Pujali Mohanty

Operations Associate

Bengaluru, Karnataka, India7 yrs 11 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Awarded Best Performer for 5 months in customer support.
  • Managed Flipkart Gamezone homepage for enhanced customer experience.
  • Skilled in Salesforce and E-Commerce operations.
Stackforce AI infers this person is a Customer Support and E-Commerce Specialist with a focus on operational excellence.

Contact

coolpujali123@gmail.comLinkedIn

Skills

Core Skills

Customer Service ManagementCommunicationSales & MarketingE-commerceProject ManagementProduct Quality

Other Skills

Customer SupportTicket ManagementIssue ResolutionBusiness Relationship ManagementInventory ManagementGame TestingError AnalysisCustomer Experience ManagementSalesforceCatalogue ManagementClient RelationsSeller OnboardingEmail SupportCustomer ServiceOperational Excellence

Experience

7 yrs 11 mos
Total Experience
2 yrs 5 mos
Average Tenure
4 yrs 8 mos
Current Experience

Snitch apparels pvt. ltd.

Customer Support Executive

Aug 2023 – Present · 2 yrs 9 mos

  • Handling voice and non-voice support to resolve customer issues promptly. Managing tickets, claims, and escalations ensuring timely resolution. Received R&R; award for Best Performer for 5 months.
Customer SupportTicket ManagementIssue ResolutionCustomer Service ManagementCommunication

Mattsen kumar pvt. ltd. (flipkart process)

Senior Project Analyst

Feb 2022 – Jun 2023 · 1 yr 4 mos

  • Tested and managed Flipkart Gamezone homepage, including game configuration, rewards validation, and carousel ranking. Conducted error analysis and coordinated corrections for seamless customer experience. Oversaw product rewards disbursement ensuring accuracy and timeliness.
Game TestingError AnalysisCustomer Experience ManagementProject ManagementProduct Quality

Mattsenkumar llc

Project Specialist

Sep 2021 – Present · 4 yrs 8 mos · India

  • I have worked for Flipkart process and updating inventory and stock details
Sales & MarketingBusiness Relationship ManagementInventory ManagementE-Commerce

Meesho

Customer Contact Representative

Jan 2020 – Jan 2022 · 2 yrs

  • Assisted sellers with stock updates, catalogue management, and account handling. Guided sellers on improving product visibility and sales performance. Worked on Salesforce to resolve client queries efficiently.
SalesforceCatalogue ManagementClient RelationsCustomer Service ManagementE-Commerce

Intelenet global solutions (flipkart process)

Operations Executive

Mar 2018 – Oct 2019 · 1 yr 7 mos

  • Supported seller onboarding, catalogue updates, and email/chat support. Handled escalation and inbound calls, ensuring quality customer service.
Seller OnboardingEmail SupportCustomer ServiceCustomer Service ManagementE-Commerce

Education

soa univeesity bhubaneswar odisha

master in biotechnology — msc biotechnology

Jan 2014 – Jan 2016

SOA

Bachelor of Science

Jan 2016 – Present

Trident Academy of Creative Technology (TACT), Bhubaneswar

Bachelor of Science

Jan 2014 – Present

Kendriya Vidyalaya

Intermediate (12th)

Jan 2011 – Present

Kendriya Vidyalaya

High School Diploma

Jan 2009 – Present

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