5000T press and Kohler machines of Frame Factory
• ✔Implemented Wireless technology for chassis inversion control and Developed PPE matrix
• ► Awards
• ★Rated as “strong” contributor in both years of assessment
• ★Awarded “Employee of the month”