Feb 2021 – Apr 2022 · 1 yr 2 mos · Gurugram, Haryana, India · Hybrid

• Conduct site documentation work for Huawei Philippines Project.
• PAT and HIC document creation with consolidation through data of TSSR, DDD, FIO and BOQ documents.
• Creation of RAAWA template, Access letter and getting two levels of approval and PAC/FAC billing approval and uploading them on OWS, Huawei tool.
• GR processing template creation and endorsement.
• Direct dealing with front end at Philippines Location.
• Preparing reports on daily/ weekly / monthly basis and presentations for Data Analysis of the same.

Jan 2020 – Jun 2020 · 5 mos · New Delhi, Delhi, India

• Help in preparing Audit Charter, Annual Audit Plan, Individual Audit Program & Audit Check List
• Gathering of all pre-required for the audit
• Pre-Audit work and quality control checklist
• Developing risk assessment control matrix and audit check list for various departments.
• Identification of control gaps and remediation thereof
• Help in developing SOPs, Policy and Procedure.
• Carry out Special Audit as per the requirement/ as per the direction of management.
• Field Audit Work and Documentation

Nov 2015 – Jan 2020 · 4 yrs 2 mos · Noida Area, India

• In Reverse Logistic, being
• o Account Manager of courier partners(Xpressbees, Bluedart, Delhivery, NuvoEx, Shadowfax, Ecom Return & Gati) & ensuring their performance up to the mark.
• o Account Manager of DTO Confirmation for all shipments (SS/ NSS) & confirm shipment delivery at their respective DTO location (Merchant/ RPC) thus maintains all records of DTO shipment and update MIS accordingly. Moreover provide refund to customer after validating shipment delivery with respective Merchant & RPC
• Conducting audit as allocated and scheduled by the HO within stipulated time as per audit SOP.
• Physical Verification of stock stored in godown, inventory available in godown, comments on infrastructure available to protect and preserve the stock using 5S System
• Managing a team of 5 members to work proactively on the pending cases to reduce the conversion rate of pending cases into escalations.
• Providing end to end operational support in urgent customer escalations of various important platforms (Social Media, Grievance, Service Head, Higher Management/ CEO Level, Fraud/ Security Escalations).
• Coordinating & taking follow-up with respective business partners (Reverse Pickup Centre (RPC) & Logistics) and customers for better & quick resolutions.
• Ensure to educate logistics partner to follow SOP of Order/ Logistics Management which helps to provide better business relationship between organization & our business partner (Merchant/ Logistics).
• Coordinating between inter-departments for smooth order processing/ returns (Pickups/ Payments/ CST/ Reverse Logistics/ FC/ Security Team/ Cyber Cell/ Risk Operation Team/ Fraud & Legal Team).
• Being an old part of the process, providing necessary training/ assistance/ support to co-members of team & to our customer support team as well.
• Analysing existing processes and re-designing the same for enhancing operational efficiency and achieving maximum cost savings.

Sep 2014 – Sep 2015 · 1 yr · New Delhi

• Take care of COD remittance
• Collection of cash & depositing same into bank
• Take care of POS transactions
• Lost and damage control
• Take care of forward and reverse logistics both
• Managing relationship with internal customers and coordination with ware house.
• Order tracking & achieving delivery performance levels.
• Deviation/ Escalation management ensuring resolution within TAT
• Arranging Reverse pickup from different service providers according to their serviceable location.
• Ensuring RTO should receive on time at warehouse
• Maintaining necessary Data Base, Managing Budgets and Financial plans as well as controlling expenditures
• Ensuring effective security
• Ensuring services entrusted by the company or provided to the customers for and on behalf of the Organization
• Trained new hires on various service parameters which includes customer service, grooming, good behaviour

Aug 2012 – May 2014 · 1 yr 9 mos · Israna, Haryana, India

Aug 2012 – May 2014 · 1 yr 9 mos · Israna, Haryana, India