Rose Mary Mali

Design Manager

Bengaluru, Karnataka, India14 yrs 9 mos experience
Highly Stable

Key Highlights

  • 14+ years of experience in UX and finance.
  • Expert in UX program management and resource planning.
  • Proven track record in optimizing team efficiency.
Stackforce AI infers this person is a UX Program Manager with expertise in SaaS and Fintech industries.

Contact

rosesunshine92@gmail.comLinkedIn

Skills

Core Skills

Ux Program ManagementPortfolio GovernanceDesign Program ManagementOperational WorkflowsDesign Project ManagementTeam LeadershipFinancial StrategyFinancial AnalysisCredit Control

Other Skills

Program EvaluationPerformance ReviewsTimelinesCritical ThinkingResource AllocationStakeholder ManagementAgile MethodologiesStakeholder AlignmentProcess EfficiencyClient ManagementProcess ImprovementProject ManagementCollaborationRisk AssessmentProgress Monitoring

About

💡 "Great design is where strategy meets execution." From banking to UX program management, my journey has been about solving complex problems through structured solutions. With 14+ years of experience spanning UX, finance, and recruitment, I thrive at the intersection of design, strategy, and execution. Currently, as a Staff Design Program Manager at ServiceNow, I manage Technology Workflows portfolios, ensuring seamless collaboration between product, design, and engineering teams. By implementing agile methodologies and strategic planning, I optimize resource allocation, reduce bottlenecks, and enhance team efficiency. Previously at Lollypop Design Studio, I led a team of 12 Project Managers, improving operational workflows and optimizing cross-functional processes. Before that, my tenure at IBM gave me a strong foundation in data-driven decision-making, financial strategy, and stakeholder management. My expertise includes UX program management, resource planning, risk assessment, and portfolio governance, enabling scalable solutions that drive measurable business impact. I’ve worked across Fintech, SaaS, Healthcare, E-commerce, and Venture Capital, aligning UX design with organizational goals. Beyond work, I enjoy traveling, gardening, and discovering new cultures—from food and history to local traditions. I believe that learning is a lifelong journey, and I’m always eager to gain new perspectives. 🚀 Let’s connect! Whether you're looking to collaborate, discuss emerging trends, or explore new opportunities, feel free to reach out!

Experience

14 yrs 9 mos
Total Experience
6 yrs 5 mos
Average Tenure
1 yr 9 mos
Current Experience

Servicenow

Staff Design Program Manager

Jul 2024 – Present · 1 yr 9 mos · Bengaluru, Karnataka, India

  • As a Staff Design Program Manager at ServiceNow, I lead strategic portfolios under Technology Workflows, ensuring seamless collaboration across design, product, and engineering teams. I drive portfolio management, stakeholder alignment, and process efficiency, optimizing design execution for maximum impact.
  • By implementing agile methodologies, I have enhanced project delivery speed and cross-functional coordination, reducing bottlenecks and improving time-to-market. I work closely with VPs, product leaders, and UX teams to align business objectives with user-centric solutions.
  • With a strong focus on resource planning and governance, I ensure scalable and efficient design processes. My proactive risk assessment approach has minimized project disruptions, maintaining on-time delivery. Passionate about fostering innovation, I continuously refine workflows to boost team productivity and drive measurable outcomes.
Program EvaluationPerformance ReviewsTimelinesCritical ThinkingResource AllocationStakeholder Management+3

Lollypop design studio

2 roles

Design Program Manager

Promoted

Jul 2022 – Jul 2024 · 2 yrs

  • Leading a team of 12+ Projects Managers across centres.
  • Manage escalations, clients, internal & external stakeholders
  • Responsible for reviewing health of all projects & oversee projects.
  • Responsible for creating & maintaining reports like Efficiency & Utilisation.
  • Work with finance team to close the books, help in raising invoices and solve related issues.
  • Identify risks inside & outside the organisation provide scalable solutions.
  • Responsible for process improvements via creating processes, organising Learning and Development series.
  • Part of end to end implementation (Research, Design, Develop) of Websites, Mobile Application, Web Application.
  • Collaborate with Product teams, Marketing Heads, Founders (startups & large scale), VPs, Technology Heads, Designers, Developers and SMEs.
  • Help create PRDs, design, develop, test and launch internal products - HRMS platform, Lollypop Website and an E-commerce site.
  • Involve in Hiring, Reviewing, Monitoring of project managers and designers.
Critical ThinkingPerformance ReviewsClient ManagementProcess ImprovementDesign Program ManagementOperational Workflows

Design Project Manager

Oct 2019 – Jun 2022 · 2 yrs 8 mos

  • Managed projects in various domains - Fintech, Edutech, Agritech, Healthcare, Telecom, E-commerce, Saas, Banking, Venture Capital etc.
  • Part of end to end implementation (User Research, Design, Develop) of Websites, Mobile Application, Web Application.
  • Collaborated with Product teams, Marketing Heads, Founders (startups & large scale), VPs, Technology Heads, Designers, Developers and SMEs.
  • Responsible for training new joiners and created training manuals for the same
  • Oversaw projects of other project managers alongside managing my own projects.
  • Collaborate with marketing team for posts, testimonials, blogs etc in the website and social media.
Critical ThinkingPerformance ReviewsProject ManagementDesign Project Management

Ibm india private limited

3 roles

Team Lead

Promoted

Oct 2015 – Sep 2019 · 3 yrs 11 mos

  • Responsible for handling Key accounts - Account Reconciliation, Raising Credit notes, Allocating payments.
  • Managing teams including - Assigning tasks, monitoring, reviewing, hiring & training.
  • Managing customers & clients across the globe.
  • Creating Management reports and reviewing of high-risk customers alongside managers and client.
  • Creating reports for auditors and participating in the audit.
  • Assisting in book closing.
  • Responsible for process improvements like increasing efficiency, L&D, reducing time and effort.
Progress MonitoringStakeholder ManagementAccount ReconciliationTeam LeadershipFinancial Strategy

Senior Financial Analyst

Promoted

Dec 2012 – Sep 2015 · 2 yrs 9 mos

  • Responsible for handling 500+ accounts - Account Reconciliation, Raising Credit notes, Allocating payments, following up on payments.
  • Responsible for providing training to new joinees.
  • Managing customers & clients across the globe.
  • Creating Management reports.
  • Responsible for process improvements like increasing efficiency, L&D, reducing time and effort.
TrainingCustomer ManagementAccount ReconciliationFinancial Analysis

Credit Controller

Apr 2011 – Nov 2012 · 1 yr 7 mos

  • Responsible for handling accounts - Account Reconciliation, Raising Credit notes, Allocating payments.
  • Managing and collecting debts from company debtors
  • Negotiating payment plans.
  • Responding to client inquiries
  • Notify debtors by letter, email, or telephone call of upcoming or outstanding invoices
  • Arrange for account statements to be forwarded to clients each month, updating records when necessary
  • Establish and maintain regular communications with clients to facilitate periodic payments
CommunicationCustomer ManagementCredit Control

Education

St Joseph's College

Master of Business Administration - MBA — Finance

Jan 2017 – Jan 2019

St. Joseph's Evening College, Bangalore

Bachelor of Commerce (B.Com.) — Accounting and Finance

Jan 2010 – Jan 2013

St. Anne's PU College

Pre- University Course

Jan 2008 – Jan 2010

St. John Bosco School, Yachuli, Arunachal Pradesh

Xth Std — CBSE

Jan 1997 – Jan 2008

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