Feb 2019 – Mar 2020 · 1 yr 1 mo · San Francisco, California, United States

• Devised the content strategy and content portal architecture for a range of content assets related to industrial data. Deliverables included UX text, instructional content, and product blogs for an early-stage startup.

Apr 2016 – Nov 2017 · 1 yr 7 mos · Santa Clara, CA

• Designed, developed, wrote/edited, and implemented ScaleArc's first online content portal (https://doc.scalearc.com), UI text, and download portal (https://doc.scalearc.com/productdownload) for its premier products.

Jan 2014 – Jan 2015 · 1 yr

• Set up a Wiki-based content format and wrote the product documentation for SaaS-based Privacy platform and EU Cookie implementation. Defined the specifications for a WordPress template and guided the content port.

Oct 2013 – Mar 2014 · 5 mos · San Francisco Bay Area

• Scoped and defined the content strategy on the Wiki for the network security company's internal content for multiple audiences. Documented DNS, WAF, DDoS, and TLS implementations from the engineering, marketing, and sales perspectives. Worked closely with various departments to deliver this output. Editor of some of the blogposts.

Nov 2010 – May 2012 · 1 yr 6 mos · SF

• Defined and documented Twitter's internal infrastructure, applications, and reliability engineering requirements on the Wiki. Edited the Twitter Engineering blog. Coordinated with several stakeholders to define the internal content requirements for the company.

Mar 2004 – Jun 2006 · 2 yrs 3 mos

• Communication consultant for a very early-stage security start-up. Offered on-demand assistance in defining message, presentation strategy, and collateral for investors and clients; provided network for sourcing senior personnel.
• KonaWare (Privately Held; 11-50 employees)
• February 2002 – January 2004 (2 years)
• Computer Software Industry
• Defined a major portion of the communications strategy for an early-stage start-up in the wireless sector. Deliverables included product documentation, web architecture, training segments, and product use cases. Also assisted in business development.
• No endorsements for this position

Oct 1999 – Oct 2022 · 23 yrs

• Ongoing consultation and management roles with several start-ups and public companies such as Primer.ai (NLP engine messaging), DTEX Systems (internal security content), UVC LLC (web producer, e-commerce retail), OpenGov (budget/revenue content), Anomali (threat product and UI content), Uplift (product specs for customer service portal), Symphony Commerce (trainer/user content on their design tool for web integrators), TRUSTe (customer content and content portal design), Stealth company (use cases for the company's Search API), Omniata (Editor's Guide, analytics platform), AnchorFree (manuals, web content, use cases, QA processes for VPN software), Model N (content on revenue management), Groxis (federated search application), Savi/Lockheed Martin (outsourced content for supply-chain software), Adteractive (info architect/eng specs), Adobe (forms designer), Hitachi (info architect/content mgmt. for web-based sales auto tool) SiliconImage, Hammerhead Systems, Wyse, ONI Systems (now Ciena), Zaffire (now CenterPoint), Sun, and Go.com, to develop and deliver their information strategy. Brought repeat business from select clients amounting to $2 million.

Jan 1999 – Sep 1999 · 8 mos

• Hired and managed a web application team for a B2B enterprise solution in the travel industry.

Jun 1995 – Feb 1998 · 2 yrs 8 mos

• Hired and managed the information development team for Netscape's e-commerce division (later part of Actra, a J-V of Netscape and GE). Managed product, marketing, training, and web content teams (over 15 direct reports and contract vendors). Explored co-publishing options between Netscape and trade publishers.

Jun 1991 – Feb 1994 · 2 yrs 8 mos

• Hired and managed a department of 15 employees at Oracle's desktop division. Coordinated Oracle's first online documentation release.

Jan 1990 – May 1991 · 1 yr 4 mos

• Produced the company's product documentation, collateral, and training materials.

Apr 1989 – Dec 1989 · 8 mos

• Helped Fidelity implement their online information module for brokerage sites.

Feb 1988 – Mar 1989 · 1 yr 1 mo

• Writer for the company's hardware and software releases.